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Seller#: 0UHIQWIK4XYF6C069

Computer Warehouse Seller Profile 855-670-3777 Email This SellerEmail This Seller  See all products from Computer Warehouse See all products from Computer Warehouse

Computer Warehouse strives to provide high quality computer related parts and accessories at reasonable prices. We take pride in our customer service making sure that every issue is taken care of immediately and properly.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (89 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 61 Reviews
newegg
70%
Good Rating + 4 9 Reviews
newegg
10%
Average Rating + 3 4 Reviews
newegg
4%
Poor Rating + 2 3 Reviews
newegg
3%
Very Poor Rating + 1 12 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
GREG
Order Date : 1/25/2015

Rating + 3 TOUCH-PAD NOT INCLUDED

BE-WARE THE TOUCH-PAD IS NOT INCLUDED. YOU MAY HAVE TO PEEL YOUR TOUCH-PAD OFF THE OLD PALM-REST AND RE-APPLY TO NEW PALM-REST.

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N/A
Order Date : 1/3/2015

Rating + 1 Don't buy from them

It took Computer Warehouse 9 days before they shipped the item. Then when I received the item, it wasn't the one I needed. They told me that It was my fault for ordering the wrong item. In their listing, they said it would be compatible with all HP g7 laptops but when I contacted them, they said it was only compatible with g7 1000 series laptops. When I requested a return, they told me that my order number didn't exist. I have no idea how they lost my order number in their records but they did. Very poor customer service and poor item descriptions.

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ajoltman
Order Date : 1/14/2015

Rating + 5 Wonderful service!!!

Ordered a new keyboard for my laptop and it was processed and shipped VERY FAST! Packaged well and quality of product was great!

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Need Ink
Order Date : 1/7/2015

Rating + 1 Buyer Beware

Bought some generic ink. First batch, worked fine. I am willing to take some decrease in quality for the affordability. No complaints.

However, second batch of ink didn't work AT ALL. This is where the hassle is. This seller gave me the run around - certainly not any semblance of "customer service" - in order to get my refund for a product which DIDN'T WORK.

I buy ink knowing it might not work as well as Epson. But I still expect the seller to act like a professional with regards to the product he carries. Will not buy from this store again, it's not worth the headache.

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Brent
Order Date : 11/16/2014

Rating + 1 no information available

I could not get any information/details on my purchase. As a result of that, I got the wrong thing at way too expensive a price. My email and phone inquiries were ignored. I will not buy from new egg again if they have products from other marketers and will not help the customers buying from them.

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JH
Order Date : 12/4/2014

Rating + 1 Not Compatable as advertised

Would not provide RMA or refund for non-compatible ink cartridge. Cartridge was advertised as compatible. It is not compatible and seller would not provide RMA or refund. Beware of this seller.

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Senji
Order Date : 9/25/2014

Rating + 1 Worked then Shorted

When I bought it it worked fine but after about a month it just stopped working. I used it in every outlet in my house still didn't work. My warranty is up so I just have to buy a new one. I am upset.

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N/A
Order Date : 9/26/2014

Rating + 3 Item was *not* "new"

CPU Fan & Heatsink for Dell Inspiron N5050 was listed as "new." IT WAS NOT. It was very clearly very used. OTOH, the item worked fine and the price was acceptable. But I do not appreciate items sold as new that are in fact used. Change your labeling!

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N/A
Order Date : 10/12/2014

Rating + 3 HP KEYBOARD

ALTHOUGH THIS KEYBOARD FUNCTIONS WITHOUT ISSUES, I DID NOT PAY ATTENTION TO DESIGN. IT SAYS IT IS A REPLACEMENT FOR 639396-001, THE LEFT SHIFT KEY LAYOUT IS DIFFERENT, SMALLER IN SIZE, THUS MAKING UPPERCASE SHIFT FROM LEFT HAND MORE DIFFICULT.
THE PICTURE WAS CORRECT, BUT DOES NOT HAVE THE SAME SHIFT KEY SIZE AS THE MODEL IT REPLACES.

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Matthew
Order Date : 10/9/2014

Rating + 5 exceptional service

Very smooth transaction, item shipped quickly and was received in perfect condition. Would definitely order from Computer Warehouse again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    Returns:
    All returns must obtain an RMA # and the RMA # must be written on the outside of the box. Any item returned without an RMA # will be refused.

    Returns for refund:
    Items may be returned within 30 days from the delivery date. After 30 days the item purchased may no longer be returned. We do not refund any shipping charges on returns. The buyer is also responsible for sending the item back.

    DOA Items:
    If an item is DOA please contact us immediately and we will exchange it. In the event that you receive a defective item we will cover the shipping charges. If you have any questions about this please feel free to contact us.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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