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Seller#: 0UHOPTYVE6MM702B6

BigTime Battery & Electronics Seller Profile 815-467-7679 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from BigTime Battery & Electronics See all products from BigTime Battery & Electronics

Over 4000 battery and electronic items. You deserve BigTime Service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (253 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 188 Reviews
Good Rating + 4 31 Reviews
Average Rating + 3 7 Reviews
Poor Rating + 2 5 Reviews
Very Poor Rating + 1 22 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 2/3/2016

Rating + 5

This seller provided outstanding and speedy customer service when help was needed with a purchase.

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Order Date : 11/8/2015

Rating + 3 Product worked fine, but was not as described

Batteries I received were shipped in a timely manner and worked fine for my needs.

The only problem is they were not exactly what I ordered. The batteries I ordered were described as F1 terminal batteries, but the ones I received were F2 Terminal batteries.

Rather than return them, I bought adapters, but it was an annoyance since I had specifically ordered the F1s.

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Order Date : 11/19/2015

Rating + 5 Great service!

Made a mistake with just one of our orders, but corrected it very quickly and painlessly.

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Order Date : 9/11/2015

Rating + 5 Easy order experience

The order came fast and the seller communicated well about a simple mistake on the order, they quickly made the order whole which makes them a great seller in my opinion.

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Order Date : 9/10/2015

Rating + 5 AWESOME!

Fantastic price and unbelievably fast delivery. Battery fit in the scooter like a glove, and started right up. Very impressive!

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Order Date : 8/18/2015

Rating + 4

Took a little time to receive them but it's the best value for the money

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Order Date : 7/19/2015

Rating + 5 Werker WKA5F PURCHASE


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Order Date : 5/21/2015

Rating + 1 Worst experience

Ordered a 2 pak battery on May 21 and it was shipped out from there facility on May 28 received on May 30 and only 1 battery shipped out .Called on Saturday and was told by one on the workers that it will be at my house on Tuesday June 2. Never happened it was delivered on the 3 .Almost 2 weeks to receive item.
Bad customer relations .
Good price on product.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 5/13/2015

Rating + 5 good replacements

as advertised...good batteries.

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Order Date : 2/13/2015

Rating + 5 great purchase

Arrived quickly, great communication.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 0 days
  • Restocking Fee: 10.00%

RMA Policy
    An Item Is Missing

    Sometimes because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately. If you still have questions about items missing from your order, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you

    My Order Didn't Arrive
    You should have received an email with tracking information. Orders shipped through our Priority and Express shipping options can be tracked on our shipping carriers' Web sites. If you wish to track an order, go to . for FEDEX shipments, or for Postal Orders

    If you still have questions about an order that has not arrived, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.

    An Item Is Damaged or Defective
    We are committed to your total shopping satisfaction. If an item you receive from does not meet your expectations, simply return it to us. Most merchandise can be returned to a store or by mail within 30 days of delivery fior a full refund.
    Shipping charges are not refundable except if you were sent an incorrect, damaged or defective product.

    Returning and Item
    Your complete shopping satisfaction is our number one priority.
    If an item you ordered from BigTime does not meet your expectations, simply return it either to a store or by mail within 30 days of receiving it, unless otherwise noted below.

    To Return an Item

    Return the item, invoice, reason for return, and all original packaging and accessories to Customer Service at BigTime Battery
    772 Twin Rail Drive
    Minooka, IL 60447
    For all payment methods, an associate will issue an immediate credit to the original payment method or provide a store credit for the cost of the item and the sales tax, if applicable.

    To exchange an item by mail, fill out "Items to Be Exchanged" on the back of our invoice, indicating the item you are returning and the new item(s) you want sent. Please be as specific as possible when describing the new item. For example, give the item name, color, size, and so on. Then enclose the invoice with your return.
    The item returned will be credited to the original payment method and the new item(s) will be charged to the same payment method. Shipping charges for the returned item are not refundable. Shipping will be charged for the new item(s) sent.
    If you have any questions...

    Contact us at 815-467-6464 or by email
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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