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Affordable Aquatic Supplies Seller Profile 203-851-5658 Email This Seller See all products from Affordable Aquatic Supplies
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Affordable Aquatic Supplies is the discount online source for all things aquatic. We supply reef keepers, FOWLERS, fresh water enthusiasts and pond keepers, and carry all the largest brands at discounted prices. We strive to offer the best pre-sales help and customer support. If you need help deciding which product is right for you, feel free to email us a sales@AffordableAquatic.com or call (203)327-FISH.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Be in its original packaging which must also be in new condition (including sealed internal packing).
Include all parts, warranty and registration cards, instructions, special packaging, etc.
Be mailed with return authorization no later than 30 days from the date received. Please insure all shipments. We can not be responsible for packages that arrive damaged due to mishandle or poor packaging.
We are unable to process refunds or exchanges on any returned item that does not fit these requirements.
Shipping charges are not refundable. Orders process without freight, or where freight has been waived, will be charged actual shipping expenses which are not subject to return credit.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.