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Seller#: 0UH8ISD1C9RJ70DBA

Auto Spout RS-2001 Seller Profile 800-390-1119 Email This SellerEmail This Seller  See all products from Auto Spout RS-2001 See all products from Auto Spout RS-2001

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Auto Spout is one of the Taiwan No. 1 Products, and factory has at least 15 years experience to research and improve on it. During the time, it is recognized by "Water Conservation Testing Lab" at Industrial Technology Research Institute of Taiwan, and approved by CE, RoHS, JIS, and ACS. Auto Spout has its patents in Taiwan, China, and Japan.

Now it's high and safe quality reassure USA's consumers. Users can do it very easily and quickly by themselves to make their house faucets to be an automatic faucets (by intelligent sensor system). And that would be more efficient for your water resource conservation and keep family from bacterial infection.

Even though house faucets without threads, they can use the auxiliary fitting "with 3 screws-adaptor to screw onto house faucets" to completely install the add-on auto spout's adaptor.

We all support our customers, if any questions, please write e-mail to us.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/14/2011

Rating + 1 Bad experience with the seller

Absolutely bad experience with the seller:
1) The item did not fit even though advertised to be compatible.
2) I was asked to provide a review on the item, which I did, where I indicated that it was no use for me.
3) I was contacted by the seller via email to describe the issue, I spent time replying, even provided the photo, trying to help the seller to improve the product.
4) The seller did not bother to reply.
Seller Response:Dear Gosha,

How are you! This is from auto spout, Edward Chou. Many thanks to use our auto spout. And this is Taiwan No. 1 production.

We have responsed to newegg on 16th March, and we marked with "very important" to each other, we hope you have seen this e-mail's contents.
Here, we will re-write the contents:

[Please help us to send this extra manual info to the customer who gave us one star on 1/7/2012. This info is much clearer than the video according to my selling experience for this auto spout in the international market.)
1. Customer house thread's specification is not the normal size.
2. The adaptor size mostly is used in USA is: Male Thread: 15/16"-27 UNS and the Female Thread: 55/64"-27 UNS.
3. The original house faucet which thread has worn out or the thread is not enough deep to match our adaptor (if shallow thread).
4. CUstomer house's thread is thick thread; auto spout is thin thread.

More than above-mentioned reasons, our R&D will welcome to customer's extra special experience.

We, all apologize that if customer has any troubles occured by using our auto spout.

If our auto spout could be applied to customer's house, then, we would send our most regards to him, and would send the customer extra white and chrome plated color to greet Newegg consumer.

There is any opionions from customer, please let us know accordingly]

Best regards,

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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