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Seller#: 0UH8ISD1ZJL2WGA0F

Cardzilla Seller Profile 562-602-0888 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Cardzilla See all products from Cardzilla

Monday - Friday (9:15 AM - 1:00 PM & 2:00 PM - 6:00 PM PST)

Here at Cardzilla, we are absolutely dedicated to delivering you the highest quality of anime, manga, cartoon, and movie related products, from figurines to posters, to dolls to backpacks, and whatever else you can imagine! Take a look through our items and we're certain that there will be something that will catch your eye and tickle your fancy!

Note: All orders with with a purchase price of over $100 will be shipped with DIRECT SIGNATURE CONFIRMATION. If that is a problem please contact us and we can adjust it for you!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (208 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 173 Reviews
Good Rating + 4 20 Reviews
Average Rating + 3 4 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 9 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 2/25/2015

Rating + 1 Seller sucks

I ordered a product, then the order was cancelled without explanation.

Did you find this review helpful? Yes No

Order Date : 11/18/2014

Rating + 5 Exactly as expected

Good shipping time, and item exactly as described.

Did you find this review helpful? Yes No

Order Date : 5/31/2014

Rating + 5 Top drawer customer service

replaced a defective device. Quick delivery. Good price.

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Nick L
Order Date : 5/14/2014

Rating + 5 Awesome seller

Order received within a couple of days at a solid price with no issues. Couldn't ask for better.

Did you find this review helpful? Yes No

Order Date : 5/18/2014

Rating + 1 Missing Items from order.

Seller did not send an item I ordered and did not contact me.
Seller Response:Hello there,

You should have received an email stating that the one of the items was being removed due to it being out of stock and that you were being refunded for the item.

Have a nice day!

Did you find this review helpful? Yes No

Order Date : 4/30/2014

Rating + 1 2 weeks item has yet to arrive

Ordered May 2nd. Contact them on the 9th cause no shipment. They said they will send another out. 5 days later (May 14th). Yet to get order, It's probably just my bad luck but if I known I would of bought it locally.

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Order Date : 5/6/2014

Rating + 5 Fantastic!

Very smooth transaction. Ship the item promptly and it arrive it great condition.

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Order Date : 3/16/2014

Rating + 5 Great service

customer service is great and treated me well with my order

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Order Date : 2/25/2014

Rating + 5 Awesome seller.

I bought the wrong item because they had the wrong item pictured. They took care of me and I would definitely buy anything else from them. They are amazing and courteous.

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Order Date : 12/17/2013

Rating + 5 Just what I needed!

Shipped earlier than I expected and in the original box! Hooray! My friend will love these for her terrarium she's making. :)

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    We must be notified of any return within 7 days with the product still in MINT FACTORY SEALED CONDITION and the receipt. We do not accept any returns when the product has been damaged by customers. If the returned product is opened and/or cannot be resold, we reserve the right to deduct up to 50% from the refund. Please pack the returns carefully! If the product factory seal is broken, we cannot accept the return.

    If the return is due to our mistake (i.e. wrong merchandise sent by accident), we will take responsibility for all shipping costs related to the return. When shipping back incorrect merchandise to us, please use USPS First Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact us so we can arrange a shipping method. Your credit card will be refunded for the shipping. Please fill out the back of the sheet attached to your invoice.

    If the return is not due to our mistake, you will have to take full responsibility of all shipping costs and a 10% re-stocking fee will be deducted from your refund.

    If a package is returned to us marked "Refused" or "Undeliverable," it is subject to a 20% re-stocking fee. If a package is lost or misdirected due to an incorrectly inputted address, we will not take responsibilty. Please make sure you have the correct address.

    Refunds are usually issued within 7 business days of us receiving the product back. During the holiday season, please allow us up to two weeks for credit to be issued.

    Please do not forget to include your order number with any return!

    Thank you for buying from Cardzilla~! We look forward to any and all future business with you!
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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