Skip to: | | - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message. - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Home > 
Review Center > 
Seller#: 0UHOPTYVC3BQWG314

Aosom Seller Profile 503-746-5886 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Aosom See all products from Aosom

Aosom specializes in offering consumers a line of value oriented products in a variety of categories including Sporting Goods, Outdoor Living, Pets, Home Furnishings, Electronics and more!

Have a question about us or our products? Feel free to call us! Our Customer Service department is open 5 days a week (Monday - Friday, not including holidays) from 8:00am to 4:30pm PST.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (183 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 134 Reviews
Good Rating + 4 27 Reviews
Average Rating + 3 6 Reviews
Poor Rating + 2 3 Reviews
Very Poor Rating + 1 13 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Brandon K.
Order Date : 11/13/2016

Rating + 5 Excellent service

The order was shipped super-fast and arrived unscathed. Everything was packed neatly inside the box and the chair is perfect.

Did you find this review helpful? Yes No

Lee S.
Order Date : 10/17/2016

Rating + 5 Perfect across the board

This seller does everything right. We are always happy to order and do business with them. Great shipping time, great customer service when it's needed, and great products. Highly recommended.

Did you find this review helpful? Yes No

Order Date : 6/15/2015

Rating + 5 Fast Shipping, Good Product.

I am very pleased with the shipping times and the product itself. 100% recommended.

Did you find this review helpful? Yes No

Order Date : 3/31/2015

Rating + 5 Great

Fast shipping and quality product.

Did you find this review helpful? Yes No

Order Date : 12/1/2014

Rating + 1 Damaged

My item showed up broken and bent when it showed up to my house I was lucky to be able to salvage the leg on my desk, I ordered from this company I email them but never got a response, don't buy from them

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 11/1/2014

Rating + 5 Great piggie cage at an affordable price!

Just awesome!!!

Did you find this review helpful? Yes No

Order Date : 9/16/2014

Rating + 4 good

Ships on time, no problems!

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 8/8/2014

Rating + 1 Sent dead item. Seller won't repond to return requests.

I purchased an item from this seller a few weeks ago. The item was dead on arrival and wouldn't even turn on. I sent an RMA request six days ago and still have not gotten a response. At this point, I have had to get newegg involved to attempt to force this seller to do anything. Will not buy from this seller again and don't suggest to anyone.

1 out of 1 people found this review helpful. Did you? Yes No

Catherine Sophie Ree
Order Date : 7/21/2014

Rating + 5 Really Aosom :)

I am extremely and totally satisfied with my purchase and my experience! These guys stand behind their product and their customers' high expectations. To top it all off I also had a 5-star experience with Eleanor, their Customer Service Representative who went the extra mile to assist me. Kudos! I HIGHLY RECOMMEND THEM!!!

0 out of 2 people found this review helpful. Did you? Yes No

Order Date : 7/16/2014

Rating + 1 Slow and Painful

They shipped my TV stand with the corners falling apart and it arrived in horrible shape. It took 2 days to get the shipping label and now that they have the package it's sitting in their building for 5 days when all they have to do is look at the box and know where I circled the point of damage. If I didn't use a newegg gift card I would have requested a charge back from the credit card company and let Newegg deal with them. Stay away from this company.

0 out of 1 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 90 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

    We pride ourself in our customer service and are proud to offer a "No-Hassle" returns program to make your purchasing experience as simple as possible. As a general rule we accept returns for up to 90 days from the date of original delivery.

    If within the 90 days you are not completely satisfied with your purchase or no longer need the item (if unopened) we will assist you and make sure you are taken care of with either replacement parts, an exchange (depending on availability) or a return for a full refund on the product minus a 15% restocking fee.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.