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Seller#: 0UHG6RKM9IY0JJ559

Atlanta Electronics LLC Seller Profile 770-369-0536 Email This SellerEmail This Seller  See all products from Atlanta Electronics LLC See all products from Atlanta Electronics LLC

We are Microsoft Authorized Refurbishers and restore previously owned electronics such as laptops and handhelds back to their original fully functional condition. We test all components and perform a fresh installation of the operating system and primary drivers. Any listed addittional software will also be freshly installed. The original battery is typically included therefore we can not guarantee the charge time. A power cord will also be included. These devices will typically have slight signs of wear but they will be cosmetic only and will not affect functionality. We guarantee that all primary components will be working normally out of the box.

Any device that arrives at your location with a defect must be reported to us within 5 days of it's receipt. We will than offer you the option of a return with a full refund or a replacement. We will pay for return shipping. The unit must be returnd in the condition in which we shipped it. If you add or upgrade any software including the operating system you may void our warranty if we discover you have not done so correctly.We reserve the rite to charge a 15% re-stocking fee on all items that are found to have been tampered with or that are returned with alterations or modifications that we did not authorize.

Hardware defects that occur during the first 30 days are covered by our standard repair or replace warranty. Batteries are not covered by this warranty. We will either repair your unit or ship you a replacement of equal or greater value. This warranty does not cover software that we did not include, or viruses.

We will not warranty any device that has been shipped outside of the continental USA. Any devices shipped to a third party will only be covered by a repair or replace warranty that begins when the purchasing party originally takes delivery.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (113 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 82 Reviews
newegg
72%
Good Rating + 4 17 Reviews
newegg
15%
Average Rating + 3 7 Reviews
newegg
6%
Poor Rating + 2 4 Reviews
newegg
4%
Very Poor Rating + 1 3 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Rat
Order Date : 5/27/2015

Rating + 4 Everything is fine.

Bought a laptop from these guys and it came. All the after market hardware advertised was installed correctly. Fresh install of Windows without needing crapifier. Dont know about customer service did not have to deal with it.

Did you find this review helpful? Yes No

Red Frog
Order Date : 6/9/2015

Rating + 5 Great

Got a great deal on some refurbished LTs. It was awesome, came quickly and for a good price.

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Rob
Order Date : 5/7/2015

Rating + 3 Good product for the price

Product:
On first pass I received a product that had some minor scratches, a wobbly screen, a power adapter that wouldn't stay in, and the rubber feet missing. I sent an email to Atlanta Electronics about the complaints and informed them that this was not really suitable. They were more than helpful to get me another product on the way, and while they didn't have the same exact model, they were able to get me something very similar and compromised by adding in Office. The second PC I received was in phenomena condition and I couldn't ask for more.

Company:
When I first started to work with them they were very fast at responding and very helpful. As time progressed the responses to emails became fewer and fewer and I never did get a response from the direct email they gave me.

Concerns:
The Laptop I received had a scratched off Windows key. Not sure if it's legal, the company stopped responding at this point. No CD's/Installs for windows/office if I need to ever reinstall.

Did you find this review helpful? Yes No

Adam
Order Date : 5/27/2015

Rating + 5 Very Pleased!

Ordered multiple refurbished laptops through this seller and received them much faster than I anticipated. Very minimal physical wear/tear and so far no major hardware issues, which is my worst fear with refurbs. I will certainly keep Atlanta Electronics in mind the next time I am ordering referbs for work.
Seller Response:Thanks for the positive feedback and for taking the time to write a comment as this enables it to be publicly visible. We have had another 5 Positive feedbacks arrive this week, but they are not visible since the customers did not write anything.. It is greatly appreciated especially since you are a repeat multiple commercial buyer. We look forward to being of service on your next order.

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GReniker
Order Date : 5/29/2015

Rating + 5 Great seller.

Great experience. Great customer service. Communication with seller was fast. Would and will recommended to others. A+ experience.

