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Seller#: 0UH8ISD1ALHZHM275

Beach Audio Seller Profile 310-421-0820 Email This SellerEmail This Seller  See all products from Beach Audio See all products from Beach Audio

Founded in August 2002, Beach Audio´s mission is to provide the best experience on the Internet for buying Consumer Electronics. We focus on making purchasing online a pleasant experience. Our sales office is located in beautiful town of Redondo Beach, California, just a few miles South of Los Angeles International Airport. We do not stock any inventory at our sales office. Instead, we ship from several warehouses located throughout the country. Our sophisticated fulfillment system will automatically ship from the warehouse location that is closest to your shipping address! Why are our prices so low? It´s simple. We have modeled our business much like a wholesaler. We sell in huge volume and have streamlined our operations to provide you with the best combination of price and service available anywhere.

Hours of Operation 8AM - 5PM PST M - Th, 8AM - NOON PST Fr

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2,346 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1,845 Reviews
newegg
78%
Good Rating + 4 261 Reviews
newegg
11%
Average Rating + 3 63 Reviews
newegg
3%
Poor Rating + 2 44 Reviews
newegg
2%
Very Poor Rating + 1 133 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
ghenry
Order Date : 8/25/2015

Rating + 5 perfect

everything perfect! quick and exactly what i needed

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N/A
Order Date : 7/31/2015

Rating + 2 Product came with damage

A monitor I bought came with a damage to the base of the stand. Yeah, it was just cosmetic, but if you are spending $500+ on a product, you'd be expecting something better too. Also, had to pay the shipping myself for a replacement... so I ended up not being able to replace the item.

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N/A
Order Date : 8/15/2015

Rating + 1 Poor seller

I accidentally ordered an item which was unfortunately from this seller (thought I added another item to my cart). I immediately contacted newegg and they sent an email to the seller requesting them to cancel the item (8/14/15). They responded that say saying they would make sure it wasn't shipped and they would cancel it... 8/18/15 they went ahead and shipped it anyways, and are now asking me to pay the shipping to return it to them. I don't think so!

Contacted newegg and they said once I get the item to contact them back and newegg would request them to give me a pre-paid shipping label, if they refuse to (which the customer service rep said was likely they would), then I need to take a picture of the receipt and send it to newegg and they'll charge beach audio for the shipping cost to return it to them.

These people knew for four days I didn't want this item, and the scum bags sent it anyways. I will never buy from these people EVER.

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N/A
Order Date : 8/12/2015

Rating + 1 Not ethical = Not happy

Was sold an open-box item (a signage media player that was intended for menus) that was unpacked, damaged, was missing items (velcro straps for mounting device - referenced in the manual!), and obviously not inspected. Needed for business, and it was urgent. Thankfully was able to borrow an unused media player from another location, or we would been unable to open business.

Selling open-box items in listing for new items is UNETHICAL. I used to be a purchaser for a large corporation that buys >$5M/y in IT spend (so I have lot of experience here!), and most sellers list open-box items in separate listing at discount. Will no longer buy from this seller.

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N/A
Order Date : 7/26/2015

Rating + 5 Good Game, Good service

I received my item on time and overall the shopping experience is good and comfortable. The game is great and no complains so far.

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JGF
Order Date : 8/6/2015

Rating + 1 Unbeliebeably SLOW

I placed an order for a cable 9 days ago and still see no movement on the tracking number. I inquired only to receive the tracking number again. Last time I order from a third party through Newegg. Be careful who you order from.

1 out of 1 people found this review helpful. Did you? Yes No

Doctorpc
Order Date : 7/23/2015

Rating + 1 Shipped the wrong item!

Need I say more. Then when you call them - guess what - you can't talk to live person and have to email. So I emailed 2 pics, one of the packing list with the actual item ordered and a second of the item they actually shipped and asked how we should proceed. I received an email in return that said "Can you please provide more detail as to how this is the incorrect order?" Replied to that a week ago and haven't heard anything at all. Customer support from ...

1 out of 1 people found this review helpful. Did you? Yes No

Rickjb
Order Date : 4/28/2014

Rating + 5 Quick & Easy

Beach Audio has always provided great service, shipped on time and has provided products that I need (and want, too).

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Erica G.
Order Date : 7/24/2015

Rating + 5 Holyyy fast shipping, batman!!

Arrived within two business days of my order placement!
Thank you for such a speedy transaction and shipment!
Product as described! Keep on keepin on!

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BobTheBuilder
Order Date : 6/7/2015

Rating + 5 Everything went as it should

Received product in great condition. Shipping was fast. Very happy with purchase.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    30 Day Return Policy. Non defective items subject to 15% restock fee.

    If you need to return an item, please visit http://www.beachaudio.com/returns.php to request a Return Authorization Number (RA#) or email us at returns@beachaudio.com. Include your order number, serial number on the product (if applicable), the reason for return, and whether the product has been opened or is still factory sealed. We will then email you the RA# and Returns Address. You will be responsible for all shipping charges for returns. Please note that orders returned without an RA# will not be accepted and will be returned to you.

    Contact customer support
    Phone: 310-421-0280
    Monday-Thursday: 8:00am - 5:00pm PST
    Friday: 8:00am - noon PST
    Saturday-Sunday: closed

    Excluded Items - Due to their fragility, the following items may not be returned once received for any reason: Televisions 42" and larger, furniture (including massage chairs), and large appliances such as refrigerators. In addition, due to manufacturer restrictions, the following items can not be returned to us once they have been removed from their original product packaging: computers and notebooks, video projectors, video games, DVD´s, computer games, computer software, CD duplicators, air conditioners, ventilation systems, ceiling fans and activated satellite receiver units (DirecTV, Sirius, XM, etc).

    Defective Items - Defective items other then those mentions in "Excluded Items" above may be returned within 30 days of delivery. Due to the complexity of internet transactions, we do not offer exchanges, however we will gladly credit the outgoing ground shipping costs of a replacement order. Please notify us of the order number if a replacement order is made for a freight credit. Note: if the replacement is purchased using express shipping, only the Ground freight delivery cost will be refunded.

    Non-Defective Items - ALL non defective items may be returned for 30 days after delivery date. These returns will be charged a 15% restocking fee. Opened items must be in re-sellable condition and have ALL original packaging, accessories, manuals and warranty cards included. A larger restocking fee (20-50%) will be applied if the item is returned in a condition that prevents us from re-selling it.

    Damaged Items - In the rare event that an item arrives damaged, please refuse shipment if the damage is external or notify us within 24 hours if the damage is concealed. WE CAN NOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from sign date. Beach Audio, at it's sole discretion, will either ship a replacement or issue a full refund when and if the claim is settled with the carrier. Items shipped to freight forwarders must be inspected for damage prior to fowarding shipment. No damage claims will be accepted once an item leaves a freight forwarder.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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