Collectors Gateway Seller Profile
484-661-1177
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Review Summary
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| Reviewer | Seller Review |
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6/2/2011 11:27:09 AM
Fast service. Courteous service: willing to help in any way. Item perfect! Will buy again.
1 out of 1 people found this review helpful.
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
- If there are any problems with your shipment, please email us within 14 days from receipt of your package at customer.service@collectorsgateway.com so that we can assist you. Please be sure to include:
Your name, customer number and order number found on packaging slip.
Product Description and issue with product and reason for wanting an RMA.
Email address and Telephone number where you can be reached during normal business hours.
THERE WILL BE A 15% RE-STOCKING FEE FOR ANY RETURNS
THAT ARE OF NO FAULT TO COLLECTORSGATEWAY
Returns are NOT accepted without a prior authorization and an "RMA Number".
We must be notified of any Return within 14 days of receipt of merchandise. The product must be in the original state you received it in and unopened.
If the item was opened and we are unable to resell the item, we reserve the right to deduct up to 30% from your refund along with the original s/h fees.
Even though we take great measures in packaging our merchandise soundly, sometimes there are mishaps. If for some reason your merchandise becomes damaged in shipping or is defective we must be notified within 48 hours of receiving the item (s). Depending upon the damage and how it was created will depend upon the refund. If we shipped you the wrong item, we also must be notified within 48 hours of receiving the item (s). We will then discuss at that time how you the customer would like to handle the situation. (i.e.: return for refund, return for correct item, etc) All items being returned must be returned using the USPS with a Delivery Confirmation Number or UPS Ground in order to track the package. If we do not receive the item back, we cannot refund your account, it's as simple as that. Refunds can take up to 7 days from the day of receipt into our warehouse. Please be sure to include a copy of your invoice in the box so the refund can be issued promptly.
Most items are all case fresh; we take great measures to protect the merchandise in shipping. A small package blemish or wrinkle is not considered a damaged product. This is just a reality of manufactures case packaging.
If the return is not due to an error of ours, you the buyer are responsible for all shipping costs as well as a 15% restocking fee.
If a package is lost or misdirected due to an address that was given to us incorrectly we will not be held responsible and no refunds will be issued. Please make sure you double check your ship to address before completing your order with CollectorsGateway.
If an order is returned/refused/unclaimed, by the customer or returned to us without a Return Authorization Number due to incorrect ship to information given, you will be charged a 15% Restocking Fee against your merchandise and no s/h will be refunded.
