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Baby n Toddler Seller Profile 281-485-3351 Email This Seller See all products from Baby n Toddler
M-F 9:00 - 4:00 pm CST/No weekends.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
1. If you are not satisfied with your purchase due to difference in appearance or is no longer needed the item may be returned in "new and unused" condition within 30 days of receipt for a refund, excluding shipping fees. Please note a 15% restocking fee will be applied to the return.
2. If you are not completely satisfied with your purchase, due to product defects or malfunctions, you may request a replacement or return the item for a refund within 30 days of receipt. Please note the 15% restocking fee will not be applied to defective returns.
3. Understandably, personalized items cannot be accepted for return except when there is a quality concern as mentioned above.
4. We understand that everyone makes mistakes, so take special care when reviewing your order for personalization. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we do offer a 15% discount off the original retail price on the replacement to try to help. Of course, if we made the error, we will replace your order free of charge to you. All exchanges must be made within 30 days of receipt.
5. To ensure product integrity we are unable to accept returns with any indications that it has been used, worn, or altered. This includes, but is not limited to, any personalized items, or items that have been assembled. New and unused means sale able condition, not used, worn or dirty, basically the way you would expect to receive it.
6. We cannot refund original shipping fees or the cost of return shipping.
7. A restocking fee of 15% up to a maximum of $8 will be applied to all returns.
8. Exchanges may incur additional shipping charges.
9. All returns and refunds are subject to final approval from our Returns Processing Department.
10. Please allow 1-2 weeks for your return and credit request to be processed.
All returns must have a Return Merchandise Authorization (RMA) number. To obtain your RMA number:
1) Please email us or call us (281) 485 3351 (9am - 4pm) Monday - Friday with the following information:
a. Order number
b. Product Name
c. Reason for return
d. Type of return i.e. Refund, Exchange or Replacement
2) We will email you an RMA number, to the e-mail address provided on the order, within 2 business day. Returns WITHOUT an RMA number will only receive a 50% refund.
3) Please print and fill out the RMA email, and mail with the parcel to:
8017 Fite Rd
Pearland, TX 77584
4) Upon approval at our Returns Processing Department, the original credit card charged will be refunded the price of the returned item(s), minus a restocking fee of 15%, up to maximum of $8, and any other additional shipping charges.