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Seller#: 0UH8ISD1ALHZN4E95

Caraudio Closeout Seller Profile 818-405-0030 Email This SellerEmail This Seller  See all products from Caraudio Closeout See all products from Caraudio Closeout

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Caraudio Closeout is a leading online retailer of Consumer Electronics. We are dedicated to provide the high quality products... most competitive pricing backed by the highest level of pre/post sales customer service to all our customers... Just read some of the reviews left by a fraction of our satisfied customers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (141 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 108 Reviews
newegg
76%
Good Rating + 4 25 Reviews
newegg
18%
Average Rating + 3 5 Reviews
newegg
4%
Poor Rating + 2 3 Reviews
newegg
2%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
StephenM
Order Date : 6/17/2014

Rating + 2 Question What is Advertised

The original add posted on the Market Place was for two JVC digital media receivers at what appeared to be a competitive closeout price for two units. I placed an order, but only one receiver arrived. I contacted Newegg and explained what had occurred to a pleasant lady on the phone. She called back later and explained that the add was a mistake, and the so-called closeout price should have been for only one receiver. But, since the add did specify a pair of receivers, a second receiver was being shipped ASAP. I pointed out to the Newegg rep that the advertised price was $1 higher than the MSRP, and in no way was a good deal for only one receiver. I did receive the second receiver promptly, and am quite satisfied with the product. My advice - question everything.

1 out of 1 people found this review helpful. Did you? Yes No

Jon
Order Date : 5/17/2014

Rating + 2 1/2 is half-bad

Only one of the products purchased was as described. The other product, GRT104-4 came out instead as GRT04-20, which are cheaper 4ga ring terminals. I expected to receive GRT104-4 and GRT02-20 and instead received GRT04-20 and GRT02-20.

0 out of 1 people found this review helpful. Did you? Yes No

Zak
Order Date : 4/29/2014

Rating + 5 Good customer service!

These guys go the extra mile to make sure things happen smoothly for their customers. I wont get into details about why I had to deal with their customer service but they pretty much made my experience a hassle free one (slight inconvenience originally).

Quick to action and rectify the issue and even called me twice for various reasons regarding my purchase.

Top notch and would buy from them again!

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N/A
Order Date : 3/22/2014

Rating + 5 All good

The item came pretty quickly and everything is as described so far.

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N/A
Order Date : 10/18/2013

Rating + 5

Item arrived in good condition and was appropriately packaged. Shipping was quick and easy.

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N/A
Order Date : 1/8/2014

Rating + 5 Fast Shipping

Great Job, thanks for the fast shipping!

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N/A
Order Date : 12/5/2013

Rating + 5

Item as described, arrived in good shape, fast shipment Thank You

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_logan_
Order Date : 9/9/2013

Rating + 5 All is Good

Product was received in a timely manner. No problems.

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Nevr Again
Order Date : 5/28/2013

Rating + 3 Don't RMA

Ridiculous 15% restocking fee AND refund of shipping charges fee. No sense in purchasing from theses guys, when there are competitors on the marketplace who have much more lenient RMA policies. On top of that, the original speakers I ordered were not in stock, delaying my order by a few days

1 out of 1 people found this review helpful. Did you? Yes No

MiDi
Order Date : 4/19/2013

Rating + 5 I will Buy from this seller again

Good product & Excellent commucation. If they have an item I need then I will do biz with them again. I am a Happy Customer.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Customer may return any NEW, UNOPENED items purchased from CACO within 30 days from day of purchase. Items must be returned in their original unopened Condition and product packaging. Shipping charges incurred by CACO and a 15% restocking fee will be applied to your return of unopened original condition item.
    *If the item is missing or has signs of tampering with the UPC, serial number or the embedded RFID chip no refund will be issued.
    *There is absolutely NO refund for car audio products that have been installed.
    *Shipping charges are not refundable.
    *Return shipping charge will be applied for refused packages.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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