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Best Choice Products Seller Profile 909-948-8400 Email This Seller See Seller Store See all products from Best Choice Products
Best Choice Products was established in 2002. We are committed to providing quality service, products, solutions that develop trust and build lifetime relationships. In our associates we value teamwork, integrity and optimism. We currently serve over 8,000 customers and members per week, throughout the United States and Canada. To achieve this goal, we purchase direct from the manufactures and sell directly to you. With excellent customer service and fast free shipping, your satisfaction is our number one goal. We want our customers to have absolute confidence shopping with Best Choice Products.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
• All items may be returned for any reason within 60 days. All items may receive a complete replacement unit, replacement parts, or a partial refund should the item become defective within 60 days of the purchase date.
• If an item is received damaged, defective, or not received please contact us via email at firstname.lastname@example.org or call us at (844) 948-8400 within 7 day of receipt to submit a claim for a complete replacement unit, replacement parts, a partial refund or full refund of purchase price. Best Choice Products may require pictures or video of defective/damaged items to issue a full refund.
• All returned items will not be charged a restocking fee. Items returned must be in their original packaging and all accessories in the original shipment must be included. All returns require an RA (Return Authorization) number which will be given by a Best Choice Products customer service representative when the return request is submitted.
• All returns are shipped back to a Best Choice Products Return Center at the customer’s expense; however, we will send a pre-paid return shipping label via email if the return is a result of our error. Please note that it is at the company’s discretion to decide if the item may be returned to a Best Choice Products Return Center. Unauthorized returns may not be accepted. Once your claim is processed and approved, please allow 5-7 business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment timeframe is based on product availability.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.