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Bepallas Seller Profile 888-878-9989 Email This Seller See all products from Bepallas
Welcome to Newegg Store of Le Chef Cookware, a speedy and efficient way to purchase quality products at a special discounted price, right from your very own home.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Returned in its original packaging as shipped.
Attached with the original receipt. ·
Product CAN NOT be used.
Customer must obtain a valid RMA (Return Merchandise Authorization) before sending the return, please E-mail us a request at email@example.com
Product can not have been purchased as a "Discount Deal" item where purchase price has been reduced due to damage or use.
On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not, unless the return is due to the wrong item shipped.
Bepallas Company can not be held responsible for damages that may occur during delivery. It is the customer’s responsibility to inform us of any problems with this type of delivery at the time of receipt of the products. If, upon inspection of a shipment, the product itself is visibly damaged, call us while the driver is still there! Please open the package upon receipt, before the driver leaves if possible, and inspect for damages. If you discover damage upon opening the box, call us right away and note any damages on the delivery receipt! This way, we have proof that the item was damaged by the shipping company and not by the customer. Doing these things will expedite receipt of a replacement product on your end, and reimbursement from the shipping company on our end. If you do not inspect your shipment for damages right away, we cannot be held responsible for the damages later.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
All returns require previous communication with Bepallas and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in resalable condition with all documentations. Please package your shipment well and insure your shipment. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.
If we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost or refund the full cost of the merchandise at your request. Customer must notify us within (7) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us toll free at 1-888-878-9989 or email us at firstname.lastname@example.org to report this issue and we will gladly help you out.
Products Returned After 30 days (Within one year):
We grant refunds minus 15% of the item’s value for restocking fee for items returned after 30 days. Refunds may also be reduced for the original and return shipping charges.
If a replacement for your return has been sent, the original item must be received in the Payless Cookware warehouse within 30 days from the date the return was initiated or your account will be charged full price for the replacement item.
This return policy is subject to change without notification
HL - Cookware Return Policy
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.