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Seller#: 0UHOPTYVKF2HEJD3A

Batterysharks Seller Profile 800-657-1303 Email This SellerEmail This Seller  See all products from Batterysharks See all products from Batterysharks

Batterysharks sells full line of sealed lead acid, nicad, alkaline, lithium, and nimh batteries at discount prices. We supply only brand new and high quality batteries. It is our commitment to provide you with the best value, at the best price.

Everytime you need a replacement battery for your alarm system, scooter, UPS system or motorcycle, you can find it in our great inventory and save time and money. Our batteries come with 1-year warranty and we supply only fresh factory replacement batteries.

Our goal is to keep customers satisfied and our experienced Customer Service is ready to help you make the right purchasing decision and find the right battery for your needs.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (54 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 45 Reviews
newegg
83%
Good Rating + 4 4 Reviews
newegg
7%
Average Rating + 3 1 Reviews
newegg
2%
Poor Rating + 2 1 Reviews
newegg
2%
Very Poor Rating + 1 3 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 5/15/2015

Rating + 5

Items shipped and arrived quickly, exactly as described. My old APC UPS is very happy with the new batteries.

Did you find this review helpful? Yes No

MarMan
Order Date : 4/27/2015

Rating + 5 Great packing, Fast shipping

They really packed this battery secure! Shipped within days!

Did you find this review helpful? Yes No

klyne
Order Date : 3/2/2015

Rating + 5 Perfect replacement.

Good battery shipped quick.

Did you find this review helpful? Yes No

tricked
Order Date : 2/1/2015

Rating + 1 Sent knockoff SigmasTek instead of what was advertised

I ordered this battery specifically because the pic showed a genuine APC brand RBC2 in the picture; had a big description saying how it was genuine, and paid a $9.00 shipping charge for the privilege. What I got was an off brand, Sigmas Tek, which are poor quality in my experience when used in an APC.
Seller Response:We are very sorry for the caused inconvenince and misunderstanding.

We have made an exception in your case and have refunded you fully for your order. Once again we would like to point out that you didn't receive an aftermarket brand. We sell to government institutions, military installations and Fortune 500 companies. The batteries are durable and their quality is proven.
APC doesn't manufacture batteries themselves. They get them from OEM distributors such as SigmasTek and brands them APC. With that being said, the item that you received is perfectly compatible with your unit and you can use it with confidence. You can use/dispose of it in any way you find convenient.


1 out of 1 people found this review helpful. Did you? Yes No

gt
Order Date : 10/18/2014

Rating + 1 horrible shipping

Batteries were shipped loose in box bouncing off each other. I'm surprised they weren't cracked upon arrival judging by what the box looked like. Will not buy from again. I have photos of how it arrived and am tempted to contact the Better Business Bureau. Upon connecting one battery to a U.P.S. to charge, it is emitting a smell that isn't normal.

Did you find this review helpful? Yes No

Engineer Dad DIYer
Order Date : 8/18/2014

Rating + 5 Fast and Correct

Quick delivery. Product exactly as described.

Did you find this review helpful? Yes No

John
Order Date : 6/3/2014

Rating + 5 Working well

Items installed and work perfectly.

Did you find this review helpful? Yes No

N/A
Order Date : 1/27/2014

Rating + 1 cps425sl replacement battery

I only gave it one egg because you have too. the battery did not fit the box, and it would cost too much to send it back. I cut a hole in the bottom of the box, and made it fit. In my opinion the misadvertised the battery. doesn't fit
Seller Response:Sorry to hear that. Please let us know of your old battery dimensions, so that we can compare and make adjustments if needed. Thank you!

Did you find this review helpful? Yes No

clemmac
Order Date : 1/15/2014

Rating + 5 Courteous and helpful

Customer service contact was very helpful and courteous. The product (battery) was DOA and I needed to return it.

Did you find this review helpful? Yes No

Texas maintenance
Order Date : 9/10/2013

Rating + 5 AS EXPECTED

Battery arrived promptly and was exactly as pictured. Put it in and the UPS worked like new.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All items must be in unused and unaltered condition. You can contact Customer Service at (800)-657-1303. You need to return your batteries with your original invoice and RMA included in the package. After you return your batteries at our warehouse and we verify their quality, we can then refund your account. Restocking fee of 15% will apply for all orders that are returned and not exchanged. Please, note you will need to cover the shipping cost for the return. However, if you decide to exchange your battery for a different model, we will not charge you the restocking fee, but we will calculate the price difference for the exchange plus its shipping cost. If we did send you the wrong battery size, BatterySharks.com will cover the shipping cost (both ways) and will send you the right replacement for free. If batteries are delivered damaged, they are exchanged at no cost with brand new replacements. Just send us a picture of the damaged battery and we will ship you a brand new one. We do not grant any refund if you return your package without our approval or contact us later than the specified period.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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