1 out of 1 people found this review helpful. Did you? Yes No

scag386
Order Date : 5/28/2015

Rating + 5 Fantastic seller!!!!!!!

Matt at Atlanta Electronics went out of his way to help me with an order that I had placed. I found out after ordering that I needed additional help with my order. The representatives at Newegg contacted him through their system but suggested I contact him directly and provided contact information. I was immediately called back and everything was taken care of. This company is on my personal "Favorites" list for all future purchases of this nature.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/5/2014

Rating + 1 Not good

I bought this unit and have had problems since the day I started using it. The fan runs hard when starting, causing the computer to not be able to start until 7-8 attempts. Computer restarts randomly. Was a refurbished model, but seemed to not be repaired. Also sent with the wrong charger. Less than a year into owning I am looking for a new computer.
Seller Response:Your order is almost 7 months old. How can you possibly belive that it is fair to hit us with a negative feedback at this point in time? Your warranty ended 5 months ago. If you had an issue you could have let us know and we would have resolved it immediately. However using our merchandise for 7 months and than blaming problems it just developed in the last week on US is completely unfair. Please remove this feedback as our record is perfect in over 3,000 laptops sold to date on Newegg and you have just selfishly tarnished it.

0 out of 1 people found this review helpful. Did you? Yes No

VC
Order Date : 4/22/2015

Rating + 5 good !!

MacBook is good for refurbished item.
The owner Matthew is very professional and quickly solved the problem over e-mail.
Seller Response:Dear Newegg Shoppers. Please be informed that feedback on Newegg is very different in that those who simply check Five stars and do not write anything do NOT have their feedback published. We have about 30 Positive Feedbacks including five in the last week that do not show as the customers simply did not write anything. Unfortunately, the above comment, written by a customer who bought her laptop from us nearly 7 Yes SEVEN months ago is being published as did take the time, rather unfairly, to write something. Keep in mind, she has had her laptop for 7 months. Has never notified us of a single problem except that the wrong powercord was sent. We sent a new powercord that same day. She never said anything futher til now. She is apparently hoping that we will give in to this "treatment" and allow her to return her laptop.. We will ABSOLUTELY NOT do this as this is unfair and unethical. Newegg is reviewing the order and we hope they will see fit to remove her comment. As you will no doubt see, SHE IS THE ONLY ONE that has a negative as we do resolve issues immediately as long as they are reported on time...We can not be expected to fix her laptop that is 5 months out of her warranty just because she has left us a negative feedback. Very unfair.

To this customer VC THANK YOU VERY MUCH FOR TAKING THE TIME TO WRITE as this is an excellent feedback and we will be happy to be of service to you in the future.


1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/23/2015

Rating + 5 Completely Satisfied

Great Service, Fast Shipping & Excellent Communication.

1 out of 1 people found this review helpful. Did you? Yes No

Matt Davis
Order Date : 4/7/2015

Rating + 5 Perfect!!!!!

Atlanta Electronics is one of the best merchants to deal with. They provided me with a little bonus just for purchasing from them. Not only that their product was exactly as described and even exceeded my expectation. The communication, purchase and shipping were all top notch!!! Will for sure do business with again..
Seller Response:Thanks for both taking the time to leave feedback and to write something kind and descriptive of your experience with us. There are over 20 Positive feedbacks that are not showing on the retail newegg site as these customers clicked on the five star rating but did not write anything.. So we thank you not once but TWICE for this review and feedback! Feel free to contact us if you need anything further.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    If item is reported as Defective on Arrival within 5 business days of reciept we will pay return shipping and offer a full refund. After 5 days but in under 30 days the buyer must pay return shipping for a repair or replacement. The item must be in substantially the same condition with no software modifcations, viruses or physical damage. After 30 days the warranty is over but we may offer a discouned repair as long as the buyer pays all shipping costs.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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