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AceDepot Seller Profile 800-844-0962 Email This Seller See all products from AceDepot
We specialize in the sale of new and factory refurbished Office Machines and Supplies. Our company has been serving customers coast to coast since 1993. We invite you to take some time and look through our website. You will find that we offer hundreds of products at low prices.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
If damaged or defective, please inform us immediately.
If item not exchanged, or returned for any other reason, shipping costs will be born by the customer and restocking fees will apply.
If an item is refused (Returned to Sender) there will be additional fees.
Please follow instructions and request an RMA # before returning any product. Not all products come back to our NJ warehouse, so this is very important to note.
Please call us for more details.
PLEASE NOTE: NOT ALL MANUFACTURERS ADHERE TO THE SAME RETURN POLICY. IF YOU HAVE A QUESTION IN REGARDS TO THE POLICY ON A SPECIFIC PRODUCT OR MANUFACTURER PLEASE CALL BEFORE ORDERING. SOME PRODUCTS ARE NON-RETURNABLE EVEN IF DEFECTIVE AS THE MANUFACTURER REQUIRES THE MACHINE TO BE REPAIRED THROUGH WARRANTY.FEEL FREE TO CALL US ABOUT YOUR PRODUCT OF INTEREST AND WE WILL BE HAPPY TO ASSIST YOU.
You will be issued an RA (return authorization) #.
When we receive the item back we will then charge / refund the difference
For all returns/exchanges please call Customer Service, or email: firstname.lastname@example.org.
If this is a shipping error, we will re-ship the correct item to you on our account.
If you have mis-ordered the incorrect item, you will be responsible for all shipping charges.
If an item is defective, please call the manufacturer directly for an RA/exchange.
If an item is damaged, please email email@example.com with your order # and shipment tracking #, and be sure to cc: firstname.lastname@example.org on your first correspondence.
Please note, all returns will be administered shipping charges and restocking fees, unless otherwise indicated on our Customer Service Policies page.
Any questions, please call 800.844.0962.