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Seller#: 0UH8ISD1RZ5WJJ5D3

Cell Lounge Seller Profile 718-534-2214 Email This SellerEmail This Seller  See all products from Cell Lounge See all products from Cell Lounge

Cell Lounge Inc.
"High service, Low prices”

Cell Lounge was incorporated in the state of New York and is conveniently located in Brooklyn, New York. Merchandise is neatly displayed for an easy and pleasurable shopping experience. Our courteous staff is eager to assist you in the Cell-phone, electronics, accessories and related fields. You can always visit our web-site www.CellLounge.com where updates are conducted on regular basis with new additions constantly. Pictures, specs, and pricing are posted for buyer's conveniences.

Is a consumer oriented organization which explains the motto of:

"High service, Low prices”

We have successfully obtained the aforementioned motto by being educated in the extensive product lines, accommodating customer interests, competitive pricing, and a hi-tech post-sale service department. With pursuing it all in real terms, it is understood why Cell Lounge is a major vendor for consumers, corporations and cell phone distributors.

Priced to compete, discounts available are passed to customers for that extra savings. Providing the lowest possible prices has made Cell Lounge as one of the most highly recognized deep discounters in this direct channel. At "Cell Lounge" you always save.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (380 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 191 Reviews
newegg
50%
Good Rating + 4 49 Reviews
newegg
13%
Average Rating + 3 21 Reviews
newegg
6%
Poor Rating + 2 13 Reviews
newegg
3%
Very Poor Rating + 1 106 Reviews
newegg
28%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
JC
Order Date : 6/17/2014

Rating + 1 Incorrect quantity; never corrected

I ordered one dozen pens (Sanford 1802226 Sharpie Pen Stylo Fine 12-Pkg) and was charged for 12 pens. I received 1 pen and went back and forth trying to get it corrected and never did. So I paid $32.12 for 1 pen.

Did you find this review helpful? Yes No

Dave
Order Date : 2/6/2014

Rating + 1 Never Received Item

My experience seems to echo those of others who placed an order with Cell Lounge. A few days after placing my order they sent me a DHL tracking number. After a week went by the tracking number still showed invalid. I contacted Cell Lounge who said DHL probably lost it. I contacted DHL who said it was an invalid tracking number. I contacted Cell Lounge again who said they'd refund my money, but after another week and countless unanswered e-mails, I never received the package or a refund. I finally contacted NewEgg and they immediately refunded my money even though the purchase wasn't directly from them. It speaks volumes of NewEgg's customer service and I really appreciate their help. I'll definitely continue to buy from NewEgg, but will be more wary of marketplace sellers.

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jerm1027
Order Date : 1/9/2014

Rating + 1 I'm pretty sure I got scammed...

I was skeptical from ordering from a marketplace seller, and should have done some more research. I figured their rating was good, so I would get my product in a timely order. Boy, was I mistaken, and my skepticism was well placed.
I ordered a Fiios E10 DAC, and they "shipped" it. They never provided a valid tracking number, and my order hasn't arrived yet (it's been 12 days). I e-mailed them and they have not replied to my email (outside of automated response), I called them and their automated message doesn't state their office hours (I work 6 days week, so knowing office hours is crucial). The order from Newegg, from the same shopping cart and checkout as my order from Cell Lounge, arrived 4 days after checkout (over weekend).
If I had bothered digging into the reveiws, I would have seen that this is not a company worthy of business recently. And given the rather terrible Market Place Gaurantee from Newegg, it's going to be another month before I get my refund. Oh boy.

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N/A
Order Date : 12/14/2013

Rating + 1 Never reply my email

I asked them about shipping of my product, but they never answer me, just using an automatic system.

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Amex fan
Order Date : 11/30/2013

Rating + 1 Cell Lounge (seller)

Item has not shipped. They claim it's USPS, then Fedex, then DHL Global (international?). Talk about crooks! Item still hasn't shipped. Thanks to Amex, already opened a dispute! AVOID!

Did you find this review helpful? Yes No

AutumninVT
Order Date : 10/30/2013

Rating + 5 Great experience here

After reading all the negative reviews I was admittedly skeptical. That being said, my item was shipped super quick (got it in 3 business days) and arrived exactly as described. Couldn't be happier.

0 out of 1 people found this review helpful. Did you? Yes No

Garthamatic
Order Date : 10/8/2013

Rating + 2 Lackluster

Ordered a replacement cell battery. Waited two weeks with no delivery and invalid tracking info. Contacted seller and they indicated order was returned by shipper as damaged and they were back ordered for the battery. Apparently they refunded my order without contacting me. Good that I didn't get stiffed on the order, but their communication and way they handled the issue left a lot to be desired. Wouldn't do business with them again.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 9/22/2013

Rating + 1 Terrible experience!

Ordered on a Sunday night (September 22)and payed for overnight shipping. Tuesday came around and I decided to track it via fedex tracking. After puching in the tracking number assigned to my package it has no information on it even being shipped! Called newegg and was given Cell Lounge's number. I proceeded to call and guess what, didn't get an answer! I finally received my package the following Wednesday (October 2). Only took them 10 days, maybe I shouldn't be so hard on them.

1 out of 1 people found this review helpful. Did you? Yes No

lddiaz
Order Date : 7/11/2013

Rating + 1 Subpar service

Item arrived broken. Took more than 4 weeks to receive a replacement.

1 out of 1 people found this review helpful. Did you? Yes No

Jay
Order Date : 9/2/2013

Rating + 1 FRAUDULANT SELLER

Sold me a known defective item and REFUSED to take it back. Expected me to pay to ship a DOA item back to them at substantial costs! AVOID them like the plague, to may other honest retailers to deal with this HORRIBLE SERVICE!

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Cell-lounge.com is committed to your satisfaction. We offer a 30-day Money Back Guarantee.

    At Cell-lounge.com we proudly stand behind our products and by our customers with a 30-day Return policy in the rare occasion that you receive a defective or nonfunctioning phone.

    If you would like a refund instead of an exchange, simply let us know on and you will be fully refunded the purchase price including shipping costs paid for that item within 30 days from receipt of merchandise.

    We may only issue refunds to the original method of payment, no exceptions.

    -Celllounge.com

    Tel: 718-534-2214
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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