Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.
Collection LED Seller Profile 909-585-8588EXT104 Email This Seller See all products from Collection LED
Monday thru Friday 10:00 AM – 6:00 PM PST / No Weekend Hours
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Standard Return Policy
Open Return Authorization number for Newegg is #RMA-Newegg-00 Please first contact LED Collections Inc., and provide report(s) of each batch of returned merchandise prior to shipping. Please return the merchandise with original boxes, packing materials and any other documentation included in original shipment within 7 business days after first reporting.
Once the returned item(s) have been received, credit will be given within 7 business days. Credit will be issued the same way the original payment was received. If the invoice is open, a credit memo will be issued and applied against the open invoice, with mutual approval.
Customer is responsible for shipping charges to ship merchandise back to the returns warehouse. Please send us the tracking number once the unit is shipped in order for us to track the shipment, as well as your subsequent credit.
LED Collections Inc., reserves the right to refuse a return if the merchandise is not received in the agreed condition.
Failure to return product within the allowed period will be deemed to be an acceptance of the product.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.