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Seller#: 0UHOPTYV7NF27X434

CISINKS Seller Profile 626-575-0860 Email This SellerEmail This Seller  See all products from CISINKS See all products from CISINKS

We offer reliable and high-quality printing solutions for all your printing needs!

Our products are designed to help you continue printing at a fraction of the cost. You can save up to 90% purchasing our products over OEM products and still receive the features you love! We manufacture our products with your printing needs in mind and hold ourselves to the highest standards − both in the quality of our products and in our support to you. Your satisfaction is our top priority!

To learn more about we offer, feel free to contact us. We have a full time friendly support staff available to answer all your specific questions.

The CISinks staff welcomes you to browse our store!

Happy shopping!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (281 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 175 Reviews
newegg
62%
Good Rating + 4 51 Reviews
newegg
18%
Average Rating + 3 11 Reviews
newegg
4%
Poor Rating + 2 10 Reviews
newegg
4%
Very Poor Rating + 1 34 Reviews
newegg
12%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 4/27/2016

Rating + 5 Great Company

What GREAT service!!! My cartridges arrived very quickly. One cartridge had a little problem, but they sent out a replacement that arrived in just a couple days. The ink prints beautifully and their customer service is wonderful. I will be ordering more from them. They are my new go to guys for wide format inks!

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Anonymous
Order Date : 11/7/2015

Rating + 1 Unheard of excuses!!!!

Upon attempting to use one of their "compatible" ink cartridges I ran into two major issues. 1 - The items were leaking within the packaging 2- The item would not work in my printer. The cartridges were the wrong size and did not snap into place. I tried other cartridges from CISINKS however they did not fit either. I also ended up with loose ink all over my hands. I requested a refund, and when they sent their delayed response, they asked me NOT to send them any information from my REGISTERED email address with NEWEGG. Instead, they asked that i send an email from another email address.... It appears they are more interested in clever ways of dismissing my claim than honoring my 10 years + with NEWEGG. Who would ask for you to not send from a recognized email address that newegg has on record??? Still no refund... ordering from an alternate seller.

1 out of 1 people found this review helpful. Did you? Yes No

Metalsmith
Order Date : 10/8/2015

Rating + 3 221 or 225 = or ≠

sent toner labled TN-225 instead of the TN-221 ordered… with no explanation. if the 225's are the same as the221's, why aren't they labeled correctly? Makes me wonder if I got what I ordered.

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jr
Order Date : 9/24/2015

Rating + 1 Cisinks printer drum

They never shipped the first one ordered and took forever to respond to repeated requests to track or replace lost one. Not impressed at all.

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Hitmouse
Order Date : 9/1/2015

Rating + 1 Defective

They ship product that is missing and/or defective. I don't think they test their products. Had to contact them 3 times this year about their failures.

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N/A
Order Date : 2/2/2015

Rating + 1 NO GOOD

BAD PRODUCT DID NOT WORK
GOT REFUND, WASTED TIME

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Verinder
Order Date : 1/18/2015

Rating + 5 HP CM1312nfi Black Cartridge 125A

Excellent service. Very quick ship

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Steve
Order Date : 10/28/2014

Rating + 1 Doesn't stand behind their product

I bought a variety pack of CISINKS ink with 3 colors, 1 small black, and 1 large black cartridge for our Canon MG5420 printer. The ink generally seems to work fine, but one of the cartridges wouldn't light up (the LED on the cartridge that indicates the printer has recognized it). Couldn't print with that cartridge because the printer couldn't identify that it was there. I contacted CISINKS and it wasn't too long before they replied via email explaining how the problem probably was just a bad circuit board on that ink cartridge and they asked me if I'd be OK with them sending me a new circuit board and me swapping it out on my bad cartridge. I told them that would be great and they should send it right away. That was the last I ever heard from them, and that was a MONTH ago. No circuit board arrived, and even after I emailed two more times to follow up with them, NO REPLY and NO CIRCUIT BOARD. Based on my experience I would have to say you should avoid this seller.

2 out of 2 people found this review helpful. Did you? Yes No

Mike
Order Date : 10/12/2014

Rating + 1 horrible response

I was accidentally shipped the wrong size filament 1.75mm instead of 3.0mm. When I contacted new egg about it they said contact CISINKS. So I did trying to get a simple exchange for the product I ordered. It has now been 5 days since and I have had no reply. I feel like I am getting the run around here.

1 out of 1 people found this review helpful. Did you? Yes No

Spector007
Order Date : 2/10/2014

Rating + 5 Amazing cutomer service

Great customer service thru email and on the phone, solid product printing with it and looks as good as the original HP ink cartridges that i was using.
I can tell you this thing is awesome Continuous Ink Supply System will save you a lot of money, this is totally worth it.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

    15% restocking fee will be deducted from all returns. Shipping fee is not refundable. Buyers are responsible for any damage or loss caused by installing or using our products improperly. The Buyer will be resposible for shipping to ship any return items back at their expense. Ink bottles cannot be refunded or exchanged once they are opened.

    All returns must have the original packaging.If item is returned without the original packaging, it will be refused and sent back to the original shipping address.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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