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Seller#: 0UHOPTYVTWJS5766E

AUTO PARTS AVENUE Seller Profile 877-810-3316 Email This SellerEmail This Seller  See all products from AUTO PARTS AVENUE See all products from AUTO PARTS AVENUE

Warranty:
Warranty is for EXCHANGE ONLY. All products come with a 1 year limited warranty against manufacturer's defects. No exchange will be issued on products that have been damaged in any way. A dated purchase receipt or other written proof that the product is within the warranty period will be required in order to honor your claim. Buyer pays both return and replacement shipping. This warranty is limited to the original customer, i.e. is not transferable to subsequent owners of the product. If your item is damaged during shipping, please refer to Damaged Items Section. All warranty claims MUST have a RMA number issued by customer service. E-mail us at auctionhelp@autopartsavenue.com Please include as much information as possible.
Return:
We stand behind all the products that we sell. If a buyer orders the incorrect part for their vehicle by accident or no longer needs the part, the buyer may return it within 60 days of receipts. The buyer will need to pay for the return shipping charge. Refunds will be given for the price of the product only. The return product must be in new condition, original packing, and no missing parts. Shipping & handling fee is not refundable on returned products. For Free Shipping items, there will be $8 or 15% of the sales price for restocking fee whichever is greater.

All returns and exchanges must be accompanied by a Return Merchandise Authorization (RMA) number. Please contact our customer service department before you return your purchase. Please email us at store@autopartsavenue.com or contact us toll free 1-877-810-3316 or 1-909-247-1719 with questions.

All items shipped have been inspected to avoid any manufacturer flaw or defect. However, mistakes may still happen and on such cases we will replace any wrong item at no extra cost to the buyer.

AUTO PARTS AVENUE will not be liable for any consequential, special, indirect, or punitive damages, even if advised for the possibility of such damages or for any claim by any third party. The buyer agrees that for any liability related to the purchase of product, AUTO PARTS AVENUE is not liable or responsible for any amount of damages above the amount invoiced for the applicable product. Notwithstanding anything in this agreement to the contrary, the remedies set forth in this agreement shall apply even if such remedies fail their essential purpose.

Please test fit items before cutting, painting, altering, or final installation. Altered items and custom orders are not refundable or returnable. Please inspect the parts immediately after receiving your order.

Damaged or Lost Items:
Due to the nature of the products we sell, we carefully inspect all packages prior to shipping. All of our products are sold as brand new, all damaged products are considered damaged during transit (even though outer boxes is not damaged). If you received a damaged or broken item, please contact us immediately so we can help you with the damage claim with the shipping carrier. No claims will be honored after 14 days upon item receive. E-mail us at auctionhelp@autopartsavenue.com Please include as much information as possible.

Orders lost in transit must be reported to us immediately. A claim must be filed with Carrier Company to facilitate an exchange. E-mail us at auctionhelp@autopartsavenue.com Please include as much information as possible.

Wrong Items:
If you received a wrong item, please reported within 7 business days from date of receipt. We will provide you with a prepaid return shipping label or reimburse the return shipping fee to ship back the wrong part upon our response to you. The replacement will only be sent once the wrong item has been received and confirmed by us. Please note that return mailing labels obtained from us are valid for domestic returns only. In addition, if you use a mailing label provided by our Customer Service and your return is not the result of our error, the shipping cost of that returned item will be deduct

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 7 Reviews
newegg
87%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 7/17/2013

Rating + 5 Camry door handle

These handles are OEM but much beefier than the originals. That means if someone breaks your handle you know they were trying. I will definitely be back and let anyone else know looking for a handle or other parts.

Did you find this review helpful? Yes No

Ro
Order Date : 2/21/2013

Rating + 1 Not a good fit.

This didn't fit my SUV as per the Website descriptions. Have now emailed the third time for a RMA. Lets see what happens now.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy
    We stand behind all the products that we sell. If a buyer orders the incorrect part for their vehicle by accident or no longer needs the part, the buyer may return it within 60 days of receipts. The buyer will need to pay for the return shipping charge. Refunds will be given for the price of the product only. The return product must be in new condition, original packing, and no missing parts. Shipping & handling fee is not refundable on returned products. Shipping & handling fee is not refundable on returned products. For Free Shipping items, there will be $8 or 15% of the sales price for restocking fee whichever is greater. All returns and exchanges must be accompanied by a Return Merchandise Authorization (RMA) number. Please contact our customer service department before you return your purchase. Please email us at store@autopartsavenue.com or contact us at our toll free number 1-877-810-3316 or 909-247-1719 with questions.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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