Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.
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For almost a decade, BlutekUSA has been providing shoppers with the top electronics and accessories on the market. Our team believes that happy customers and successful transactions go hand-in-hand, that’s why we go the extra mile to offer the products you love at the lowest possible prices. We strive to ship out all orders the following business day, packed with care, at no cost to you.
If you need assistance please feel free to call or email our office directly at anytime of the day (718-907-4444). Our customer service representatives are in the office Monday – Thursday 10:00 am – 6:00 pm and until 3pm on Fridays (Eastern Standard Time). If you contact us outside of those hours, just leave a message and one of our reps will get back to you as soon as possible. Please allow about one business day because we respond to emails and calls in the order that they are received.
Thank you so much for shopping with us and be sure to check our storefront for new deals every day.
Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.
Order Date : 11/29/2013
12/4/2013 10:46:47 PM
still waiting for my money
ordered this phone day after thanksgiving didnt expect to much from them payed for the two day shipping. got an email saying it had been shipped and was supposed to be at my house on the 4th. got a call the morning of the 4th from them saying oh we dont have it in stock but we can send you this instead or refund you. i obviously choose to be refunded. took them an hour to put the charge on my card and its been a day and still havent been refunded will be contacting tomorrow morning to get my money back or follow legal action.
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Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: 15.00%
Returns are accepted within 30 days of purchase. Refused items, including items purchased accidentally or fall under buyer's remorse, will be charged a restocking fee to cover shipping costs. If an item needs to be returned due to defective or DOA issues, please call or email us for an rma#. This authorization is valid for 30 days. The RMA # must be clearly on the outside of the shipping box. Nothing should be written or taped on the item’s box or any of the items inside. The item, its box, and all of its accessories must be in the same condition as when they were shipped out. If the item is damaged, there may be an added restocking fee. If it is in an unsaleable condition, the item may be refused and shipped back with no refund applied.
Your return authorization is valid for 30 days. Please write your RMA # clearly on the outside of the shipping box and make sure not to write or tape anything on the item's box. Please also make sure that the item, box and accessories are all in the same condition as when they were shipped to you. As stated in our returns policy, if the item you are returning is damaged, there may be a restocking fee. If it is in an unsaleable condition, the item may be refused and shipped back to you. The return address is:
BlutekUSA Returns Dept. 167-41 147th Ave Jamaica, NY 11434
Please keep a record of your tracking number so we can make sure to know when your item gets back here. Once we receive it, the item will be checked and your exchange (if applicable) will be tested and shipped or a refund will be applied. Please let us know if you need anything else. Feel free to call us directly at 718-907-4444 if you have any questions or concerns.