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Seller#: 0UHIQWIKH68JMM23A

123Stores Seller Profile 646-798-4712 Email This SellerEmail This Seller  See all products from 123Stores See all products from 123Stores

Welcome to the 123Stores, The Online Mega Store, where you will always find the top brands at the most affordable prices.

We strive to be the one stop destination for all your online shopping. With our wide range of products across hundreds of categories ranging from fragrances and furniture to pet supplies, home and garden, sporting goods, electronics and watches, we got it all covered.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (510 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 368 Reviews
newegg
71%
Good Rating + 4 54 Reviews
newegg
11%
Average Rating + 3 23 Reviews
newegg
5%
Poor Rating + 2 13 Reviews
newegg
3%
Very Poor Rating + 1 52 Reviews
newegg
10%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
David B.
Order Date : 3/29/2016

Rating + 1 Item description incorrect.

The item I received did not match the manufacturer's specifications for the part # provided. When I asked to return it they would only accept it if I paid the return shipping. Fortunately Newegg intervened and covered the shipping and got me a full refund for the item.
Seller Response:Customer got the product he had ordered. I such cases where in the customer still wants to return the item without any defect with it, this is considered to be a Remorse Case and hence as per our policy mentioned on the portal as well, customer has to bear the cost of shipping the item back. A complete refund was provided to the customer and the shipping was not our concern. This feedback is something which we would like to challenge.

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William P.
Order Date : 11/21/2015

Rating + 5

Purchased DJI Drone days before new regulations were to be announced. The regulations prevent flying a Drone within a 5 miles. I live within that 5 mile radius. I requested a refund for the Drone , which was still in it's unopened and sealed box. I had the original shipping box with pillows. After mailing it back and received in unopened condition. There was a return condition, but it was resolved to the satisfaction of both parties.

0 out of 1 people found this review helpful. Did you? Yes No

Michael G.
Order Date : 3/7/2016

Rating + 1 They shipped the wrong product

Use some one else they can't even put the right product in the box.
Seller Response:Customer has never contacted us . As such even if there is an issue with a particular purchase we would not be able to know about the same. After getting this feedback we have tried contacting the customer but Customer just hung up and did not even talk to us. This is something which we should not be penalized for.

1 out of 1 people found this review helpful. Did you? Yes No

Joshua M.
Order Date : 3/1/2016

Rating + 5 Fast Shipping

No issues, good seller, fast shipping

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Anonymous
Order Date : 1/19/2016

Rating + 5 Fast shipping

Receive product as expected. Yes recommend this seller.

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Anonymous
Order Date : 11/29/2015

Rating + 1 Cancelled order shipped anyway

Placed an order that, unfortunately, I needed to cancel. Sent email to 123, called and left voicemail with 123 and talked to NewEgg customer support (who assured me that order was cancelled in time)...all BEFORE my credit card was even charged. But 123 is a true front...a room of folks on phones from 9-5 eastern with all other activity - inventory, payment and fulfillment - outsourced to other, truly digital companies that work around the clock. By the time a human being working New York hours saw the many ways I tried to cancel my order, the package was already shipped. They did honor a refund but have insisted that I did not cancel in time and therefore they were being generous in allowing a refund at all. They never admitted that their operational setup was inconsistent with being a digital store. And they made me pay for return shipping. The lack of vetting of marketplace stores has left a bad taste in my mouth for NewEgg. I'm going back to that other well-known digital marketplace...

2 out of 2 people found this review helpful. Did you? Yes No

Luis B.
Order Date : 1/18/2016

Rating + 5 Awesome!

received it with the newegg budle i ordered so it was good time on delivery. does what its supposed to and looks awesome. very sturdy. the price is reasonable too. good choice if you like these kind of designs.

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Christer H.
Order Date : 12/1/2015

Rating + 5 Was contacted by store and offered refund

This product came damaged and leaking pellets out of the box. I did not contact the seller as I blamed the shipping company. I had no desire to go through the trouble of getting compensation as it would have involved many contacts and dead ends. The store saw my two star review and contacted me out of the blue. They offered a 50% refund if I would amend my rating. I think this is more than fair and I appreciated the time they took to reach out to me. I feel like they care about the customer and want to do a good job. Had there been a safety seal on the product this would not have happened. Overall I'm pleased with the way this company operates. I've read the other reviews. I think the company is trying it's best to rectify issues as of late.

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Anonymous
Order Date : 11/25/2015

Rating + 1 If you think you might need to edit your order don't even think about it.

I made this order and the next day I got an E-mail for a better price on exact same thing. I called to cancel and talked to an actual person. She sent a "message" to 123Stores. The next week I got a tracking number. Absolutely no contact from them and Newegg refused to do a full refund even with the time line I gave them. The product is fine, but same or better prices elsewhere with much much better return policy's plus the possibility of some communication with sellers if needed, or at least some sort of sign of life. Do yourself a favor go elsewhere if you think you might ever need customer service.

1 out of 1 people found this review helpful. Did you? Yes No

Robert M.
Order Date : 1/6/2016

Rating + 5 On time No problems

Would recomment to other sellers.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    All unopened unused items can be returned to us for a refund within 30 days from the date of delivery subject to a 15% restocking fee. We do not accept any opened or used items, even if the item has been wrongly ordered by you.

    In case of a damaged/defective item you can return the item to us for a replacement/refund within 30 days from the date of delivery, subject to us verifying the damage/defect.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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