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Big Apple Watch Seller Profile 888-288-4269 Email This Seller See all products from Big Apple Watch
Bigapplewatch.com Incorporated company is a leading online watch retailer based in New York City since 2001. Our large selection of fine fashion watches and dedicated staff member have served customers worldwide for over 10 years. Quality products and customer service has been and will continue to be our priority one. We will do everything we can to make your purchase from us a pleasant experience. Contact us by phone or email if you have any questions or concerns about our company or your purchase.
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Standard Return Policy
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.