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Seller#: 0UHZRBI9OTBDGQC64

Appertronics Seller Profile 973-368-2877 Email This SellerEmail This Seller  See all products from Appertronics See all products from Appertronics

<b>Appertronics</b> comes to you with years of experience in consumer electronics and other extended deals. Though our merchandise is primarily in the electronics category we at "Appertronics" are always looking for other great deals to offer our consumers. Our emphasis is on price, quality, and customer satisfaction. We strive to make your shopping experience as comfortable and smooth as possible! We appreciate all customer feedback which enables us to improve areas that need improvement and to maintain and enhance the level of service that is valued by our customers. This will result in our ability to further continue bringing amazing deals and impeccable service to our valued customers on NewEgg.com.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (5 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
newegg
60%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
20%
Very Poor Rating + 1 1 Reviews
newegg
20%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Greg
Order Date : 9/15/2013

Rating + 1 Con Company

Product was DOA. I requested and RMA. I was charged a Restocking Fee and paid UPS to be sent back to this company only to find out the Shipping address the provided is not valid.
DO NOT do business with Partner Companies. ONLY do business with NewEgg.
APPERTRONICS is a SCAM Company.
Seller Response:Customer never contacted us and was issued a full refund (no-restocking fee) even though we never received the item, the address provided was valid.

Did you find this review helpful? Yes No

Simon
Order Date : 9/3/2013

Rating + 2

The headset was DOA - it would not hold a charge after being plugged in for 24 hours. I received an RMA number and return address label after calling the seller. They said a new one would be shipped as soon as they got the return. But then I got an email saying that they were out of stock and I'd get a refund instead of the headset. So now I'm back to square one...without a headset for another several weeks. I'll order from NewEgg (not a partner) this time.

1 out of 1 people found this review helpful. Did you? Yes No

Darksith
Order Date : 9/17/2013

Rating + 5 Excellent light-weight headset

I love this headset. It is comfortable and light-weight. I wish I had gotten more!!

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    If we shipped and sold your item, then you can return those items to us within thirty (30) days of the ship date. This policy does not apply if a different return policy is stated on the item's listing information.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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