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CPO Outlets Seller Profile 877-728-9276 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from CPO Outlets See all products from CPO Outlets

Established in 2004, CPO Commerce is America’s leading online tool retailer, operating 35 brand outlet stores including CPO Bosch, CPO Milwaukee, CPO DeWalt and CPO Makita (to see a complete list of CPO’s brand outlets, go to CPO’s brand outlet stores are known for their full selection of new tools and accessories, as well as the country’s largest selection of factory reconditioned tools. CPO Commerce also operates 4 specialty stores,,, and

CPO has shipped over 1 million orders to professional contractors, woodworkers, and handy homeowners who appreciate CPO’s commitment to its customers. BizRate recognized CPO in its Circle of Excellence, acknowledging that CPO goes above and beyond the norm to provide exceptional service to its customers. For six years in a row CPO Commerce has been recognized by Inc. magazine as one of the fastest growing private companies in America.

CPO customers return again and again for:

1. Widest selection of products from trusted brands
2. Big savings on factory reconditioned and clearance items (with full warranties)
3. FAST SHIPPING! Most orders ship within 1 business day!
4. Unrivaled customer service - Available 7 Days a Week
5. Hassle free shopping experience

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (507 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 371 Reviews
Good Rating + 4 77 Reviews
Average Rating + 3 18 Reviews
Poor Rating + 2 8 Reviews
Very Poor Rating + 1 33 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/16/2015

Rating + 5 Super fast shipping.

Look like brand new. Super fast shipping.

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jorge delgado
Order Date : 10/25/2015

Rating + 1 DeWalt DCK280C2R 20V MAX inalámbrico de iones de litio de 1/2 pulg. Conductor Taladro Compacto e Impacto Kit Combo controlador

el taladro de impacto y una bacteria no funsionan

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Order Date : 10/25/2015

Rating + 5 Good seller

CPO Outlets was a very good seller, and got the product to my location promptly and in good condition.

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Order Date : 10/7/2015

Rating + 5 Refurb DeWalt Drills

Bought an impact drill and compact drill plus two batteries, a charger, and a bag refurb from them. Shipped next day and took two business days to get here, and they work like new. Couldn't be happier!

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Order Date : 7/19/2015

Rating + 1 Still haven't received my refund

Returned defective item in August. Just received notification that the RMA has been cancelled and I have yet to receive my refund. Will definitely never purchase from CPO Outlets again. After this experience, will probably never use the Newegg marketplace again either. Disappointed that Newegg would allow such a business to even be in the Newegg marketplace.

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Order Date : 8/24/2015

Rating + 2 Don't get this refurbished

Bought this combo refurbished. The drill works great, but the battery is stuck on the impact wrench. Did the rma and haven't received a response in 2 weeks. Gave it 2 stars cause at least the drill was fine.

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Order Date : 8/23/2015

Rating + 1 Poor customer service

Charged my card but never shipped the item. Spoke with someone named "Banshee" 3 weeks ago and got a vague promise -- still waiting for a credit to show up. Followed up with another call a week ago and got someone who seemed more responsive but still no credit. Newegg should drop CPO from the market place -- it gives you a bad name!

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Order Date : 7/26/2015

Rating + 1

Unable to use. Battery will not engage.

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Order Date : 7/21/2015

Rating + 5 A++ Seller

Friendly and responsive. Immediately recognized and corrected a mistake in its listing. Thank you CPO! The product was refurbished but works and looks brand new.

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Order Date : 7/5/2014

Rating + 5 Good seller

The product (refurbished weed eater) arrived quickly, in good condition and works just like new! Haven't had a single issue with it.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    No Hassle Return Policy
    At CPO, our number one goal is for you to be happy with your purchase, that’s why we offer a no-hassle, satisfaction guarantee for the products we sell. Regardless of why your purchase didn’t work out, we have a solution that covers you for the first thirty days on new items and sixty days on reconditioned items.
    Change Your Mind?
    Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
    Step #2: Pack your item for return to our distribution center.
    Step #3: Insure the package for your protection and return to:
    CPO Returns
    900 Raco DR
    Lawrenceville, GA 30046

    Exchange for a Different Item?
    Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
    Step #2: Pack your item for return to our distribution center.
    Step #3: Insure the package for your protection and return to:
    CPO Returns
    900 Raco DR
    Lawrenceville, GA 30046
    Step #4: Place a new order with our Customer Care team and we’ll have your new item shipped.

    Do You Believe Your Item is Defective?
    Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
    Step #2: Pack your item for return to our distribution center.
    Step #3: We’ll send you a pre-paid shipping label to return your item.
    Step #4: Hand your package to any UPS driver or take your package to a UPS store for free delivery back to our location.

    Is Your Item Missing Parts?
    Often times, we can send a replacement part for a missing or defective item. If you have a part that is missing or defective, please call us at 866-577-3014 and we’ll verify if a part can be ordered and sent directly to you.
    The brands listed on the following link have requested that you contact them directly so that they may ask specific questions to ensure they are sending the correct part. We apologize for not being able to contact the manufacturer on your behalf to obtain replacement parts for these brands. For a list of all manufacturer phone numbers go here:,default,pg.html

    To view the full return policy, please visit this page:,default,pg.html
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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