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Seller#: 0UHIQWIKH68JMM23A

123Stores Seller Profile 646-798-4712 Email This SellerEmail This Seller  See all products from 123Stores See all products from 123Stores

Welcome to the 123Stores, The Online Mega Store, where you will always find the top brands at the most affordable prices.

We strive to be the one stop destination for all your online shopping. With our wide range of products across hundreds of categories ranging from fragrances and furniture to pet supplies, home and garden, sporting goods, electronics and watches, we got it all covered.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (154 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 93 Reviews
Good Rating + 4 19 Reviews
Average Rating + 3 12 Reviews
Poor Rating + 2 7 Reviews
Very Poor Rating + 1 23 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 6/14/2015

Rating + 1 Ships broken hardware, drags feet to make it right


I ordered a portable A/C unit from 123Stores and the overall experience has been just awful. It arrived after over a week in transit and then had been dropped and repackaged when I opened it. For a $500 machine purchased new, I'm very disappointed. Their customer service did not help the situation. It took them three days to figure out how to receive the photos of the damage and I had the send the email three separate times (newegg received them just fine initially). I had to get newegg, UPS, and my credit card company involved just to get a refund for the damaged unit that they still have not refunded me or come to pick up the damaged machine. Very dissatisfied, Newegg can do better in its seller selection. Still very happy with Newegg customer service, but 123Stores can take a hike. They've left me for weeks with no A/C and have yet to offer a solution

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Order Date : 6/4/2015

Rating + 5 Much Better than Expected

After reading some of the reviews about this seller I was a bit skeptical about ordering from them, especially the large item I wanted. I placed an order for a 65 lbs. convection oven, which included free shipping at around noon on 6-4-2015. The item was on my doorstep at 1:00pm on 6-5-2015. I am very pleased with this transaction. Thank you.

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Order Date : 2/22/2015

Rating + 1 don't deserve a single egg

this company is terrible do not buy. got a defective product, 3 months dozens of emails and phone calls and still no rma, no label. newegg has not helped at all either as they keep saying "its a third party vendor". an almost $200 item that I had to do a charge back on my credit card to get a refund and my credit card company can't reach them either. how in the world is this company on newegg? newegg normally has excellent customer service but not this time.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 4/20/2015

Rating + 1 slow to respond

The items that I bought were slow in being shipped. Then when that were shipped it didn't make it to me before it was damaged in shipment. At that point FedEx indicated that they were following the shippers instruction. I was not notified of anything. As I kept tracking the shipment it went back to the shipper. I attempted on several occasions to contact 123Stores but only got voice main and they never called me back until I complained through Newegg. It was returned to the shipper on 4 May and now after 9 days I still do not have tracking information on the new shipment.

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Order Date : 4/10/2015

Rating + 1 Order 228139356

I purchased the Luxor cart through Newegg and trying to deal with 123Stores is impossible. The merchandise is damaged and I have sent them pictures three times and they say they are not getting the pictures and I need to contact you. I will think twice before placing another order with Newegg. I should be dealing with you - not them - they can barely speak English.

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Order Date : 4/10/2015

Rating + 2 228139356

I am still waiting on an answer - I sent pictures and then sent an email asking the status - still no response

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Order Date : 2/12/2015

Rating + 1 Aweful

I bought a 12 drawer bed and received a 6 drawer. I understand that I opened it later than the return policy, but that was only because it took longer to close on my house than expected. Apparently this company has no one that ever bought a house to understand what I was going through. After fighting with them they finally sent me an email saying if I emailed pictures they would give me 10% back. I emailed the pictures 3 times...3! Did I get 10% back. NO! They replied saying they tried to help fix the problem but I never responded which I did. Not only that, but the guy I spoke with admitted to false advertising!.....I take full responsibility on not opening or at least checking it as soon as I got it, but who would have thought that I would have gotten the wrong bed let alone not closed on my house until April instead of March like I was supposed to.

Do more research on the companies you buy from, especially online.

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Order Date : 4/6/2015

Rating + 1 Horrible Service

Bad service, no response to RMA inquiry once purchase - they should not be allowed to operate under New Egg site.

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Order Date : 3/26/2015

Rating + 1 Pathetic excuse for a business

Absolutely no clue how to treat customers. Item came in damaged. Refused to send new item until claim process was finished. So I am without the item for around 10 business days. I am now forced to try to bend item back out and sell at a loss.

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Order Date : 3/9/2015

Rating + 5 123 is reeeal good

Great product. fast service. like the price.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All unopened unused items can be returned to us for a refund within 30 days from the date of delivery subject to a 15% restocking fee. We do not accept any opened or used items, even if the item has been wrongly ordered by you.

    In case of a damaged/defective item you can return the item to us for a replacement/refund within 30 days from the date of delivery, subject to us verifying the damage/defect.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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