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Seller#: 0UHG6RKMKKC392AE8

BigOutlet Seller Profile 888-602-4468 Email This SellerEmail This Seller  See all products from BigOutlet See all products from BigOutlet

BigOutlet Electronics is an e-tailer located in New Jersey. When you buy from BigOutlet on, you can buy with confidence as your purchase is guaranteed.
If you need additional information on products listed by BigOutlet, please contact our sales support team at 1-888-602-4468.
If you need warranty or technical support, please contact our customer service team at 1-888-602-4468.
We intend to exceed your expectations, win your repeat business, and earn your perfect 5***** feedback.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
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Good Rating + 4 0 Reviews
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Average Rating + 3 0 Reviews
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Poor Rating + 2 0 Reviews
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Very Poor Rating + 1 2 Reviews
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Reviewer Seller Review
BillW
Order Date : 5/13/2014

Rating + 1 Worst Online Experience Ever

I bought a refurbished PS3 from BigOutlet through Newegg.
The purchase went fine, delivery was quick. The PS3 would not work, at all.
I had to deal with BigOutlet direct to arrange return/refund. It took several calls over two weeks to get a return authorization. I called a week later to confirm they got it, they did.
Upon their receipt of the PS3, it took several more calls to get a refund.
In the end I had to find my original Newegg order number for them to do the refund. They didn't have it/ lost it/ didn't enter it into return file.
Will never order from BigOutlet OR any other outside dealer through Newegg and may never buy from Newegg. This was a terrible experience.

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N/A
Order Date : 4/3/2014

Rating + 1 Got refurbished product when I expected a new item.

When I purchased this item I was expecting a new and unopened product. There were not any mentions of this product being refurbished or used. If it was stated as being refurbished I would have never purchased this item. Maybe if it was listed as used. The day I received the product I went on newegg and saw it changed as being a refurbished product. This was not listed when i bought it. I feel i was deceived and I am hugely disappointed in Newegg. As for the ps3 there were numerous scratches on the top and front and the system had to be restarted as it crashed an hour after turning it on.
Seller Response:I am sorry to hear that you are having problems with the product you purchased. There must have been a listin error, becase all of our products for the most part are refurbished. What can we do to make this situation right?

Please let us know.

Thanks

BigOutlet


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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy
    Refurbished items are covered by a 90 day manufacturer warranty from date of receipt by the customer. New goods typically have a 1 year warranty. Should you have any questions or problems while the item is under warranty, please contact us at the toll free customer hotline listed on the warranty card that will be enclosed with your product. Should you have any issues immediately on receipt, please contact us within 14 days through newegg and we will arrange an immediate replacement of the received item at no cost to you.
RMA instructions
    please contact us at the toll free customer hotline listed on the warranty card that will be enclosed with your product.
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