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Seller#: 0UHZRBI9U6LNGQ5A9

Blair Technology Group Seller Profile 859-727-4300 Email This SellerEmail This Seller  See all products from Blair Technology Group See all products from Blair Technology Group

Blair Technology Group is a computer refurbishing and re-marketing company. We specialize in commercial grade equipment procured from government institutions and corporations across the US and Canada. This equipment is brought to our facility in Northern Kentucky, where our staff processes over 60,000 units a year.

Our refurbishing process is the engine that drives our success. Our mission is to provide customers with the highest level of quality at the lowest possible cost. We leave no stone unturned, as we meticulously restore each machine into a product that we are proud to put our name on.

Our business model focuses primarily on re-marketing these machines through online channels. We take pride in our reputation and have maintained a constant presence on all of the major online marketplaces for nearly a decade.

Our commitment to quality and service has earned us a spot in Microsoft's “Authorized Refurbisher” program. We are 1 of only 19 companies in the country participating. We work directly with Microsoft to ensure each customer enjoys Genuine Software on all of our products. This program also allows us to pre-install the latest Operating Systems on our refurbished machines.

We have an incredible staff across the board. From our shipping department to the company executives, everyone shares the common goal of making improvements every day. In turn, we pass these improvements on to our customers in; pricing, fulfillment, quality, and support. Our customers and partners have allowed us to create a successful operation, and we will always keep their satisfaction our number one priority!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (249 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 102 Reviews
Good Rating + 4 45 Reviews
Average Rating + 3 20 Reviews
Poor Rating + 2 17 Reviews
Very Poor Rating + 1 65 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 3/11/2015

Rating + 4 Better service, in the end

I'm revising my previous review. The company did make their mistake right. they shipped wrong product, but in the end they paid for the return shipping, and gave a full refund.

-which they didn't have to do. this helped me, as I ordered another laptop (used), and it was delivered faster than could be if it was a replacement. (probably save a week).

in the end Blair did the right thing, and an honest mistake. I would give then another try, if I needed a used pc or laptop.

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Order Date : 3/11/2015

Rating + 1 can I give them less than 1 egg?

when they make a mistake, you pay for it.

I bought a used laptop, advertised as win7 32bit. but it arrived with 64bit, and is unusable for my xp legacy appl.

either I get the RMA and ship it back (at my expense) or they send me a new os with good key code (last key code failed).

but the phone tag was more annoying. you can't do a return via email. you have to call them, leave your info, and wait for them to call you back. -who does that?

plus its a day delay on every contact.

I would not recommend them... at all.

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Order Date : 2/24/2015

Rating + 1 No Contact!

Machine arrived with defective hard drive. Tried to contact seller but no response except for an email promising to get back to me. I am still waiting (3 days later). Had to call NewEgg to straighten things out and get RMA moving.

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Order Date : 1/28/2015

Rating + 1 Dell Refurb Not as advertised

The Refurbished Dell Precision T3400 I purchased was supposed to include a 120 GB SSD and a 120 GB hard drive. It was delivered without the hard drive and although NewEgg contacted the refurbisher on my behalf, and the refurbisher agreed to the mistake and said that they would send the missing hard drive, I still have not received it 2 weeks later. I will not buy from this refurbisher again!

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/29/2014

Rating + 4 timely no fuss

seen it payed for it received it as per shipping details! no problems

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Order Date : 12/31/2014

Rating + 3 Skeptical

The CPU is in fair condition with scratches and pieces coming up; the DVD drive wouldn't eject until I took a paperclip to open it up. I won't buy from this company again. Guess I get what I pay for....but hoping this computer will last to serve its purpose for my 5 year old twin daughters.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/2/2014

Rating + 5

Easy transaction--super fast shipping--product works well

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Order Date : 10/13/2014

Rating + 1 Fooled me once..but not again

After getting the laptop I find out that the battery is shot and not under warranty, so I'm stuck with buying a new one. I would've never bought under this condition. Way to deceive the customer Newegg/Blair.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 10/13/2014

Rating + 5 Product as advertised

I am very pleased with the laptop. It looks almost new and functions perfectly. Shipment was fast.

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Order Date : 4/30/2014

Rating + 2 Finally got it

We ordered a refurbished Dell computer through Newegg from Blair Technology Group. The first one we received was damaged by UPS, the second one sent to replace it was the wrong computer Wrong processor, wrong HD size and wrong OS. After many calls to them we finally received the correct computer.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: No

RMA Policy
    Customers wishing to return and item must contact our customer service department and submit an RMA form. The refund period is 30 days after invoice. Returns after the initial 30 day period will be for replacement only.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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