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CleverEve Seller Profile 213-784-0285 Email This Seller See all products from CleverEve
Founded by high-end jewelry manufacturers and retailers, CleverEve guarantees our fashion-savvy clients the most exceptional pieces of jewelry from the most trusted sources worldwide. Just as we have succeeded in past decades to earn the trust and assure the satisfaction of our customers, our promise is to serve our on-line clients with the same integrity and efficiency.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Every piece of jewelry that leaves our shipping center has gone through an extensive quality check process. We believe that we can live up to our motto of earning your business by providing you with a seamless process of shopping for the highest quality jewelry online. In the event you are not completely satisfied with your purchase and would like a refund or an exchange, we offer a 30 day* return period from the day you receive your shipment. * From the receipt date of your package to the day you request a Return Authorization Number (RAN), the actual shipping day of the returned package must be within 3 days of the receipt of the RAN number (see instructions below for more details). If you do not receive an email with the shipping address of our returns center and your RAN number within 48 hours, please call our toll free number: 866-303-3876.
Please Follow These Instructions to Return a Package
Contact a CleverEve customer service representative to obtain a Return Authorization Number (RAN) by calling 866-303-3876. You will receive an email with the shipping address from our returns center and your RAN number within 48 hours. Please print and include this email in the return package. Write the RAN on the exterior of the packaging.
Include all original packaging materials including the original box, invoice, packaging slip and any certificates for the piece(s) of jewelry you have purchased (if applicable) in the return package.
Condition of Returned Merchandise
Jewelry pieces with evidence of damage (excluding manufacturing defects,) wear, engraving, any form of alteration or sizing by a jeweler other than CleverEve's authorized jewelers will not be accepted. Packages that have not been fully insured or properly packaged cannot be accepted.
If you would like to exchange the piece of jewelry you have purchased with another piece from our online catalog or with a new item of the same style please fill out the exchange section of the email sent to you and enclose it in the return package. *Ship your return package fully insured for the amount stated on the invoice. *If the invoice amount is less than $500 you may ship it via any carrier. Please make sure that the package is sent fully insured and obtain a tracking number or delivery confirmation. *If the invoice amount is between $500 and $25,000 ship your package via US Postal Service Registered Mail TM, insured for the total value of the invoice. Please request a return receipt for delivery confirmation. *If the invoice amount is more than $25,000 or if you wish for us to arrange a shipment via FedEx®, DHL® or UPS® (depending on location) for you for a fee depending on the value of the package, please call our toll free number: 866-303-3876.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.