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CoolGadget Seller Profile 800-3901119 Email This Seller See Seller Store See all products from CoolGadget
Our CoolGadget Store is a subsidiary of our main company XCSource.com means Cross Country Sourcing. Founded in 2003, we have served over 10 million customers via mail order. Our professional purchasing team is specialized in getting you the best products with the lowest price in the world factory - China.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
By placing an order, you agree to the following policies:
Your return must meet the following criteria or it will be rejected and returned back to you at your cost.
All returns must include the following:
* Original Condition
* All accessories
* Manuals, warranty registration, etc.
* Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired
Check the **Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies.
(1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. 15% handling fees will be charged from the selling price and not refundable. And all original return item will have to be packed and shipped back to our warehouse location in US at buyer cost.
(2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until all part is received.
(3) Customer is responsible for all return shipping expenses. Replacements will be shipped at our expense once all original return defected item and package has been received and inspects.
(4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the remaining of the selling price after subtract 15% handling fees will be credited to the credit card used for the original purchase.
(5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
(2) Please provide your name, email and invoice, either your emailed invoice or physical invoice that came with your order.
(3) Once our Customer Service has verified your order information, you will be given an RMA number and the return address for your return. Please write this RMA number down, as it will be a reference to your return.
(4) Please return all original item contents, all previous addresses, tracking information and labels are removed and you use the same mail carrier (USPS or UPS) as your package arrived.
(5) All return product other than defective item will be charge 15% restocking fee. Customer is responsible for all return shipping expenses.