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Seller#: 0UH8ISD1ALHZHM275

Beach Audio Seller Profile 310-421-0280 Email This SellerEmail This Seller  See all products from Beach Audio See all products from Beach Audio

Founded in August 2002, Beach Audio´s mission is to provide the best experience on the Internet for buying Consumer Electronics. We focus on making purchasing online a pleasant experience. Our sales office is located in beautiful town of Redondo Beach, California, just a few miles South of Los Angeles International Airport. We do not stock any inventory at our sales office. Instead, we ship from several warehouses located throughout the country. Our sophisticated fulfillment system will automatically ship from the warehouse location that is closest to your shipping address! Why are our prices so low? It´s simple. We have modeled our business much like a wholesaler. We sell in huge volume and have streamlined our operations to provide you with the best combination of price and service available anywhere.

Hours of Operation 8AM - 5PM PST M - Th, 8AM - NOON PST Fr

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3,335 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2,572 Reviews
newegg
77%
Good Rating + 4 415 Reviews
newegg
12%
Average Rating + 3 95 Reviews
newegg
3%
Poor Rating + 2 58 Reviews
newegg
2%
Very Poor Rating + 1 195 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Kevin B.
Order Date : 8/1/2016

Rating + 4 Great sale.

LG optical drive was listed as 11.7mm height, but upon arrival it turned out that it was 9.5mm.

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Anonymous
Order Date : 8/3/2016

Rating + 5 Fast shipping and handling

Would recommend. Fast shipping and handling. Item is what I ordered. Thank you.

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Samuel C.
Order Date : 6/25/2016

Rating + 1 Terrible returns

Returned RAM sticks that didn't work on my laptop, a few weeks passed and it turned out that they forgot that I had sent an RMA and I had to do the follow-up myself. Finally, then they refunded me 15% less than what I paid for. It's only a couple of bucks but dealing with all of that is completely dispiriting. Oh, and I had to pay shipping as well, which they hinted they would cover, but in the end didn't.

What a wast of my time. Will avoid from now on.

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Craig H.
Order Date : 7/31/2016

Rating + 1 Newegg Ruins Beach Audio

Beach Audio knew there was a problem before I did. My purchase history has an option to report a problem that is specific to their order. No other orders have that option. I get zip ties and no SAS Controller. How does this happen?
The newegg item is bogus, and the same thing happened to another customer from a different vendor, Big Deal's.
I've used Beach Audio before with no problems, but this is a big problem. I want my card, but I doubt I will ever
get it. This is really Newegg's fault for selling this item that no vendor could possibly fulfill. Too bad I can't give zero eggs.

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John F.
Order Date : 7/26/2016

Rating + 5 No problems!

I was very concerned as I read all these negative reviews after placing the order for my new microwave.
I had no problems. My order arrived at my door in 3 days in perfect condition and it was the cheapest price I could find on-line. I will definitely use them again.

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phillip w.
Order Date : 7/5/2016

Rating + 1 Westinghouse WE75NC4210 75" 4K Smart 120Hz Ultra HD LED TV

Love the TV, HATED the service, maybe I should have hired Russian hackers to locate my TV, Beach Audio was the WORST (it was like they were operating out of their Garage), didn't know anything then even after a search on the internet, I couldn't find there phone number to recontact them (and then my TV appeared contrary to the fact, that I was supposed to sign for it) :;they required that I make myself available to do so, and it was not even necessary. It was like a C@%$ Shoot"! This time I won! The TV is Great, service not so much!

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Anonymous
Order Date : 6/24/2016

Rating + 1 SHIPPING FROM BEACH AUDIO IS HORRIBLE

It took two weeks to receive an SD card. I was not aware that USPS had a delivery that slow. For no more difference in cost, the single SD card could have been shipped first class. Totally disgusted with Beach Audio and their choice of shipping methods.

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Ariel G.
Order Date : 6/30/2016

Rating + 3 Eh...

Item shipped quickly, got here quickly... Albeit with a very large hole in the box, leaving it up to no one's imagination what's inside... Asked the delivery person, they said it came like that. Luckily the product box inside was still sealed and the item works like a dream, exactly what I wanted.

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Phillip S.
Order Date : 6/28/2016

Rating + 5 Quick and well packaged.

Quick and well packaged. Would shop again.

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Anonymous
Order Date : 5/18/2016

Rating + 5

It runs an SSD just fine from my Raspberry Pi. I got this model because it has a plug and doesn't need USB power.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    30 Day Return Policy. Non defective items subject to 15% restock fee.

    If you need to return an item, please visit http://www.beachaudio.com/returns.php to request a Return Authorization Number (RA#) or email us at returns@beachaudio.com. Include your order number, serial number on the product (if applicable), the reason for return, and whether the product has been opened or is still factory sealed. We will then email you the RA# and Returns Address. You will be responsible for all shipping charges for returns. Please note that orders returned without an RA# will not be accepted and will be returned to you.

    Contact customer support
    Phone: 310-421-0280
    Monday-Thursday: 8:00am - 5:00pm PST
    Friday: 8:00am - noon PST
    Saturday-Sunday: closed

    Excluded Items - Due to their fragility, the following items may not be returned once received for any reason: Televisions 42" and larger, furniture (including massage chairs), and large appliances such as refrigerators. In addition, due to manufacturer restrictions, the following items can not be returned to us once they have been removed from their original product packaging: computers and notebooks, video projectors, video games, DVD´s, computer games, computer software, CD duplicators, air conditioners, ventilation systems, ceiling fans and activated satellite receiver units (DirecTV, Sirius, XM, etc).

    Defective Items - Defective items other then those mentions in "Excluded Items" above may be returned within 30 days of delivery. Due to the complexity of internet transactions, we do not offer exchanges, however we will gladly credit the outgoing ground shipping costs of a replacement order. Please notify us of the order number if a replacement order is made for a freight credit. Note: if the replacement is purchased using express shipping, only the Ground freight delivery cost will be refunded.

    Non-Defective Items - ALL non defective items may be returned for 30 days after delivery date. These returns will be charged a 15% restocking fee. Opened items must be in re-sellable condition and have ALL original packaging, accessories, manuals and warranty cards included. A larger restocking fee (20-50%) will be applied if the item is returned in a condition that prevents us from re-selling it.

    Damaged Items - In the rare event that an item arrives damaged, please refuse shipment if the damage is external or notify us within 24 hours if the damage is concealed. WE CAN NOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from sign date. Beach Audio, at it's sole discretion, will either ship a replacement or issue a full refund when and if the claim is settled with the carrier. Items shipped to freight forwarders must be inspected for damage prior to fowarding shipment. No damage claims will be accepted once an item leaves a freight forwarder.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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