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Continental Photo Seller Profile 718-232-3910 Email This Seller See all products from Continental Photo
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Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: 15.00%
Basic Returns Information
We extend a 30 day period from date of receipt for returns and exchanges from New Egg Marketplace, less shipping, handling and any applicable restocking fees**, in accordance with the following conditions:
1. The item was neither refused at delivery, nor sent back to us as undeliverable. (See Below).
2. The item is not included in the Return Policy Exceptions that follows this list.
3. You have contacted customer service and received from them a Return Authorization approval number (RMA).
4. Merchandise must be returned in original, unused, mint condition, as shipped.
5. ALL paperwork, instructions, packaging and accessories must be intact, unaltered, or in any way marred.
6. Warranty cards and registration forms must NOT be filled out.
7. Item must NOT be over $1200.00 in price, or marked on our site as SPECIAL ORDER (See Below for terms governing these items).
8. You have NOT been informed, either in writing or by phone, that item will be SPECIALLY ORDERED for you (See Below for terms).
9. Any damage done to your package in transit must be immediately reported by the customer to the carrier (ie: UPS).
10. Customer must request that the carrier examine any damaged package to assure refund or replacement, and all such packaging must be retained by the customer until disposition is made.
11. If the item has been opened, and is no longer in its original mint condition, restocking fees may be 10% or higher. To obtain specific restocking fees applicable to your return, please contact us at Newegg@freedomsupplyny.com.
12. Please pack all returned merchandise in an outer shipping carton, so that the original product box or package is not defaced, labeled or written on in any way.
13. Your RMA# should be clearly written on the shipping label.
14. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid.
15. If the return is due to our error, please return the product via UPS Standard Shipping, and we will reimburse you the Standard Shipping expenses incurred, or we will provide you with a pre-paid Shipping Label, at your preference.
16. Nothing must be written or taped on the product packaging or gift boxes.
17. A Return Authorization approval number does not guarantee final disposition; all returns are subject to inspection.
18. **For non-defective items that went out with FREE SHIPPING, the normally calculable Shipping & Handling fees will be deducted from total to be credited back.
2. Clearly write the RMA # on the shipping lable. DO NOT write it on the box or on the product.
3. Include a copy of your invoice/order.
4. Dot not write or tape anything on the product packaging or gift boxes.
5. Please address all authorized returns, freight prepaid AND insured to:
1670 61 Street
Brooklyn, NY 11204
** A Return Authorization approval number does not guarantee final disposition; all returns are subject to inspection.