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Seller#: 0UHOPTYVFMWLH6802

Archgon International Ltd. Seller Profile 800-3901119 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Archgon International Ltd. See all products from Archgon International Ltd.

International seller. Newegg will be responsible for all RMA and general customer service.

About Us

With the spirit of innovaton, Archgon is renowned for its quality and creative products, such as external DVD/Blu-ray drives, hard drive enclosure/docking station, mobile accessories and driving event recorder. For the past 20 years, Archgon worked as a OEM/ODM manufacturer in the field of computer peripheral, and always dedicated to offer high-end products to customers.

Brand

In Hebrew, Archgon corresponding the word "Pioneer". We see ourselves as pioneer in the IT world by design the most innovated product and forerunner of ingenious product idea.

Symbols

The four mythical animals of Azure Dragon, White Tiger, Black Turtoise and Vermillion Bird are the protectors of the ancient world. Each one controls different element and the power to protect the world. Now, Archgon carry on that mission to protect your computer and enhance your digital life through our latest products build exclusive for you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (46 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 34 Reviews
newegg
74%
Good Rating + 4 10 Reviews
newegg
22%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 2 Reviews
newegg
4%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 3/6/2014

Rating + 5 Everything's Good

No reason to not buy from this seller

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IrvinJ
Order Date : 9/25/2013

Rating + 5 Slick!

This piece of HDWR makes me almost believe I am handling a piece of Apple equipment. It is stylish & professionally MFGR'D.

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brian_eye
Order Date : 7/15/2013

Rating + 4 MD-3107G-U3BDRW slim USB 3.0 Blu-ray Writer

The product was adequately described on the newegg website. The shipping time was reasonable and not delayed. The item arrived with no damage at all. I would buy from Archgon again. As for the product itself, the aluminum case gives it a nice appearance, but makes it feel slightly heavy. The product works with USB 2.0 and 3.0 ports. It would not work with one of my USB 2.0 ports and probably needed the aux power connector, but the aux power connector wouldn't reach to the other side of my laptop. Most of the time, you probably only need the primary USB connector and not the aux power connector. Slot-loading disks is convenient and there is no disk tray to get in the way. It appears that you cannot disassemble this product for troubleshooting. I believe that you need the included Cyberlink software to view Blu-ray movie DVDs in Windows 7 and 8. I did not try Win XP. The Cyberlink software is an older version and works fine.

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N/A
Order Date : 7/13/2013

Rating + 5 Works great, quick support

After formatting a 3 TB disk I could access only 2 TB.
Emailed Charles Wang and recieved a prompt reply with info to solve problem.

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Eyedoc2
Order Date : 8/11/2012

Rating + 1 defective product

the Archgon MD 3102 Blue Streak 3.0 worked fine whenreading My Microsoft office DVD to install on my new Asus Ultrabook. (Also purchased from NewEgg and working fantastically well.) However, when I tried to burn data with this new blue-ray combo read/write portable, it failed every time with any type of blank disk including Cd-R, CD-RW, DVD-r, DVD+R, DVD-RW, and DVD+RW. I then tried it on a second desktop computer, again the burn failed immediately. I assume on of the lasers is defective since it can read but not write. Am now on hold with New Egg to attempt exchange,return, etc. hoping they will back up products they sell. Also no instructions included except warnings in 10 languages to avoid sun, water magnets etc. NewEgg problem #2, callback system dials me but hangs up when I answer.
Seller Response:Dear Eyedoc2

Thank you for purchasing Archgon's product and we have received your RMA request.

Archgon always dedicates to provide excellent product and service to customer.
All Archgon products are tested and certificated before shipping.

We appreciated your valuable comments and hope this message will improve your experience.
Here are some instructions when you failed to burn the disc.
We wish you can check following instructions below before returning.

1. Please be aware that MD-3102-U3 Blu-ray Combo is unable to burn Blu-ray disc. But it works fine to burn any DVD and CD discs. If you need to burn Blu-ray disc, you will have to purchase Blu-ray writer or writer.

2. Check if you've already installed Cyberlink Media Suite 10 (Archgon package content)correctly as a burning software, it is a suggested tool and provide more powerful burning function.

3. Burning usually requests more power and we will suggest customer connect the Y-cable well. It will ensure to drag sufficient power from computer to drive. Also, we will suggest customer stop other programs especially when burning, for example, I.E., windows media player, ...etc. You can also find a diagram regarding USB Y-cable on Archgon facebook.

4. We'll be highly appreaciated if you could let us know if there is any error messages on screen when failed to burn. It will help us to find out the problem.


Should you have any questions, please do not hesitate to contact us.

Archgon Customer Service Team.


1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

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