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Seller#: 0UH8ISD191QPLW4E7

Big Sur Elegance Seller Profile 202-681-1765 Email This SellerEmail This Seller  See all products from Big Sur Elegance See all products from Big Sur Elegance

Big Sur Elegance is an online jewelry and fashion products retailer based in the United States. We have offices in multiple states and ship products within 1-4 days of receiving payments.

We aim to put a smile on every customers face and make every transaction a "wow-transaction". If you are not completely satisfied with your purchase please let us know and we will do our best to resolve any issues.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 4 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 4 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/10/2014

Rating + 1 Inexcusable

Big Sur sent the wrong item, twice! The item pictured was not what was shipped. As these were gifts for an event there was no time to return them or get replacements and had to be used as a poor substitute for the ladies who received them instead of the item ordered (and received from other vendors). Imagine being one of the thirteen ladies (out of 93) to get an "odd' gift. Also, the price was higher than the other vendors, making it even worse!

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Order Date : 6/21/2013

Rating + 1 Big Sur Elegance Zable Charm

this is by far the worst service I've ever had with and internet purchase. It has been almost three weeks and I have not yet received my item. As an aside I bought something through the other guy on Monday and it was delivered yesterday (no special shipping either). you people should take some lessons on how to do business

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Order Date : 11/12/2012

Rating + 5

No isssues

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    All returns must be postmarked within 30 days of the of receipt of your shipment.

    All Exchanges must be in our office within 30 days of receipt of your shipment.

    Return shipping costs to Big Sur Elegance are not refundable unless the item you have received has a manufacturer defect, or the wrong item is received - please report all issues within 5 days of receipt.

    Please contact us either by phone: (202) 681-1765 or email:

    Please do not leave us a feedback without contacting us first.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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