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Bear Motion Seller Profile 866-679-0079 Email This Seller See all products from Bear Motion
We are an online retailer specialized in consumer electronics. We source our products from factories that we have done business for a long time. Quality is never compromised for cheaper cost. Every product we sell follows the original manufacturers' warranty offers.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Items must be in new condition
Items must be returned with all original packaging and accessories
Media items (for example, movies, music, video games, and software) must be unopened and still in their plastic wrap
Musical instruments, televisions, and consumer electronics must have a UPC or serial number
Shoes and clothing must be unworn
Partial Refunds will be issued for the following items:
Most items that are returned more than 30 days after delivery
Any item that has obvious signs of use
Any opened laptop or desktop computer. A 15% restocking fee will apply
Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted)
Any item not returned in the condition it was received
If you received a faulty item and need to exchange it for the same item, email us to request a replacement. If you would like to exchange an item for a different one, please return the original itemÂ (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.