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Seller#: 0UH8ISD1TROL68E7C

Big Plush Seller Profile 800-238-9481 Email This SellerEmail This Seller  See all products from Big Plush See all products from Big Plush

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with

At Big Plush we specialize in brand new, hard-to-find, giant stuffed animals as big as 8-feet tall and 20-feet wide.

Many of our huge stuffed teddy bears and animals wear unique t-shirts and can be personalized in many ways.

We hand-make many of our enormous stuffed animals at our Factories in New York City and North Carolina.

All orders are shipped within 24 hours of payment from our giant North Carolina teddy bear factory and warehouse.

Shipping via Fedex® Ground is FREE anywhere to the continental USA when you select standard shipping.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (4 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/17/2012

Rating + 5 Great Service, Prompt Response

I had to contact this seller due to some issues with a tracking number, so I had no idea whether or not it actually shipped. The response was prompt, polite, and answered my question exactly. If I ever need to buy another oversized plush, I will definitely check this company first.

Did you find this review helpful? Yes No

Order Date : 5/6/2012

Rating + 2 Broken vase

The vase arrived broken which was noted by the carrier. It was not packaged well. The flowers were beutiful.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    Your Satisfaction is COMPLETELY Guaranteed.


    Simply call us at 1-800-238-9481 or Email us with any concerns, and we'll treat you like family. We want you to be satisfied. Period.


    (with free return-shipping in the continental USA):

    You may return your item in original condition by CALLING us at 1-800-238-9481 within 30 days of receiving it.

    If you are anywhere in the 48 states of the Continental USA, thewe will pay for return shipping back to us, as follows:

    We will send you a prepaid Fedex Return Shipping Label by email or fax (your choice).

    If you want us to also set up a Fedex Pickup at your address, simply ask us when you call. Otherwise, you can hand the parcel (with the Fedex label affixed) to any Fedex Ground driver or bring to any authorized Fedex shipping center (like Kinkos).

    If you live OUTSIDE the 48 states of the Continental USA, you must ask for a return authorization # when you call. We will give you the address to return you item. Make sure that you write the return authorization # on the box. Then ship it back to us at your expense. (We suggest using a carrier with tracking # and insurance, like Fedex, UPS or US Postal Service).

    After we receive a return, we will inspect to make sure it is in brand new condition, and then we will issue you a 100% Refund within 3 days, back to your original payment method. (Please allow up to a week after that, for your refund to post to your account).

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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