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Seller#: 0UHIQWIK9IY0LW1B7

BTExpert Seller Profile 714-255-0995 Email This SellerEmail This Seller  See all products from BTExpert See all products from BTExpert

Btexpert is a distributor for one stop solution for General Home and power related products and accessories. As an industry leader we having years of experience offering high quality at affordable prices. We are specialized in Long Life, Quality Power Pack Battery, Adapters, other parts for portable devices including Notebook and Laptop Computers, MP3 Devices (like iPod), PDAs, etc.

We are closely working with recognized manufacturers and suppliers worldwide. Our core product lines include Replacement Lithium-ion and lithium-polymer Laptop Batteries, PDA Batteries, Laptop AC Adapters, RPTV lamps, Projector Lamps, Universal AC Adapters, GPS Receivers, Digital Camera Batteries, Airplane Adapters, DC-DC Plugs, Printer Power Supplies, MP3 Batteries, Two Way Radio Batteries for leading brands including Sony, Dell, IBM, Toshiba, Canon, Palm, Apple, Compaq, HP, Benq, Acer, NEC, Apple, Gericom, Asus, Samsung, Uniwill, Fujitsu, Gateway, Clevo.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (189 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 126 Reviews
newegg
67%
Good Rating + 4 19 Reviews
newegg
10%
Average Rating + 3 6 Reviews
newegg
3%
Poor Rating + 2 4 Reviews
newegg
2%
Very Poor Rating + 1 34 Reviews
newegg
18%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Kraig B.
Order Date : 12/28/2015

Rating + 1 Severely dissapointed in BTExpert

TL;DR: Don't buy products from BTExpert unless you're willing to risk having to spend the money to ship the item back to them regardless of whether or not you work on an RMA within the 30 day return policy. Also, they could use someone who at least attempts to put forth effort into grammar when responding to customer's RMA inquiries.

I decided to purchase a battery for my MSI GX660R Gaming laptop from BTExpert only to find that the battery either was bad, or incompatible with my laptop even though they list compatibility with my exact model of laptop. That in and of itself does not necessarily warrant a 1 start rating but you'll see where it begins to deserve the 1 star rating.

I contacted the vendor through Newegg's RMA inquiry system and receive a copy/pasted response recommending things I should try first which is fine. So, I go through and follow all of the directions from making sure my laptop firmware is up to date, that the battery is properly seated, hibernation/sleep mode disabled, and that I try to calibrate the battery by letting it drain and charge to full. The battery doesn't seem to hold a charge at all because it shows 100% charge and then literally after 10-20 seconds the laptop goes to critical battery and then shuts off. Now I've been in the IT industry for over 10 years and building my own systems for over 20 years (since middle school) so I know when something isn't right. Now here's where the 1 star is deserved for the company.

I contacted them again and this was well within 30 days of purchase and after giving the due diligence of following their recommendations they refuse to provide reimbursement or provide a pre-paid shipping label to ship the battery back to them. So I buy a battery for $32 that doesn't work, and then they expect the customer even though it's reported the "NEW" product is not working expect them to spend $17 to ship the defective item back to them. That is what I consider to be robbery.

Another thing that contributes to their 1 star is their complete lack of professionalism. When I asked them to provide me a return shipping label, here was the exact word for word response I got from them and if I could include a screenshot to prove this wording trust me I would.

"
Hi

we donot have labels

for return or replacement please send unit back

Thank you
"

Notice the grammatical errors and lack of a professional signature? Then when I responded to them again asking how they intend to reimburse me for the shipping costs, instead of responding to me to inform me of the bad news that they're expecting me to cover all of the costs, they just ignore it entirely until I end up shipping the item back to them and asking for a full refund. I still got no further response from them until they received the shipment and tested the product. They state nothing is wrong with the battery and blamed my laptop asking me, and I quote, "is the laptop on your computer working properly". I'm not sure what they mean by is my laptop "on my computer" working properly, but I'm going to guess they're asking me if I'm sure the laptop is not the problem. Fortunately due to my Newegg premier account Newegg was able to come through for me on the shipping costs. So major kudos to Newegg for standing by their customers.

