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Seller#: 0UHG6RKMYWMAWH479

ATGSM Seller Profile 212-431-2592 Email This SellerEmail This Seller  See all products from ATGSM See all products from ATGSM

We are specialized in GSM Factory Unlocked Mobile business. We distribute most popular brands of cellular phones such as Samsung, SONY, LG, HTC, Motorola, Microsoft and Huawei. We sell international GSM Factory Unlocked Phones and Tablets, they are factory unlocked and can be used with any GSM service providers worldwide. You can travel with our phones.

**A friendly advice**, we do not carry US phones and CDMA phones, like those phones that are for Verizon, Sprint and Boost.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (74 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 44 Reviews
Good Rating + 4 13 Reviews
Average Rating + 3 4 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 11 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Abraham G.
Order Date : 4/30/2016

Rating + 2 The seller's description did not match the phone. It was single SIM phone, not Dual Sim

- I would not recommend this seller due to my experience. I know this might not be fair, but I was expecting a product and I got a different one. This was a waste of my valuable time.
- Although the refund was issued with no problems, I did not receive money for shipping back the product.
- I recommend that you contact the seller before purchasing whatever it is.

Did you find this review helpful? Yes No

Order Date : 11/20/2015

Rating + 1 Con artist

fried to return the phone via UPS second day overnight and they move there location ups try to contact him to get more information and they could not be contacted so I'm stuck with a phone that I can't use and they have my $700

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Order Date : 10/26/2015


They told me the product was not available yet are charging me for it!

1 out of 1 people found this review helpful. Did you? Yes No

Diamond Dave B
Order Date : 9/27/2015

Rating + 4 If you do you homework, this seller is fine

I was in the market for an international version of the Samsung S6. This seller had it in stock and for a great price. In spite of the reviews, I ordered the item from the seller. After ordering I had 2 questions for the seller and both questions were answered before the seller charged my card. I new going in that the S6 was an international version and did not come with the plugs needed to work out of the box. Why, because I did research prior to even looking to buy this item. Also, While it is an international version, Samsung USA is backing the warranty up.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 6/25/2015

Rating + 3 LG G Watch R

The watch I received from this seller was an Australian watch for their market. I works and I like the watch, but it does not have a warranty in the US. I did not realize this until it was too late. There is no mention of the fact it is not going to have a warranty. Very disappointing in that. I like the watch, but not the seller, and I am not sure why Newegg allows this.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 9/13/2015

Rating + 5 Excellent Seller!!!

I ordered a Sony Smartwatch 3 from ATGSM and it arrived in 3 days when it was expected to arrive in 5-7. They processed and shipped the order faster than any other seller I have ever done business with. Their price was extremely competitive and the packaging was well secured and protected. I would order from them again in a heartbeat.

0 out of 1 people found this review helpful. Did you? Yes No

Dr. TaaDow
Order Date : 5/14/2015

Rating + 5 Great service, low prices, and quality products!

I am really pleased with my first purchase from AT GSM. The phone is brand new and unused. I ordered an international version of the Samsung Galaxy Note 4 which is the model number SM-N910C. I wanted to be able to root the device for various reasons and this model is one of the easiest to root. I haven't rooted it yet, though. I'm waiting until the 30 day warranty has expired to make sure the phone is working as it should. I'm going to get a two-year warranty through another provider if the phone continues to work well.

They shipped it out the day I placed the order and it arrived to my house in a couple days. The phone was brand new as described and packed securely. They even provided a charger adapter since the Samsung charger is a European version.

No problems whatsoever and I may purchase more from them in the future. Highly recommended!

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Order Date : 2/15/2015



2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 3/3/2015

Rating + 5 PERFECT!

Arrived on time and in perfect condition, couldn't be more happy with my purchase. Thanks!

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Order Date : 2/4/2015

Rating + 1 Worst Seller Ever, STEER CLEAR or lose your money


The pink phone did not work out of the box. It would lock up and you had to pull the battery off to reset it. This happened several times a day for a week. I contacted AG GSM and they said to do a factory reset which i did and it still did it. I had already purchased a $40 screen protector for the phone which was installed which I am losing out on as well. It took them two weeks to send an even exchange claiming they couldn't recreate the issue. When they sent the exchange, they sent the original back of the phone with the new one because it was worn. The reason it was worn is because I had to take the cover off several times to remove the battery to get the phone to work. I called back just to get the cover replaced and not only did they refuse, they had the audacity to claim it wasn't the original back cover saying it had a different nomenclature inside the cover than what was sent.

4 out of 5 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    (1) All returned items must be received within 7 days after the RMA number was issued. RMA number will not be valid after 7 days from the day it was issued. If item returned for replacement was not returned within 7 days, we do not gaurantee the item availability for replacement.
    (2) All returned items must be in brand new or like new condition with original packaging. Absolutely no damages or scratches, no software modification.
    (3) We keep record of device unique IMEI numbers or serial numbers, if return item IMEI / Serial number does not match our record or in the event we are unable to ID the number due to the software modification, the return item will be deemed ineligible for return or exchange, item will be returned to you.
    (4) Manufacturer defective item can be returned for exchange the same model only.
    (5) Return for refund due to any other reasons and the item is in brand new or like new condition with complete package, including all the accessories and packaging will be refunded less any shipping charges and a restocking fee of 15%.
    (6) Brand new or like new conditions which means all the packaging including packaging for the accessories cannot be opened or used; screen protector must still be intact and cannot show signs of wear. No signs of wear on any parts of the phone and phone box cannot be torn or show tears.
    (7) In the event that you do receive a product that is defective, you will still be responsible for any return shipping costs.
    (8) Please let us know before purchase if you need the item to be delivered on or before a certain period or an exactly day. If you need us to rush your order, please pay for a faster shipping and email us before purchase. In the event, the item was returned or rejected because the delivery cannot reach you in time without advance notice from you before the purchase, both way shipping charges will be applied.
    (9) You are responsible to inspect the item condition upon arrival, if you do not report any problems within two business days upon the receive of the item, no report will be accepted afterward.
    (10) If you are looking for a specific language, let us know on your order or before your purchase, if you do not give notice and you want to return the phone due to the language issue, a 15% restocking and original shipping will be applied.
    You should be certain that the item you are purchasing will fit your needs before placing your order. By confirming your order, you indicate your agreement to this policy.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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