CPO Outlets Seller Profile
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Review Summary
(92
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69 Reviews |
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| Good |
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14 Reviews |
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| Average |
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4 Reviews |
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| Poor |
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1 Reviews |
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| Very Poor |
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4 Reviews |
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| Reviewer | Seller Review |
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5/19/2013 5:02:50 PM
Electric String Trimmer / Edger was shipped with NO packing!!! All contents were completely loose inside of box. One part was jammed into another part and I had to unscrew the top handle casing to get the shaft to slide down. Batteries and charger were not secure in the box and I'm sure bounced around during shipping. FedEx is rough on its customer's shipments, but wouldn't have mattered if box had been properly packed so no parts moved.
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5/6/2013 9:00:35 AM
no complaints, exactly what I ordered, great price and shipping
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4/24/2013 10:13:38 AM
too heavy for polish and sanding your auto.. tool quality are great but not for small task.
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3/8/2013 9:43:46 PM
After receiving the Item and noting the defects they sent me a replacement that was as I requested and more than up to par.
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2/20/2013 6:27:39 PM
pleased with the short time the item arrived and tracking was excellent.the product was as described and easy to use and store.pleased with translation.
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2/11/2013 5:34:03 AM
A great generator but poor warranty! Used only once and went to charge the battery for a upcoming snow storm but the battery would not charge, Called CPO & was told to contact Generac (generator maker) and Generac says to contact the battery maker! So both CPO & Generac just passes the buck onto others but not cover the warranty as stated. We do not recommend Generac products for the lack of covering warranty of a simple battery.
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1/28/2013 7:56:35 AM
Product was as described and delivered fast, but the production date in the item was old (>1.5 yrs) causing some extra steps to register it for the manufacturer warranty (proof of purchase required based on old date).
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12/16/2012 10:25:48 AM
Fast shipping and looks like good product.
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10/7/2012 2:24:14 PM
from the first day I received this article will send an email asking if I had sent a product return or open box, gave me no answer. then use it for 30min and this short is no longer anything that is good for nothing
my reference is zero, zero not recommend anyone
0 out of 1 people found this review helpful.
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10/1/2012 3:23:32 AM
Delivery was relatively quick... product is as described.. but returning process is a bit complicated and they do not provide return shipping slip. This was a fairly large product so will be expensive to ship. Now will probably be stuck with it, even though it does not satisfy my needs.
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
- Returning or Exchanging Items
CPO wants you to be happy with your purchase, that’s why we offer a 100% satisfaction guarantee allowing you to return or exchange new items within 30 days of purchase and reconditioned items within 60 days of purchase.
Related Questions:
Only part of the tool needs to be replaced, do I need to send the entire item back?
Yes, to process your return properly, we need to have the complete item returned. For example, if your cordless drill driver’s battery is not charging we’ll need the drill driver, charger, battery, and case returned.
My tool arrived with a missing part, can you get that for me?
Often times the answer is yes. Please call our Customer Care team at 1-866-308-4276 and verify if the part can be ordered and sent directly to you.
How are refunds issued?
Refunds are issued via the method of original payment excluding wire transfers. Returns are processed within 48 hours of receipt in our building.
I paid for additional materials and installation costs for the item I purchased from CPO, will that money be refunded?
Unfortunately, we cannot reimburse customers for any costs associated with installations, additional materials, etc., when an item is returned or exchanged.
Important Information about Engine Powered Equipment (Gas and Oil):
Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. Once a product has been gassed or oiled, it needs to be taken to an authorized service center for any repair or technical assistance which many be covered under warranty. Gassed and oiled product cannot be returned to CPO for exchange, credit, or refund.
CPO is unable to arrange transportation of gassed or oiled items to or from an authorized service center. We are also unable to arrange for a technician to come to your location for service.
Cost associated with transportation to a service center, or repair work outside of what’s covered under warranty, is at the sole expense of the customer and will not be reimbursed by CPO.
Packaging -
Please retain all packaging materials until you are confident your item is in good working order. Should you need to return an item to CPO, all packaging materials including wood crates and large boxes must be included. If you have uncrated an item, you will be responsible for rebuilding that crate which might include the need to purchase and fasten new wood supports at your own expense.
Damaged Products -
Please inspect your delivery prior to signing the receipt from the carrier. Notes regarding possible damage should be written on the bill of lading prior to signing for any merchandise. If you sign for delivery without noting possible damage on the bill of lading, you will be responsible for filing a freight claim with the carrier and arranging for any repair or return of the damaged goods.
Suspect Damage -
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is easily handled.
If after inspection you do find actual damage, please contact CPO immediately by phone so we can assist with repairing or replacing your damaged item. Please note that engine powered equipment that has been gassed or oiled must be taken to a service center for assistance (additional information listed above).
Obvious Damage -
If you notice obvious damage, please do not sign for the delivery and follow these steps:
Refuse Delivery - do not sign for the delivery
Call Us Immediately - freight claims are time sensitive and must be completed immediately
Do Not Email - It is important that you call and speak with our Customer Care team; email should not be used to communicate a package that has been refused
- Easy Returns or Exchanges with CPO
To return an item, just follow these easy steps:
Step #1: Call our Customer Care team at 1-866-577-3012 to request an Return Merchandise Authorization (RMA)
Step #2: Place a copy of your packing slip in the box and write your RMA number on the invoice.
Step #3: Insure the package for your protection and return to:
CPO Returns
900 Raco Drive
Suite B,
Lawrenceville, GA 30046.
