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AnkerDirect Seller Profile 800-988-7973 Email This Seller See all products from AnkerDirect
AnkerDirect offers a wide selection of quality mobile power, networking, and connectivity solutions. With a passion for innovation and customer satisfaction, the AnkerDirect team is constantly improving upon its products and operations to deliver the best experience to its valued customers.
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Standard Return Policy
If you find that the product doesn't work after the 30-day guarantee period but within its warranty period (typically 12-18 months), we will take full responsibility to offer you an exchange.
If, however, the reason for return is an incorrectly ordered model number OR damage due to improper installation, we will still be willing to send a replacement OR refund your original costs minus the cost of shipping. Note that most of our listings offer "free shipping," but we do pay for the $6.99 shipping and handling costs associated with each order. In the case of customer error, we will deduct this cost and also the return shipping cost from the refund.
If at any time you have questions regarding your order, please email us at email@example.com.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.