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Seller#: 0UHG6RKM7NF2U3A80

Brownbox Seller Profile 605-422-1325 Email This SellerEmail This Seller  See all products from Brownbox See all products from Brownbox

Our company was established in 2004 in North Sioux City, South Dakota, the heart of the Midwest. We understand the importance of our customers, and the trust you put in us to bring the best value and service.

Over the years we expanded our product offering to include recertified and open box computers, consumer electronics, as well as other products that compliment these items. Focusing on recertified products allows us to bring you the latest technology you crave at great value pricing. We know the rush we get from getting a great deal, and we want to bring that "rush" and those great deals to you. Based on this founding principle, our core value position is providing you with the deals you are looking for by delivering quality products that have the performance you want while saving you money.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (125 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 87 Reviews
newegg
70%
Good Rating + 4 19 Reviews
newegg
15%
Average Rating + 3 4 Reviews
newegg
3%
Poor Rating + 2 1 Reviews
newegg
1%
Very Poor Rating + 1 14 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Pat
Order Date : 6/15/2015

Rating + 3 TV purchase

TV came with the wrong neck on the base for the TV and an inoperable remote. After contacting customer service all was eventually resolved thanks to Sherry Caba! Thanks again Sherry!!

Did you find this review helpful? Yes No

Tech-in-Maine
Order Date : 5/28/2015

Rating + 5 Good Experience

Item came exactly as described. Well packed and fairly quick shipping. I would buy from Brownbox again.

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Right Reason
Order Date : 4/24/2015

Rating + 1 Vizio E390-B0 Refurb

TV had a bright white line at the top. The backlight LEDs were shining through the slit as if the screen material was short by a 1/4 inch. IMO this was not a shipping accident. More likely a defective unit that was shipped on to the next customer with the same defect. At least newegg ensured a refund.
Seller Response:Sorry the item was damaged in shipping. We have no reason to ship you a previously damaged unit as we pay for the shipping both ways and we seriously doubt anyone would keep a broken unit.

0 out of 1 people found this review helpful. Did you? Yes No

Lance B
Order Date : 4/26/2015

Rating + 5 Great TV Great Service

The TV and service was great.

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Gary
Order Date : 4/5/2015

Rating + 4 Good response

Two missing items from a recently purchased Refurb TV were easily resolved. Missing User's Guide was downloaded from the web and Brown Box quickly replaced the remote with missing battery cover. It would have been better if these were resolved before shipping, but for the price and quality of the product, I am completely satisfied with the resolution.

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munsil42
Order Date : 2/17/2015

Rating + 5 Quick, painless, just want I want!

Item was shipped quickly, arrived quickly and in great safe packaging. Great deal for the TV and good service! A+

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N/A
Order Date : 2/17/2015

Rating + 5

My only concern was the packing. My 39 inch tv was in a box for a 50 inch or bigger tv and the packing wasn't up to par. I was lucky my tv didn't get damaged. I would suggest Styrofoam packing or securing the "bubble" packing better.

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Tom
Order Date : 10/16/2014

Rating + 5 Great!

I called the sales dept prior to purchase of a refurbished laptop, and a very nice man explained the process they do for their refurbished PC and what their return policy was. Free shipping got the laptop to me in 2 days, although it was officially 5-7 days. We've only had the laptop for a few days, but I see no sign of any problems, in fact some of the plastic was not even peeled off the outside yet, perhaps indicating it was brand new!

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Dave
Order Date : 9/8/2014

Rating + 5 everything in order

Everything arrived in the packaging in order. The box was a bit busted up, but I don't think that's the sellers' fault.

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melihb
Order Date : 9/7/2014

Rating + 1 Dissatisfied

I bought a refurbished acer 23" monitor from them which they claimed to be recertified. However when I got it the DVI cable and user manual were missing. More importantly, there is a scratch about one inch long that prevents seeing some pixels along its way. I found this to be really annoying but I am not sure to send it back because it will cost me extra bucks for getting nothing. The annoying scratch might have been because of poorly placed cables (they were just floating inside the box and the back cover of the monitor was seperated a bit so i had to combine the parts together so they might have dropped it). Anyway im not considering to buy anything from that seller anymore after this painful experience.

4 out of 5 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    All product returns require a return merchandise authorization number (RMA). An RMA number must be issued within 30 calendar days after the date of purchase. To qualify for return all products require a Return Authorization (RMA) number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns must have original intact UPC barcode and Serial number. All return and warranty terms will initiate on the day of delivery and all return merchandise must be received by our warehouse within 10 days of RMA issue.

    Software and Software downloads may not be returned.

    Shipping: Shipping costs are non-refundable. In many cases the manufacturer will offer an in-home repair service when using the term of the manufacturer warranty. This is the most efficient and quickest method of correcting any items with functional issues.

    Shipping Damage: Freight damage covered within our carrier shipping insurance. Please notify us of all shipping and box damage within 48hrs of item receipt so we can contact the carrier to arrange pick up and inspection of the damaged items. Original packaging must be available for insurance inspection at the original address of delivery.

    Fraud: Return fraud such as altered, counterfeit and/or switched product will be prosecuted to full extent of the law.

    Tech Support: When contacting the manufacturer, please be prepared to provide the following information: Date of purchase, Copy of invoice, Serial number and Manufacturer Part Number of the product that you would like to exchange or have serviced.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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