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Seller#: 0UHG6RKM7NF2N48A8

BigDigital Seller Profile 253-8888035 Email This SellerEmail This Seller  See all products from BigDigital See all products from BigDigital

International seller. Newegg will be responsible for all RMA and general customer service.

Welcome to BigDigital, Your Ultimate Online Shopping Experience!

We take pride in offering you the best possible prices on a wide variety of products, fast shipping, and the highest standards in customer service. We are committed to doing all that is necessary in order to keep you a satisfied and returning customer! As a valued customer, you can confidently place your order with the knowledge that it will be delivered on time and complete.

BigDigital has been in business since March 2007, offering an extensive assortment of your favorite items in electronics, tools, phone cases&covers, beauty products and more. We maintain powerful relationships with manufacturers that allow our customers the benefits of savings and low prices. We specialize in e-commerce and operate a number of e-commerce webstores. Our products are shipped from different warehouses across the worldwide depending on their availability and your location. Our online catalog reflects competitive rates for our merchandise among the best in the industry!

For more information, contact us. Your satisfaction is our highest priority!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (40 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 18 Reviews
newegg
44%
Good Rating + 4 2 Reviews
newegg
5%
Average Rating + 3 1 Reviews
newegg
3%
Poor Rating + 2 2 Reviews
newegg
5%
Very Poor Rating + 1 17 Reviews
newegg
43%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 12/16/2014

Rating + 1 Not to be trusted

Read the reviews BEFORE you make a mistake.
Sorry I didn't do that.

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Kurt1000rr
Order Date : 12/1/2014

Rating + 1 Counterfeit item

Disappointed that I recived a counterfeit product and getting charged a restock fee

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N/A
Order Date : 12/15/2014

Rating + 1 Should have looked that the reviews

Should have looked at the reviews when i bought this. Christmas Eve, still no package. Says shipped, tracking # but nothing as to who it was shipped with or by. bought a NIC cards same day. got it 3 days ago.

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Red
Order Date : 11/2/2014

Rating + 2 Bad Service

I ordered a new keyboard from big digital and they sent me a refurbished one that they forgot to refurbish: it had 5 dead keys. It took them 3 days to realize they made a mistake (after numerous emails and requests for return) and when they finally decided to send me a new one they sent it via the slowest possible shipping method. I still haven't received my keyboard after ordering it more than 5 weeks ago.

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Anti
Order Date : 11/18/2014

Rating + 1 Never Again

I wish i could leave 0/5.
1 month later, no package, no response from re seller to emails, nor from messages sent directly through Newegg's website, nor within the 72 hour window after reaching out for help.to Newegg directly.

Did you find this review helpful? Yes No

N/A
Order Date : 11/15/2014

Rating + 1 Item Never Received

I mistakenly placed my order before looking at the feedback for the seller. I was initially given an incorrect tracking number, I corresponded with the seller and he very graciously sent the correct number, showing that my package had actually attempted to be delivered via USPS, and that they left at note at my door. No notes left, was home all day during the day it was attempted to be delivered, went to local post office with invoice and correspondence with shipper - post office had no record of any packages going to my address from the shipper. I asked him to confirm the address it was sent to and he was certain it was to the correct address then told me it was sent via DHL, and would just be late for the holiday. Though I would not put it post the USPS to lose a package, but I have to look at the reputation the shipper has and take that into consideration. There is no BigDigital registered to do business with the CA Secretary of State, I will be reversing my credit card charges

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N/A
Order Date : 9/30/2014

Rating + 1 1 month shipping time. Not 2 weeks

Stated 2 week shipping. Device I purchased took one month to get to my door from China. No usable tracking number for this order. "Will send the tracking number later". Should read "Will never send tracking number". Take heed of the other complaints well documented by other reviewers of this company. Good Luck!

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N/A
Order Date : 10/7/2014

Rating + 5 Quick

Got my stuff right away...
Seller Response:Thank you for your support, we will keep moving.

0 out of 2 people found this review helpful. Did you? Yes No

XU
Order Date : 5/27/2014

Rating + 5 Great

Ship fast

0 out of 3 people found this review helpful. Did you? Yes No

Christopher
Order Date : 10/9/2014

Rating + 1 DO NOT PURCHASE FROM BIGDIGITAL

I ordered a hard drive on 10/09/2014.

On 10/15/2014 they charged my credit card.

On 10/16/2014 I got shipping confirmation, with the tracking number of "send you later". Apparently they do this quite often.

On 10/21/2014 I e-mailed the seller for a tracking number.

On 10/23/2014 I e-mailed the seller a second time, this time getting a response. Their response was that the product was out of stock and was not actually shipped, and then they requested my PayPal account information to process a refund, however the original purchase was not even using PayPal, so I declined their offer and requested that they refund the original payment method.

I will be contacting my credit card company this evening to dispute the transaction, and I will be reporting the issue to Newegg.com.

I RECOMMEND NOT PURCHASING FROM BIGDIGITAL...
Seller Response:Sorry that bring this misunderstand for you. I have written you that we will refund you, but because you didnt want to provide us your paypal account, so we have to ask help for newegg to refund you from newegg systerm, because we do not have a right to refund from newegg's systerm. Once newegg issue refund to you, there also need some time to process.
So, you are misunderstanding us. And now you get the refund, if we do not want to issue this problem, we dot not need to do it.
Anyway, sorry again for bring this misunderstand for you.


2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%
This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

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