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Seller#: 0UHOPTYVU6LNWH63B

CPO Outlets Seller Profile 888-551-1778 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from CPO Outlets See all products from CPO Outlets

Established in 2004, CPO Commerce is America’s leading online tool retailer, operating 35 brand outlet stores including CPO Bosch, CPO Milwaukee, CPO DeWalt and CPO Makita (to see a complete list of CPO’s brand outlets, go to CPOoutlets.com.) CPO’s brand outlet stores are known for their full selection of new tools and accessories, as well as the country’s largest selection of factory reconditioned tools. CPO Commerce also operates 4 specialty stores, Reconditionedtools.com, Tylertool.com, CPOoutdoor.com and CPOpressurewashers.com.

CPO has shipped over 1 million orders to professional contractors, woodworkers, and handy homeowners who appreciate CPO’s commitment to its customers. BizRate recognized CPO in its Circle of Excellence, acknowledging that CPO goes above and beyond the norm to provide exceptional service to its customers. For six years in a row CPO Commerce has been recognized by Inc. magazine as one of the fastest growing private companies in America.

CPO customers return again and again for:

1. Widest selection of products from trusted brands
2. Big savings on factory reconditioned and clearance items (with full warranties)
3. FAST SHIPPING! Most orders ship within 1 business day!
4. Unrivaled customer service - Available 7 Days a Week
5. Hassle free shopping experience

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (141 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 96 Reviews
newegg
68%
Good Rating + 4 23 Reviews
newegg
16%
Average Rating + 3 8 Reviews
newegg
6%
Poor Rating + 2 1 Reviews
newegg
1%
Very Poor Rating + 1 13 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
not Mr happy
Order Date : 6/17/2014

Rating + 1 customer service sucks

Bought the item, a pressure washer on line at New Egg. shipping was good but a few weeks later same exact item went back on sale on New Egg for $19 less called new egg and they referred me to the seller C P O who wouldn't do a thing about it saying send it back and they will give me a full refund for the item instead of a credit for the difference. thought that was very lousy customer service and I'll never do business with this vender again

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/16/2014

Rating + 1 If you buy from this seller, make sure best test product and buy insurance

to avoid problem, never buy from this seller. they sell DOA products and have shorter return period. I bought "Black & Decker NST1024R 24V Cordless 13" Straight Shaft Electric String Trimmer / Edger" from them for cheap price as backup. After 2 months, first try it, and found it does not work, when I contact the seller, I was told they can do nothing.

Did you find this review helpful? Yes No

Pravin
Order Date : 7/2/2014

Rating + 5 Good Service

Bought Power washer. Arrived on time. It was refurbished item. All parts were present and worked well.

Did you find this review helpful? Yes No

N/A
Order Date : 6/4/2014

Rating + 1 Missing Parts

I purchased the Dewalt Refurb tool kit. It is missing the flashlight. I emailed the seller through newegg, and no reply!

Did you find this review helpful? Yes No

tyro_2004_2004
Order Date : 5/7/2014

Rating + 5 Trusted Seller!!

Great Product!! Fast Shipping! Trusted Seller!!! I will be looking for this seller on Newegg and outside Newegg!

0 out of 1 people found this review helpful. Did you? Yes No

tyro_2004_2004
Order Date : 5/7/2014

Rating + 5 Trusted Seller!!!

Fast Shipping! Great Product! A Very Trusted Seller! I will be looking for this seller on Newegg!!

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/16/2014

Rating + 3 Limited capability

Bought and used this trimmer and would only recommend it's use for people with a very small yard. The tool has a run time of 20min max without using the turbo option. The recharge of the unit takes 9hrs. Anything more than grass takes a couple passes to cut through and the trimmer line that came with the tool was used up in 3 uses.

As my unit was refurbished I checked to see what it's run times were and found that this is normal and I have received this product nearly defect free. Just some slight blemishes on the high usage spots.

For a small yard this would be a handy tool but being that the run times are short you would be hard pressed to get what you need done in that amount of time for anything other than a very small yard.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/3/2014

Rating + 5 Thumbs up

Seller was top notch. Package arrived in perfect condition.

0 out of 2 people found this review helpful. Did you? Yes No

Bowtie3
Order Date : 3/8/2014

Rating + 5 CPO the Best

As always CPO did a great job of packing and shipping my purchase in a timely matter.

0 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 2/1/2014

Rating + 1

I didn't get the product I ordered, and I could not get any help from new egg customer care, so I would not recommend buying from them.the item I added to my cart changed to a different item that I did not want.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    No Hassle Return Policy
    At CPO, our number one goal is for you to be happy with your purchase, that’s why we offer a no-hassle, satisfaction guarantee for the products we sell. Regardless of why your purchase didn’t work out, we have a solution that covers you for the first thirty days on new items and sixty days on reconditioned items.
    Change Your Mind?
    Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
    Step #2: Pack your item for return to our distribution center.
    Step #3: Insure the package for your protection and return to:
    CPO Returns
    900 Raco DR
    Lawrenceville, GA 30046

    Exchange for a Different Item?
    Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
    Step #2: Pack your item for return to our distribution center.
    Step #3: Insure the package for your protection and return to:
    CPO Returns
    900 Raco DR
    Lawrenceville, GA 30046
    Step #4: Place a new order with our Customer Care team and we’ll have your new item shipped.

    Do You Believe Your Item is Defective?
    Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
    Step #2: Pack your item for return to our distribution center.
    Step #3: We’ll send you a pre-paid shipping label to return your item.
    Step #4: Hand your package to any UPS driver or take your package to a UPS store for free delivery back to our location.

    Is Your Item Missing Parts?
    Often times, we can send a replacement part for a missing or defective item. If you have a part that is missing or defective, please call us at 866-577-3014 and we’ll verify if a part can be ordered and sent directly to you.
    The brands listed on the following link have requested that you contact them directly so that they may ask specific questions to ensure they are sending the correct part. We apologize for not being able to contact the manufacturer on your behalf to obtain replacement parts for these brands. For a list of all manufacturer phone numbers go here: http://www.cpooutlets.com/manufacture-phonenumbers/manufacture-phonenumbers,default,pg.html


    To view the full return policy, please visit this page: http://www.cpooutlets.com/outlets-return-policy/outlets-return-policy,default,pg.html
RMA instructions
    Change Your Mind?
    Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
    Step #2: Pack your item for return to our distribution center.
    Step #3: Insure the package for your protection and return to:
    CPO Returns
    900 Raco DR
    Lawrenceville, GA 30046

    Exchange for a Different Item?
    Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
    Step #2: Pack your item for return to our distribution center.
    Step #3: Insure the package for your protection and return to:
    CPO Returns
    900 Raco DR
    Lawrenceville, GA 30046
    Step #4: Place a new order with our Customer Care team and we’ll have your new item shipped.
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