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Ace Karaoke Seller Profile 888-893-7464 Email This Seller See all products from Ace Karaoke
Ace Karaoke Corporation is a karaoke retailer, importer, manufacturer and the largest karaoke distributors in the world. We offer one stop shopping for all of your karaoke needs. Since we are a top tier distributor and manufacturer, we can guarantee the lowest prices and largest selection of products available. We also offer same day shipping! We carry karaoke systems, players, mixers, amplifiers, speakers, microphones, CD+G, DVD and VCD discs in our 20,000 sq ft distribution center and headquarters. We are located in the City of Industry, CA, US (MAP). About 20 miles east of downtown Los Angeles.
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Standard Return Policy
1. Non-Defective Machines, Microphones and Other Hardware We will gladly issue a refund within 30 days of your receipt less handling & shipping fee. Please contact our return department for RMA#. Customers will bear all shipping costs for the return of non-defective hardware. If you received free shipping on your order, you will be charged for shipping fee at $7 + $1 per pound. All non-defective returns of hardware will be charged 15% restocking fee per industry standard. If you received free shipping, we will assess the shipping charges additionally.
2. Exchange Defective Hardware. Please examine your package immediately upon receipt. Please send back the defected item within 30 days of receipt, if we determined the problem is due to manufacturer defect, Ace Karaoke will reimburse your shipping cost up to $25. Please contact our technical/return department for Return Authorization number (RA#) and for technical troubleshooting. We will reship you a new unit once we receive your merchandise. Merchandise initially returned as defective, whose defect cannot be verified, damaged due to human error, or intentional destruction will incur a minimum 15% restock charge as well as any related shipping costs.
3. Exchange - All replacement systems are shipped via UPS Ground. However, customers have the option of paying for the difference of an expedited shipping method.
4. No refunds/exchanges on customized items. (e.g. KOD, Unify System). Service Only.
Returning Hardware for an Upgrade
5. Within 30 days of delivery if you are not satisfied with the machine and wish to upgrade, please contact our sales department. We will apply the full purchase price of your original purchase (excluding shipping and handling cost) toward the upgrade. The customer is responsible for all shipping costs relating to the upgrade. All returns MUST be in original condition, subject to approval.
6. Non-defective software. Due to copyright laws, we are unable to provide refunds for any opened/unwrapped software/CDs. Within 30 days of your package receiving date, we will accept returns of unopened software for store credit only. 15% handling fee will be accessed for the exchange. Please contact our return department for a return authorization number for the exchange. Customers requesting an exchange will bear all related shipping costs.
7. Wrong Format. If you have questions regarding software quality or format, please contact us toll free at 1-888-893-7464 before placing your order. It is your responsibility to make sure you have the correct player for the disc you purchase.
8. Defective software. We will exchange your defective/opened item for another copy of the same item. Up to $5.00 return shipping costs will be credited if the return is due to a defect in the software. We recommend that you send your return via an insured carrier. We are not responsible for lost returns.
Beyond the 30 day Coverage Period
If your purchase is beyond our 30 day coverage period for defective hardware, please contact the manufacturer. We can assist you in getting in contact with the manufacture for service work if needed. Ace Karaoke is not responsible for any fees related to shipping costs, repairs, exchanges or refunds.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.