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3 Kings Seller Profile 800-842-9079 Email This Seller See all products from 3 Kings
3 Kings Audio was founded on the idea that people should have access to the best prices on car audio without the hassle of auctions. There is a void in the industry where inflated shipping costs, subpar customer service, inadequate products and high prices prevail. We have made it our mission to change all of that.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Returns with 3 Kings are as simple as they can get.
If you are dissatisfied with your purchase for any reason within the first 30 days just send back the product and you will receive a full refund with no questions asked. If you have any problems with your product within the first 60 days just send back the product and we will send out a replacement for no charge.
It is as easy as one, two, three!
Notify our customer service department of the return.
Ship the product back to us using a carrier of your choice.
Receive your refund or have your replacement shipped promptly.
Please see the details about each step below for more information. If you have any additional questions please feel free to call or e-mail our customer service department.
Notify Our Customer Service Department
All returns must be setup through our customer service department first. Please note that any item that shows avoidable physical abuse cannot be accepted (blown voice coils, cracked screens, etc). If your product has missing parts we will be glad to exchange it but if a refund is requested there will be deductions for the missing pieces (including the box and manuals).
For any orders that are 'refused' or marked 'Return to Sender' the cost of shipping will be deducted from the refund.
When returning an item to us please be sure to send it to the return center address given to you by our customer service staff. Returns sent to an address other than the one provided may experience delays in processing or refusal. Return shipping is the responsibility of the customer so we strongly advise using a reliable carrier like UPS, FedEx or USPS Priority Mail. In addition, we suggest that you insure the item as we cannot be held liable until it is signed for by our return center. If you send your package with a reliable carrier, pack it well and fully insure it you shouldn't have any problems.
Please be sure to note your order or RA number on or in the box. Feel free to contact our customer service department with any return shipping questions.
All refunds will be processed promptly after being checked in. The refund will be made to the original payment method of the order. Please note that while we process the refund on our end quickly it may take your bank additional time for it to post back to your account.
All exchanges will be shipped promptly after being checked in. If no change of address is requested the replacement item will be shipped to the original shipping address on the order. Please note that an exchange may not always be possible due to an item being out of stock.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.