BuyCostumes Seller Profile
800-459-2969
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Review Summary
(72
Reviews
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| Excellent |
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47 Reviews |
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| Good |
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10 Reviews |
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| Average |
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5 Reviews |
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3 Reviews |
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| Very Poor |
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7 Reviews |
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| Reviewer | Seller Review |
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10/23/2012 4:16:30 PM
have not received my items which was purchased over 2 weeks ago
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4/21/2012 2:03:15 PM
SO FAR, EVERYTHING LOOKS GREAT AND WITH GOOD QUALITY....HAPPILY SURPRISED....WILL CONTINUE TO PURCHASE ITEMS, FROM YOU!!!!!!!!!!!!!!!!!
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3/12/2012 3:57:03 PM
Children's costumes were as described and received within the timeframe posted in the description. Kudos to both Buycostumes and Newegg. Additionally, the price was considerably lower than the competition!
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2/23/2012 7:02:58 AM
quick delivery
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1/7/2012 6:56:19 AM
Very fast shipping, great item!!
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12/14/2011 4:07:18 AM
No problems at all. Perfect transaction from start to finish. Item was exactly as described.
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12/10/2011 10:39:36 AM
I returned my order in 100% new, unworn condition 53 days ago. It is understandable that the Halloween season delays refunds. However, I still have not received my refund, and 53 days seems excessive.
The moral of my lesson is this: Always have tracking on your returns. Given that I did not use tracking, the customer service reps are able to claim that they never received the package. This could mean anything. Maybe USPS lost it. Maybe there is someone in the receiving department setting aside packages without tracking to pawn them off. Or worse, perhaps the company themselves refuses to process refunds for any item without tracking. I have had two conversations with service reps in the last month, who stated they would address the problem to the best of their ability, even assuring me that the refunds department would get an email. Patiently, I waited. It is now three weeks since my last contact, and I have still received no email contact, no phone contact, and no refund.
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11/8/2011 12:52:24 PM
good quality and prompt delivery
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11/6/2011 10:57:00 AM
fast shipping
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10/31/2011 8:40:24 AM
Item arrived as expected and in the time promised
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
- Most of our products are backed by our Hassle Free Returns guarantee and fall under our 14 Day Return Policy. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.
If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you will not receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:
Special Order Items - including all Mascots
Props that require special delivery
Partial Party Kits
Disposable Helium Tanks
Any item that has been worn, used or altered
Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.
There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:
Undergarments, socks and stockings
Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
CD's and DVD's
Wigs, beards, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and Hats with attached hair
Prosthetics, fangs or any other fake teeth
Cosmetics
Party Supplies
Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction.
How do I send back the item(s) I want to return?
Please read through our return policy to make sure your item is eligible for a refund. All returned items require a RAN (Return Authorization Number) that must be accessed within 14 days of the delivery date. To receive your RAN and initiate a return, access your order online by clicking here. Once you have the RAN, you must return the item to us within 14 days of the date you accessed the RAN.
You then need to send your return through a traceable shipping method to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
Please return all products to:
BuyCostumes.com
Attn: Returns Department
16205 West Small Road
New Berlin, WI 53151
How long will it take to receive my refund?
We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks.
Can I exchange what I ordered?
No. We don't offer exchanges due to quick stock turn over so if you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We ask that you do this because the item you want might be out of stock by the time we receive your return. All appropriate policies apply to all returned items.
