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Christopher Knight Home Collection Seller Profile 818-884-7059 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Christopher Knight Home Collection See all products from Christopher Knight Home Collection

Welcome to Christopher Knight Home! We pride ourselves on delivering beautifully styled and solidly built home furnishings directly to you! Please give us the opportunity to exceed your expectations!

Shipping Alert: We have extended our shipping duration to 10-14 days starting July 1, 2014.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (102 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 86 Reviews
Good Rating + 4 6 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 7 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 1/16/2016


Our dear friends had purchased a fire pit with a propane system. When we opened the box imagine my surprise that this fire pit did not have a propane set-up. We at first were very disappointed, However now we are ok with it So when you purchase this item make sure you know what you are getting.

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Order Date : 6/25/2015

Rating + 1 Wouldn't accept a return

I asked to return an item and they said they don't support resellers. I plan to call Newegg but haven't done it yet.

0 out of 2 people found this review helpful. Did you? Yes No

Order Date : 10/28/2014

Rating + 5 Christopher Knight Home La Jolla 3-Piece PE Wicker Chat Set

Item in perfect condition! Just what I was expecting! Shipping was super fast and I received my item in 3 days!

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Order Date : 7/31/2014

Rating + 5

I received the wrong unit from the manufacturer. But New Egg Customer Service was very responsive and immediately contacted the manufacturer and arranged to have the wrong unit picked up and the correct unit sent out to me.

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Order Date : 6/5/2014

Rating + 1 4 Weeks and No Refund

I ordered 4 chairs that arrived unimaginably damaged when you considered buying furniture online. After jumping through numerous hoops and phone numbers in order to get in contact with 1 person who could help me, I've been waiting about 4 weeks to see a refund for nearly $320 go back to my account. Nothing. This is unbelievable.

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 6/9/2014

Rating + 5 Great Customer Service

I normally don't write reviews, but after getting off the phone with them felt I had to. I received my order today and it was completely broken. After calling Newegg I was told they couldn't do anything, contact 3rd party vendor. I was expecting to be jumping through hoops for my replacement and possibility fighting to refund...instead I received great customer service and a replacement on the way tomorrow. Pleasantly surprised!

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Order Date : 1/29/2014

Rating + 5 Great seller!

Quick shipment. Great packaging.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 8/3/2013

Rating + 5 Great product - great price

Bought two units. One for a guess bedroom and my bedroom. I investigated similar storage ottomans and I could not find any in this size. I've had these units several months and so far I've had no reason to expect any problems, the construction is sturdy and I was not able to find a comparable price.

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Order Date : 8/13/2013

Rating + 3 Not quality expected.

The seller service was good. The stools were not the quality I expected.
They took the antique look too far. They are really cheaply made!

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Happy Customer
Order Date : 7/23/2013

Rating + 5 Wicker Nesting Tables

The tables were packaged extremely well. They are nice tables and I use them in my living room. Other comments have been that the tops are too flimsy to set drinks on but I don't find that with the set I have. I am very pleased with these tables.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    30 day manufacturer's warranty - we will replace/compensate for any issues within that time due to the piece itself. 30 day return window for buyer's remorse.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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