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Brownbox Seller Profile 605-422-1325EXT101 Email This Seller See all products from Brownbox
Our company was established in 2004 in North Sioux City, South Dakota, the heart of the Midwest. We understand the importance of our customers, and the trust you put in us to bring the best value and service.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Software and Software downloads may not be returned.
Shipping: Shipping costs are non-refundable. In many cases the manufacturer will offer an in-home repair service when using the term of the manufacturer warranty. This is the most efficient and quickest method of correcting any items with functional issues.
Shipping Damage: Freight damage covered within our carrier shipping insurance. Please notify us of all shipping and box damage within 48hrs of item receipt so we can contact the carrier to arrange pick up and inspection of the damaged items. Original packaging must be available for insurance inspection at the original address of delivery.
Fraud: Return fraud such as altered, counterfeit and/or switched product will be prosecuted to full extent of the law.
Tech Support: When contacting the manufacturer, please be prepared to provide the following information: Date of purchase, Copy of invoice, Serial number and Manufacturer Part Number of the product that you would like to exchange or have serviced.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.