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Seller#: 0UH4F84U7NF25733E

CELLMEM Seller Profile 415-692-0699 Email This SellerEmail This Seller  See all products from CELLMEM See all products from CELLMEM

CELLMEM has been selling online since the early 1999's and already has over 100 thousands of satisfied customers! We are completely committed to excellence in both product quality and customer service. We are committed to doing all it takes to keep you a happy customer!

As CELLMEM valued customer, you can confidently place your order secure online and it will be delivered on time and complete. CELLMEM is open for online business 24 hours a day. Our friendly online customer service department is available to answer your questions about our products, assist you with returns, and will provide you with tracking information as well.

We will continue on our quest for perfection, to make CELLMEM your first choice for superior products, at the lowest prices, provided with the finest customer service. We appreciate your business!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (9 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
newegg
33%
Good Rating + 4 1 Reviews
newegg
11%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 5 Reviews
newegg
56%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
cj4
Order Date : 7/12/2014

Rating + 1 64GB Samsung SDXC Card - Counterfeit

Sold me a counterfeit 64GB Samsung SDXC Pro card. Samsung video tech support (pretty cool) looked at my product and said the coloring and packaging was way off and was not an official Samsung SD card product.

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N/A
Order Date : 10/25/2014

Rating + 5 Thanks

Thanks

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N/A
Order Date : 9/3/2014

Rating + 1 Slow Delivery and Unresponsive Customer Support

Placed an order on September 3; provided tracking number indicates that the only thing they have done since then (as of September 9) is make a shipping label. No estimated delivery date provided, and the phone number provided for contacting the company went straight to voicemail when I called during regular business hours for clarification. I will not be ordering from CELLMEM again.
Seller Response:Dear Buyer,

We've shipped your order on 9/5 and according to the tracking #, your item was delivered at 9/10 within 3 working days.

Thank you for your patience and understanding in advance. Please feel free to contact us if you have any further questions.

If possible, please update your feedback as well.

Sincerely

Cellmem Customer Service


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JC
Order Date : 8/6/2014

Rating + 5 Quick Delivery

Thanks for fast shipment.
It's amazing to get the order on the next day.

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Belgarr
Order Date : 7/27/2014

Rating + 1 Real Tracking Numbers??

It's been 5 days since the tracking number was posted on my invoice... Still no tracking information available??? Is it a legit tracking number or is it just a random number generated? :(
Seller Response:Your order was shipped via USPS on 2014-07-28 to you within 1 day.

The latest traking record is:
Mail piece was scanned in ZIP code 30320 on Aug 1

It's almost arrived.


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Jessie
Order Date : 7/29/2014

Rating + 5 Fast Delivery

Thanks for fast shipment.
It's amazing to get the order within 1 day.

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rooter
Order Date : 7/23/2014

Rating + 1 Slower

No info on shipping and very slow...
Seller Response:Tracking Number: 9400110200883286067997

Your item was undeliverable as addressed at 11:17 am on July 28, 2014 in DALLAS, TX 75235. It is being returned if appropriate information is available.

Please check with your local post office with the delivery number.
Sometimes mails may be held there.


0 out of 1 people found this review helpful. Did you? Yes No

wshadow
Order Date : 7/24/2014

Rating + 1 so slow ship out.

slow slow ship out. they take the time 4 biz days to ship out.

i will never buy again.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy
    CELLMEM offers only genuine quality merchandise.
    If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise.
    An RMA number must be requested via following below return instruction within 30 days of the delivery date.
    As your request, we will issue you a credit back to your account, or replacement the merchandise.
    Returned or exchanged merchandise must in its exact original condition, including all packaging, accessories and manuals.
    Shipping and handling fees are the costs of us sending the product to you and will not be refunded unless the item is defective.
    In the event an item is sold with "free shipping", we will refund the amount of sale.
    Units that are found to be physically damaged due to abusive usage or mishandling by buyer or missing components will be returned to the buyer at the buyers expense.
    Please allow up to 7 business days after we receive the package for your return/exchange/refund to be processed.
    We strongly recommend you to contact the manufacture customer support before the defective item return process.
    For warranty issues, please check the manufacture website for details.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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