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Seller#: 0UHZRBI9HCCVXW23F

CoolGadget Seller Profile 800-3901119 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from CoolGadget See all products from CoolGadget

Our CoolGadget Store is a subsidiary of our main company XCSource.com means Cross Country Sourcing. Founded in 2003, we have served over 10 million customers via mail order. Our professional purchasing team is specialized in getting you the best products with the lowest price. We are offering more than 1000 different products focus on accessories for mobile phones, tablet and photography.

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Shipping Time Frame:
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1. Standard Shipping 5 - 15 days
* 70% of orders delivery within/on 7 days
* 95% of orders delivery within/on 10 days
* 99.99% of orders delivery within/on 14 days

2. Expedite Shipping 3 - 5 days
* 98% of orders delivery within/on 5 working days

3. 2 Days Shipping
* 99.99% of orders delivery within/on 2 working days

Note :
- Please add 1 handling day to all shipping time frame.


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Buy more than 1 item SAVE DOLLAR on shipping cost:
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Order Item Quantity...............................Standard Shipping..........Expedite Shipping..............2 Days Shipping

................................................................$3.99/Free.....................$12.99...............................$19.99

Additional Charge Per Quantity.....................$2.99/Free.....................$2.99...............................$2.99



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Standard Return Policy
•Return for refund within: 30 days
•Return for replacement within: 30 days
•Restocking Fee: 15%

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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (68 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 39 Reviews
newegg
58%
Good Rating + 4 6 Reviews
newegg
9%
Average Rating + 3 3 Reviews
newegg
4%
Poor Rating + 2 3 Reviews
newegg
4%
Very Poor Rating + 1 17 Reviews
newegg
25%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
NicktheTrustworthy
Order Date : 3/30/2014

Rating + 1 SA-902

This product never worked upon receiving it TWO, count them TWO, 2, days late after i paid the 19.99 3 day shipping. Upon contacting the company i learned that many of them typed in broken English, so communication was difficult. I asked for a full refund due to both the lateness and non working state of the item (still not fixed) and they offered me $10.00, and after trying to get any of my money back the company kept pulling excuses as to why they couldn't. They also tried to get me to take time out of my busy work schedule in college to mail the item back to them for a full refund.

I cannot tell customers enough to STAY AWAY FROM THIS PRODUCT AND ALL SADES PRODUCTS.

Did you find this review helpful? Yes No

N/A
Order Date : 3/18/2014

Rating + 5 good and cheap

It's working great so far, i've had it for about two weeks and it came in in one week from china so I think it's good.

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Arejay
Order Date : 3/25/2014

Rating + 5 Bought 2 Godox Propac PB820 Power Packs from CoolGadget

WOW!! AMAZINGLY FAST SHIPPING!! Order 2 days ago and paid for quick shipping but was amazed at the quick turn around from HONG KONG!! AWESOME SELLER will buy from again for sure!!

Did you find this review helpful? Yes No

edisoncomputers
Order Date : 2/17/2014

Rating + 5 Very Helpful, Fast Response Easy to Work With

I had a problem with an item I had purchased. Once I was able to navigate through Newegg's esoteric system to get to the RMA page, CoolGadget's response and solution to the problem was very fast, professional, and fair.

CoolGadget truly cares about the quality of their products and the satisfaction of their customers. They go above and beyond to make sure that the customer is happy.

I would highly recommend CoolGadget to anyone.

Keep up the good work!
Seller Response:Thank you heaps:D!!!!

Did you find this review helpful? Yes No

rpd
Order Date : 3/12/2014

Rating + 5 Fantastic vendor

Hong Kong to Dallas, Tx in 3 business days! Unbelievably fast delivery and order was correct and exactly as expected.
Seller Response:Thank you very much for your great support!!!

Did you find this review helpful? Yes No

lyleliberty3
Order Date : 2/28/2014

Rating + 5 Great price

Great item at a great price

Did you find this review helpful? Yes No

Mike
Order Date : 2/23/2014

Rating + 5

Never received the first package CoolGadget did a get job getting a replacement out and I received it in a very fast and timely manner. Well Done Great job

Did you find this review helpful? Yes No

Blu
Order Date : 2/15/2014

Rating + 5 BC1B

Cool Gadgets is very fast to ship and item is packaged very securely. Great seller and super fast to ship.

Did you find this review helpful? Yes No

yno
Order Date : 2/22/2014

Rating + 5

Did you find this review helpful? Yes No

N/A
Order Date : 2/15/2014

Rating + 5 great seller

Item works great. Shipping is fast!

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    CoolGadget Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a conditional credit back to your account, or resend the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Check the **Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies.

    Basic Policy:
    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. 15% handling fees will be charged from the selling price and not refundable. And all original return item will have to be packed and shipped back to our warehouse location in US at buyer cost.

    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until all part is received.

    (3) Customer is responsible for all return shipping expenses. Replacements will be shipped at our expense once all original return defected item and package has been received and inspects.

    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the remaining of the selling price after subtract 15% handling fees will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    (1) Contact our Customer Service Department and inform them that you are returning products and the reason of the return.

    (2) Please provide your name, email and invoice, either your emailed invoice or physical invoice that came with your order.

    (3) Once our Customer Service has verified your order information, you will be given an RMA number and the return address for your return. Please write this RMA number down, as it will be a reference to your return.

    (4) Please return all original item contents, all previous addresses, tracking information and labels are removed and you use the same mail carrier (USPS or UPS) as your package arrived.

    (5) All return product other than defective item will be charge 15% restocking fee. Customer is responsible for all return shipping expenses.
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