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Seller#: 0UHWGHIK9IY0S48CF

ABC Vacuum Warehouse Seller Profile 800-285-8145 Email This SellerEmail This Seller  See all products from ABC Vacuum Warehouse See all products from ABC Vacuum Warehouse

The ABC Vacuum Warehouse mission is simple:

At ABC Vacuum Warehouse, you get vacuum cleaners at the lowest possible price, shipped directly to your door, with the best possible service. Starting in mail order in 1977, we provide customers with the quality vacuum cleaners and discounted prices. We transitioned into the online space in 1996, when we launched our website

At ABC Vacuum Warehouse, we concentrate on volume while maintaining personal attention to our customers.

How do we sell vacuum cleaners for such low prices? We buy in volume. We also purchase from a network of suppliers that have overstock or are going out of business. Overhead is kept low and employees are not paid through commission. We literally stack 'em high and sell 'em cheap!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (126 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 92 Reviews
Good Rating + 4 14 Reviews
Average Rating + 3 5 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 13 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Joseph h.
Order Date : 9/11/2016

Rating + 1 Poor customer service

Received the vacuum cleaner. It is defective. It happens. Emailed support and received no followup. Called the number on the box and was told to call another number. This number was for another company who has nothing to do with Vacuums.

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Robert D.
Order Date : 8/26/2016

Rating + 3 Waring Wine Opener

I am not sure who was at fault for this transaction. The problem was that the item arrived defective. It never worked. Thought this was odd because the item was refurbished. Does not that mean it had to be checked out before it was given the green light for shipping? Anyways, I am told that a replacement is on the way.

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Order Date : 5/27/2016

Rating + 1 Seller does not respond to emails after selling a defective product

I bought a Roomba vacuum from this seller. The shipment was fairly fast but when I received the package, I realized the original box of the vacuum was opened. The plastic seal was broken. Then, I tried the vacuum and found out that it is broken out of the box. It was making all kinds of grinding sounds. I contacted the seller several times and the seller didn't respond even once. I read the seller reviews and found out that he/she has done this to many customers before. If I read those reviews in advance, I wouldn't have bought anything from this seller. I also emailed newegg customer service and received a response from newegg 6 days (!) later.
I suggest you do not buy from this seller as he won't respond to you if you receive a defective product. And don't expect the newegg to provide immediate help. I couldn't exchange the defective product through this seller or newegg.

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Adele S.
Order Date : 5/24/2016

Rating + 1 Terrible - refuses to respond to emails regarding promotional item not received

I would never recommend this seller. Never responds to emails and, as a matter of fact, I am returning a $380 item because of their lack of response. One of the worst experiences and I would think for this much money, you would have a responsible seller. DO NOT BUY FROM THEM.

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Donald W.
Order Date : 4/25/2016

Rating + 5 great

great, no problems, arrived on time

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Order Date : 10/30/2015

Rating + 1 Green GD9315BC1 Peak 6 Element Large Room Heater w/ Remote Control

Heater came in sealed box with no manual and no remote controls. Heater will not heat on high or low settings. It only runs on "Eco" setting. I have 2 other similar units by Rosewell that work nicely and that put out plenty of heat. This one is a complete dud.

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Order Date : 7/26/2015

Rating + 5


1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 7/26/2015

Rating + 3 Shark NV501 Rotator Lift-Away Professional Vacuum

This is an amazing vac for the money, and I would've been extremely satisfied if it was completely refurbished. As I was assembling the wand, I was disappointed to discover that it did not lock into the base of the pod. So when you pull the vac back towards you, the wand disengages from the unit. I was unwilling to pay the $17.95 postage to return it, and remedied the problem by wrapping a few loops around the cord hooks & securing it with a wire tie. I know this isn't a brand new model, but I expected everything to be working properly. Otherwise, I probably would have given this seller 5 stars.

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Order Date : 8/5/2015

Rating + 1 Nonresponsive

Sent 2 emails of a span of 2 weeks and have yet to receive a reply of any kind for a defective unit.

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Order Date : 8/1/2015

Rating + 1 Never received, poor customer service

Disappointed with Newegg and the seller, never arrived. No customer service.
Only opening dispute after dispute and dont expect New egg to help you either

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

    Defective Merchandise:
    Customers have 30 days from the shipment date to return defective merchandise. When customers contact ABC Vacuum Warehouse within the 30 day window, they have the option to receive a replacement unit or a refund with ABC paying the return shipping. Once the item arrives at ABC’s warehouse, the replacement unit will be shipped or the refund will be issued within 48 business hours.

    Unsatisfactory (did not meet expectations) Merchandise:
    Customers have 30 days from the shipment date to return unsatisfactory merchandise for a refund or replacement item. Customers have two options: they can pay the return shipping costs and receive a full refund –or— ABC pays the return shipping, and the customer receives a full refund sans 10 percent for restocking fees. Once the item has been returned and inspected, the refund will be issued within 48 business hours.

    Address Changes or Corrections: If you placed an online or phone order with an incorrect address you need to contact us by phone as soon as you discover it. Please do not send emails. We process orders as they come in so it is imperative that you act quickly. If your order has already shipped out, we can still make corrections but we will charge $15.00 to do this. This correction fee will be charged to your credit card.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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