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Seller#: 0UHZRBI9U6LNH3E19

2ToolGuys Seller Profile 678-333-4018 Email This SellerEmail This Seller  See all products from 2ToolGuys See all products from 2ToolGuys

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with

2 Tool Guys is a retailer of new products from branded manufacturers. As a retailer of quality tool products, we make no warranty as to the fitness for use, merchantability, or vehicle coverage of the products offered on our site. All warranties offered, if any, are those of the manufacturer.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Tony Fla
Order Date : 8/15/2014

Rating + 1 A Nightmare Experience

Ordered furnace filters ( at a great price) and received something entirely different. They said they don't sell furnace filters. They blamed New Egg for the incorrect posting. New Egg said it was the seller's fault. It took persistent follow ups by me in order to get my money back. In the end, I had no furnace filters and was shorted $10.99 (offered a credit instead of a refund). Just a horrible buying experience.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Items returned due to an error of 2ToolGuys will receive a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received the incorrect item). There is absolutely no return on electronics and diagnostic tools once the package seals are broken or over-wraps are removed. See warranty policy for handling of New Defective tools.

    You should expect to receive your refund within four weeks of returning your purchase; however, in many cases you will receive a refund more quickly.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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