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Authentic Sports Collectibles Seller Profile 914-773-6742 Email This Seller See all products from Authentic Sports Collectibles
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Monday Thru Friday 9:00AM – 5:00PM EST
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Standard Return Policy
1. Upon receipt of shipment, please inspect all boxes immediately. If any items are defective, damaged or incorrect please contact Authentic Sports Collectibles WITHIN 15 DAYS for a return authorization (RA) number. No return authorization numbers will be issued after 15 days from the date of receipt. PLEASE NOTE: Return requests for any reason cannot be honored after 15 days of receipt of item.
The following items are excluded from our return privilege: Custom Framed an all Framed Items and Custom Ordered Items.
2. In order to receive credit, we require that you:
a. Mark the shipping carton CLEARLY with your return authorization number.
b. Include the item to be returned with our Certificate of Authenticity.
c. Pack carefully and return to:
980 Broadway #227
Thornwood, NY 10594
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.