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Seller#: 0UHOPTYVU6LN1087C

Affordable Aquatic Supplies Seller Profile 203-851-5658 Email This SellerEmail This Seller  See all products from Affordable Aquatic Supplies See all products from Affordable Aquatic Supplies

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with

Affordable Aquatic Supplies is the discount online source for all things aquatic. We supply reef keepers, FOWLERS, fresh water enthusiasts and pond keepers, and carry all the largest brands at discounted prices. We strive to offer the best pre-sales help and customer support. If you need help deciding which product is right for you, feel free to email us a or call (203)327-FISH.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (5 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 2 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/5/2014

Rating + 1 Ordered 0.8mm and received 0.5mm

Ordered 0.8mm and received 0.5mm. No explanation. To ship back would have cost me too much money.

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Order Date : 9/16/2013

Rating + 5 Excellent Service

Allowed me to exchange an item without any fuss. Nice people very helpful.

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Order Date : 6/21/2013

Rating + 1 Shipped wrong item

Even thought the packing list was right, the package contents did not match the packing list. Their phone number goes unanswered and the voice mail is always full. Poor service.

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Standard Return Policy
  • Return for refund within: 45 days
  • Return for replacement within: 45 days
  • Restocking Fee: 15.00%

    In order to receive a full refund of your purchase price the item(s) must ...
    Be unused.
    Be in its original packaging which must also be in new condition (including sealed internal packing).
    Include all parts, warranty and registration cards, instructions, special packaging, etc.
    Be mailed with return authorization no later than 30 days from the date received. Please insure all shipments. We can not be responsible for packages that arrive damaged due to mishandle or poor packaging.
    We are unable to process refunds or exchanges on any returned item that does not fit these requirements.
    Shipping charges are not refundable. Orders process without freight, or where freight has been waived, will be charged actual shipping expenses which are not subject to return credit.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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