Skip to: | |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Home
Home > 
Review Center > 
Seller#: 0UHZRBI9U0FN5495D

BuyNESP.com Seller Profile 888-544-6377 Email This SellerEmail This Seller  See all products from BuyNESP.com See all products from BuyNESP.com

BuyNESP.com is New England's Largest Supplier of Replacement DLP Lamps, DLP DMD IC Chips and other TV Replacement Parts and Accessories. We are an Authorized Distributor of Philips OEM Lamps, the brightest and longest lasting bulbs available. All of our parts are brand new and we do not sell anything that is refurbished or used.

All of our parts are warehoused and shipped from within the United States.

Please contact us if you have any questions or if you need help finding an item that you do not see in our store. We have access to thousands of products which may not be showing in our store.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (102 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 58 Reviews
newegg
57%
Good Rating + 4 10 Reviews
newegg
10%
Average Rating + 3 4 Reviews
newegg
4%
Poor Rating + 2 3 Reviews
newegg
3%
Very Poor Rating + 1 27 Reviews
newegg
26%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Anonymous
Order Date : 8/12/2016

Rating + 5 Good

Smooth Transactions!

Did you find this review helpful? Yes No

Mr A.
Order Date : 8/1/2016

Rating + 1 I have not recieved my parcell yet

I have not had any communications with the supplier and do not know were my parcel is

Did you find this review helpful? Yes No

Anonymous
Order Date : 8/18/2016

Rating + 1 no communication

shipped 2-day, paid for 1-day, no response from seller. Forced to reverse charges with credit card company
Seller Response:Customer expected Sat delivery for next day service. Next Day is next business day. Today is Monday, customer sent a message Saturday when we were closed. We respond to all messages within 1 business day.

Did you find this review helpful? Yes No

Anonymous
Order Date : 8/15/2016

Rating + 5 Excellent seller!

BuyNESP is a great seller here on new egg, they are very knowledgeable about their products and have fast shipping and amazing customer service! I would highly recommend!

Did you find this review helpful? Yes No

ERIN V.
Order Date : 8/14/2016

Rating + 5 A+++ Seller!

Fast shipping! Great seller! I would highly recommend this seller to anyone!

Did you find this review helpful? Yes No

Martha G.
Order Date : 6/10/2016

Rating + 1 Why pay $35 for express handling? This has changed my overall view if Newegg--too many intermediaries--conflicting customer service with Newegg csr reps.

This is submitted by Stephen G, a 13+ years customer of Newegg.
Seller Response:The customer never contacted us. We were never notified of any issues.

Did you find this review helpful? Yes No

Myron W.
Order Date : 4/22/2016

Rating + 1 Original Phillips Lamp for Mitsubishi

Was not Original Phillips Lamp and did not fit TV.
Seller Response:Customer mistakenly was sent the wrong lamp. We covered the return shipping cost and the customer received a full refund.

Did you find this review helpful? Yes No

Willie D.
Order Date : 3/15/2016

Rating + 5 Exceptional Service

These people go above and beyond. Buying an item is easy but when there is a problem, that's where things can get dicey and the situation was handled exceptionally.

Thank you for everything

Did you find this review helpful? Yes No

N/A
Order Date : 8/20/2015

Rating + 5 Excellent As usual

Great consistent service and product

Did you find this review helpful? Yes No

N/A
Order Date : 8/20/2015

Rating + 5 Fast and Accurate

Everything was perfect

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 10.00%

    We offer a 30-day return policy on all brand new, unused, and undamaged products when accompanied by a receipt and in original packaging. Used items, or items not in brand new condition/original packaging, may not be returned.

    Order Cancellation

    Customers may cancel an order up until a notification of order processing is sent via email or if the item is in “back-order” status. Once the order has physically shipped, in-part or in-full, it is considered as fulfilled and is subject to an applicable re-stocking fee in case of return. To request order cancellation, please contact Customer Service via email as soon as possible. The order is not considered Cancelled until you receive a notification that states that we have been able to stop it from physically leaving our premises.

    Restocks

    We offer a 30-day return policy for items that are unwanted/unused.

    Returned items MUST:
    1.Be in NEW resalable condition with no scratches and in its original, undamaged packaging. (Please double box)
    2.Product must have not been installed or used in any way.
    3.Be paid for by the customer.

    A restocking fee will be charged on all items, unless damaged or defective.

    We are not responsible for any lost/stolen packages from the customer, so please use insured carrier to avoid any further issues.

    Damaged Shipments

    If you receive a package and you believe the item to have been damaged in transit upon its delivery, please refuse the package from the driver. If you are not able to, please take pictures of the outer packaging and item(s) and send them to sales@buynesp.com within 72 hours. Please reference your order # and name it was placed under so that we can review and assist you as quickly as possible.

    Once pictures are received, typically a replacement will be sent out right away. If for any reason we cannot send a replacement, we will issue you credit.

    Defective

    If you receive an item from us that you believe to be defective, we can assist you with getting it replaced or credited within 30 days of its initial purchase date. If the item is outside of the 30-day return window, it will be a manufacturer warranty only.

    If you are experiencing operational failure of any item purchased from BuyNESP.com, please email us first for assistance troubleshooting the problem you are having, we may be able to help you quickly fix your problem. If you are still unable to get the item working, please request an RMA through our website by simply logging into your account, viewing the order using the "Complete Orders" link under the My Account menu and clicking the Return Item(s) button. You will receive an RMA within 24 business hours. Upon receipt of your defective item, it will be tested. Once deemed defective, it will be replaced at no charge. If you would prefer a refund, we will refund in full less the original cost of shipping we paid.

    All products should be thoroughly tested prior to return. Any item returned that is deemed fully functional will be subject to a restocking fee, and return shipping charges, so please make sure your item is actually defective. (Please check your bulbs, wiring, etc.) Items outside of the warranty period will not be accepted. When sending an item back, please include a note describing the problem you are having, your return address, original order number, RMA #, and phone number and/or e-mail so we may contact you if needed.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.