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Seller#: 0UHZRBI9J28LL7A1D

CBDTEK Seller Profile 909-5955684 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from CBDTEK See all products from CBDTEK

We're like you. We're passionate about technology and looking for ways to make life easier, more convenient, less consumed by the day-to-day. Started by a professional laptop battery manufacture, CBD set out with one goal in mind: to design reliable, affordable products which we would use ourselves. That sense of investment has not changed. To this day, we remain committed to improvement.

A commitment to getting it right.
We never stop working for our customers. An eye for perfection is one of the traits that separates us from others. We try to imagine every feature from the consumer's point of view, tweaking and revising until we're satisfied that there's nothing left to do. We need motivated individuals to fuel us in pursuit of this goal.

Improvement, straight from the heart.
There is an intellectual fulfillment that comes with building a better tomorrow. Everyone at CBD carries this with them – at their desk, during meetings, on the road. We are looking for those who find contribution toward improvement rewarding, in and of itself. We want to give our customers the most sincere effort possible.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (225 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 153 Reviews
Good Rating + 4 33 Reviews
Average Rating + 3 13 Reviews
Poor Rating + 2 3 Reviews
Very Poor Rating + 1 23 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 10/20/2015

Rating + 1 Laptop Replacement Battery

The battery I purchased was designed to attach to my laptop. The battery was not able to be securely locked onto the laptop. Due to this fact, I applied for a RMA to return the product expecting a full refund. This company charges a15% restocking fee, which I cannot agree to since they would not restock a defective part (I hope).
Entirely too much time has been expended in my attempts to get this refund at 100%.
Defective products should not have a restocking fee.
Seller Response:Dear buyer,
I totally agree with you.Defective item shouldn't be charged the restocking fee. And we have truely full refund you. If it is possible,I really want to show you a picture that can prove we have full refund you. The true person who charges you 15% restocking fee is Newegg himself but not our seller. This is newegg's rule. I hope you could understand.Wish you have a lovely day!

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Lindsey Abbott
Order Date : 8/28/2015

Rating + 5 Great seller - thanks!!!

This seller worked with me to make sure I was completely satisfied. They were easy to communicate with and very friendly and understanding. I am very happy with the service and will do business again.

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Order Date : 10/5/2015

Rating + 1 Avoid this seller

Sold a defective battery, getting a refund took 11 day for them to process AND they don't pay for shipping. So it cost me money for them to send me a defective product.
Seller Response:Dear buyer,
I am so sorry for your loss. We could full refund our buyer for the defective battery after they send back our products so that will take times. As for the shipping, I want to appologize for that because it may our after service man didn't check your package whether it has been returned back or not carefully.But why not contact us before leaving your feedback. In general,we could refund you the shipping after you send the tracking No. and we received your package. Wish you have a lovely day!

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Order Date : 9/1/2015

Rating + 5 Replacement Battery for Toshiba

Product was shipped timely and received in good condition. Product was perfect match for laptop and has performed excellently. Breathed new life into old laptop. 12 cell replacement was superior to 6 cell standard in unit and came at an EXCELLENT price.

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Order Date : 8/1/2015

Rating + 1 sent defective item

then they wanted me to pay for the return shipping
Seller Response:Dear customer,I am so sorry to bring you so much trouble.But I am afraid to tell you that we NEVER refuse to pay the shipping fees.Even,we have promised you to pay you the shipping before your sending back.But you only want a shipping lable because you don't want to go to the post and stand in line but we don't have such a label.Pls understand!Wish you have a wonderful day!From CBDTEK

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Order Date : 8/11/2015

Rating + 5 Quick shipment

Ordered on 11 August 2015 and received on 15th. So far the battery is working great, no problems so far.
Seller Response:Dear customer,Highly appreciated for your support. It will encourage us to do better.Wish you have a lovely day!Best regards.CBDTEK

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Order Date : 8/12/2015

Rating + 5

Great product, High quality very impressed.
Seller Response:Dear customer,Thx for your buying on our store, thx for your support. we will try to provide better products and service for the customer. Best regards.CBDTEK

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Order Date : 7/18/2015

Rating + 5 Great seller, great product

I have an old Lenovo laptop whose battery was drained. I purchased a replacement battery from CBDTEK and it has been working awesome! Great pricing too! Thanks!
Seller Response:Dear Customer,
Thx for your 5 eggs and your postive feedback.I am very appreciated!Because we only only have our company but also have our own factory.Besides,every battery have been carefully checked before sending to America so that we could keep the lowest price and the best quality for you.We are looking forward to doing more business with you.Wish you have a lovely day!

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Order Date : 6/27/2015

Rating + 4 quick shipping

item arrived within a week
Seller Response:Dear Customer,
Thx for your positive feedback because your kind action will encourage us to do better in Newegg business.
Our aim is not only provide the best power bank for you,but also make you enjoy CBDTEK experience.
Except for Sunday,we will ship your order within 24 hours and USPS's shipping speed is within 3~5 days so that the item could arrive within a week.
Looking forward to do more business with you!
Sincerely Yours,

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Order Date : 4/9/2015

Rating + 1 unreliable product

1 x CBD 6-Cell Replacement Laptop Battery For Toshiba PA3635U-1BRM, unusable within less that 90 days of use, only used 6 days out of 90
Seller Response:Dear customer,
I am sorry to reply to you late and apologize for the product.Thanks for your feedback and I will report your problem to our engineer department and try our best to provide better product.Besides,Our RMA return policy is that you could return the our product to the address we provide within 30 days.Then we could full refund to you.Besides,if it's our product's quality problem,we could pay the shipping fee for you.Next time when you shop in our store,please contact our seller before you leave your feedback.
If you have any other question,please feel free to write back and we will be more than happy to help you!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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