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Seller#: 0UHIQWIKHCCV5739F

AceDepot Seller Profile 800-844-0962 Email This SellerEmail This Seller  See all products from AceDepot See all products from AceDepot

We specialize in the sale of new and factory refurbished Office Machines and Supplies. Our company has been serving customers coast to coast since 1993. We invite you to take some time and look through our website. You will find that we offer hundreds of products at low prices.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (4 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
0%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 4 Reviews
newegg
100%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
James
Order Date : 6/27/2014

Rating + 1 Never shipped! Fake tracking number

Never shipped! Fake tracking number

Did you find this review helpful? Yes No

N/A
Order Date : 2/18/2014

Rating + 1 Shipping took forever

The shipping label was created on Feb 20th, but it was not actually shipped until March 4th? I should've received my item weeks ago. Not to mention it only takes a single day to ship from NJ, to PA. Horrible service.. never again.

Did you find this review helpful? Yes No

The Angry Geek
Order Date : 1/31/2014

Rating + 1 Needs to be removed from NewEgg

My official rating for Ace Depot is zero Stars. This is why.

1. No communication
2. A dead tracking number
3. Item never arrived.
4. Claimed to have no record of my order.

Stay away from AceDepot. And NewEgg if I was you, I'd look into removing them from your site. I guarantee this won't be the last upset customer from a company that does business like Ace Depot

Did you find this review helpful? Yes No

N/A
Order Date : 1/3/2014

Rating + 1 Unable to contact for return of defective item.

Ordered a blue tooth keyboard that would not charge, I attempted to call the 800 # many times only to have someone quickly ask me if I can hold and then before I am able to answer place me on hold. After 20 minutes I try again only to meet with the same or just being placed on hold without being asked. I have emailed acedepot with no response

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All returns must be made within 30 days.

    If damaged or defective, please inform us immediately.
    If item not exchanged, or returned for any other reason, shipping costs will be born by the customer and restocking fees will apply.

    If an item is refused (Returned to Sender) there will be additional fees.

    Please follow instructions and request an RMA # before returning any product. Not all products come back to our NJ warehouse, so this is very important to note.

    Please call us for more details.

    PLEASE NOTE: NOT ALL MANUFACTURERS ADHERE TO THE SAME RETURN POLICY. IF YOU HAVE A QUESTION IN REGARDS TO THE POLICY ON A SPECIFIC PRODUCT OR MANUFACTURER PLEASE CALL BEFORE ORDERING. SOME PRODUCTS ARE NON-RETURNABLE EVEN IF DEFECTIVE AS THE MANUFACTURER REQUIRES THE MACHINE TO BE REPAIRED THROUGH WARRANTY.FEEL FREE TO CALL US ABOUT YOUR PRODUCT OF INTEREST AND WE WILL BE HAPPY TO ASSIST YOU.
RMA instructions
    Regular Exchanges

    You will be issued an RA (return authorization) #.
    When we receive the item back we will then charge / refund the difference

    For all returns/exchanges please call Customer Service, or email: returns@acedepot.com.

    If this is a shipping error, we will re-ship the correct item to you on our account.
    If you have mis-ordered the incorrect item, you will be responsible for all shipping charges.
    If an item is defective, please call the manufacturer directly for an RA/exchange.
    If an item is damaged, please email claims@acedepot.com with your order # and shipment tracking #, and be sure to cc: returns@acedepot.com on your first correspondence.
    Please note, all returns will be administered shipping charges and restocking fees, unless otherwise indicated on our Customer Service Policies page.

    Any questions, please call 800.844.0962.
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