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CleverBrand Seller Profile 866-932-2899 Email This Seller See all products from CleverBrand
CleverBrand.com is a leading innovative e-commerce company dedicated to providing the best selection and value-added products direct from the manufacturer. We are devoted to providing our customers the highest quality service at factory-direct prices. The people at CleverBrand.com have over 40 years experience in manufacturing & marketing, to bring you "Clever products for clever applications". We welcome you to come and explore our web store and take advantage of our selection and innovative products.
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Standard Return Policy
If for any reason you are not satisfied with any of our products, you may return them to us in their original condition within 30 days from the date you received the shipment. However, Cleverbrand return procedures must be followed for us to refund the full transaction price, less shipping and handling (shipping & handling are not refundable).
You can pack and send your return in just a few simple steps:
1.Contact our customer service and request a return authorization code (RAC).
2.Once you have received your RAC, pack the items securely in a box and insert a copy of your packing slip. Write the Ship-to-address and the RAC on the box.
3.Drop the package off at your local post office or your preferred carrier's location.
** Special Holiday Season Extension** We are extending our return policy to 60 days for orders placed between November 23, 2015 12:00am EST and January 4, 2016 11:59pm EST. Orders returned from the 31st day to the 60th day will receive a refund for the order value, less shipping, handling and a $2.00 restocking fee.
Thank you for shopping at CleverBrand.com!
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.