To answer this question I had already immediately while I was shipping this battery back to them purchased a replacement battery for the laptop from a competitor company off another site and that battery works flawlessly on the laptop, so I am positive it's not a problem with my laptop and it just seems to be an issue probably of compatibility and lack of proper QA testing on the full range of laptops that battery is supposed to be compatible with.

I felt like this company was so shady in the way they handled lack of paid return shipping and their poor grammatical responses that I felt the need to take extra precautions. What I mean by that is I took multi angled pictures of the product to prove there was no "customer damage", a picture of the note I taped to the battery specifying in large font that I would like a refund, and waited to write this review until I have in writing from both Newegg and BTExpert that I was getting my refund for the product purchased so they couldn't claim I did something and try to refuse the refund.

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Anonymous
Order Date : 12/19/2015

Rating + 1 defective part -- I have to pay to return

They shipped me a defective part. They make me pay for shipping to return and only allow 7 days to return. This was a christmas present. Scumbags

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N/A
Order Date : 11/11/2015

Rating + 1 Awful

The battery worked, but I needed to return it for personal reasons. They didn't get back to me within the return period - so I got ripped.

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N/A
Order Date : 10/19/2015

Rating + 5 Very good battery for the price

Very good for a OEM battery at fraction of the cost of the original from HP. The fully charged replacement battery last almost as long as the original even though it is hard to determine since it has been over two years with the new battery.

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jayarea408
Order Date : 10/4/2015

Rating + 1 Wrong battery, bad packaging = shattered pieces

Bought a laptop battery for a colleague who needed one right away since his battery stopped holding charge. I paid the extra for expedited shipping and was received in 5 days. Tried to contact the seller by email a few times to return the item because my colleague could not wait any more than 3 days for the battery, end up purchasing another laptop so that he could resume his work, so we no longer needed the battery. Received no response at all. So we just kept it on the shelf if we ever needed it or if we ever get a response. Fast Forward a few days, another colleague who has the same model laptop needed a battery. So we get the battery still in its USPS Flat Rate Envelope, and it was in pieces in its plastic shell, AND it's the wrong battery! Send another email but no response. Even a reply from the seller stating that no returns are no longer accepted would be okay and i know that my request was received. So seller gets One Egg because No Eggs is not an option!

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N/A
Order Date : 9/2/2015

Rating + 1 Ripoff

Not only does it not work with my computer it appears it can not be returned either. Nice bit of wasted money I have here.

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smga3000
Order Date : 12/10/2014

Rating + 1 Product didn't work, refused to do anything

The battery I ordered was not recognized by the laptop when I received it, so I emailed the vendor, they said the laptop needed a bios update to recognize the new battery. The computer ended up out of the country for 6 months before we were able to do the bios update they suggested (there were no others available) and the same result. I emailed the vendor, they just said we'd taken too long and tough luck. The unit had never worked. This company is not at all reputable.

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Guy
Order Date : 6/20/2015

Rating + 1 Scammers

An obvious fraud product. Charger does not match picture. Voltage is wrong...resembles a toy or mockup.

1 out of 1 people found this review helpful. Did you? Yes No

ZoomZ
Order Date : 5/27/2015

Rating + 1 BTExpert® Laptop Battery for Dell Latitude Xfr E6420 Latitude Xfr E6430 7200mah 9 Cell

DOA

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Angry Customer
Order Date : 2/27/2015

Rating + 1 THE WORST

Received wrong battery and they refuse to resolve the issue. RUDE customer service THAT IS WHY THEY HAVE 20% 1 Egg rating. I am surprised that a company like NewEgg associates with them.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    • Any item can be returned for replacement or credit with in 30 days from the date of purchase.

    • For returns or replacement, Item must be received in original condition along with documentation, manuals, and accessories, and free from any physical damage.

    • Shipping and Handling are non refundable.

    • Customer is responsible for RMA Shipping.

    • Return for credit must be made within 30 days with a 15% restocking fees.

    * PC parts is not Liable for any loss or damage.

    * Out of Warranty Item will be refused back to sender.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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