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Seller#: 0UHZRBI9HCCVXW23F

CoolGadget Seller Profile 415-689-8911 Email This SellerEmail This Seller  See all products from CoolGadget See all products from CoolGadget

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Our CoolGadget Store is a subsidiary of our main company XCSource.com means Cross Country Sourcing. Founded in 2003, we have served over 10 million customers via mail order. Our professional purchasing team is specialized in getting you the best products with the lowest price. We are offering more than 1000 different products focus on accessories for mobile phones, tablet and photography.

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Shipping Time Frame:
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1. Standard Shipping 5 - 15 days
* 70% of orders delivery within/on 7 days
* 95% of orders delivery within/on 10 days
* 99.99% of orders delivery within/on 14 days

2. Expedite Shipping 3 - 5 days
* 98% of orders delivery within/on 5 working days

3. 2 Days Shipping
* 99.99% of orders delivery within/on 2 working days

Note :
- Please add 1 handling day to all shipping time frame.


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Buy more than 1 item SAVE DOLLAR on shipping cost:
-------------------------------------------------------------

Order Item Quantity...............................Standard Shipping..........Expedite Shipping..............2 Days Shipping

................................................................$3.99/Free.....................$12.99...............................$19.99

Additional Charge Per Quantity.....................$2.99/Free.....................$2.99...............................$2.99



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Standard Return Policy
•Return for refund within: 30 days
•Return for replacement within: 30 days
•Restocking Fee: 15%

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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (288 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 140 Reviews
newegg
49%
Good Rating + 4 43 Reviews
newegg
15%
Average Rating + 3 17 Reviews
newegg
6%
Poor Rating + 2 12 Reviews
newegg
4%
Very Poor Rating + 1 76 Reviews
newegg
26%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Anonymous
Order Date : 11/10/2015

Rating + 1

Unable to rate product because I not received it yet. Was ordered almost 30 days ago. Shipping via a slow boat from China I guess.

Did you find this review helpful? Yes No

NickO
Order Date : 10/19/2015

Rating + 1 I didnt get this item

I didnt get this item.
This was the worst online shopping experience i have ever had.
NewEggs customer service has taken a complete nose dive.

Did you find this review helpful? Yes No

Hamilton USA
Order Date : 10/5/2015

Rating + 1 Never received order

The seller would not respond when contacted about the tracking for the order

Did you find this review helpful? Yes No

asw
Order Date : 9/11/2015

Rating + 1 CoolGadget delivery

It has been nearly a month since my order was placed and paid for and I still have no product or promised delivery date.

Did you find this review helpful? Yes No

Ben
Order Date : 8/17/2015

Rating + 1 Bad Experience

Never received item. Tracking number does not show any information. Not a nice experience.

Did you find this review helpful? Yes No

Anonymous
Order Date : 8/14/2015

Rating + 1 BIG RIP OFF!!!! STAY AWAY

Placed a order on Aug 2015 Still have not received order
was Issued a bogus tracking number and no communication at all.
So Far New egg has been NO help AT ALL

Did you find this review helpful? Yes No

Frustrated.
Order Date : 8/16/2015

Rating + 1 Buyer Beaware

I've order 5 items, 1 headlamp flashlight, and 4 reels of led strip lights with remote. They sent me only the headlamp, and there trying to tell me they sent all 5 items, nooooo. So check the box, a very small box only room for he headlamp. At first they try to tell me items were sent, but now after going back and forth wilt email, now there saying it wasn't sent because the items were out of stock. It's frustrating.

Did you find this review helpful? Yes No

thereverend42
Order Date : 8/16/2015

Rating + 1 cool gadgets

Ordered from them in Aug.16th, Still have not received product. Slooooooooo shipping?

Did you find this review helpful? Yes No

T
Order Date : 8/22/2015

Rating + 3 Great service, short cable

This cable was easy to find, and arrived very quickly. The mechanics of making this purchase and taking delivery were great.The cable looks fairly beefy and it works great. USB 3.1 is a nice upgrade.

However, the cable is much shorter than the 100 centemeters ( 1 meter) in the product description. I wanted a full meter for the use I have for it. It is only 69 centimeters long fully stretched out from tip of one connector to the other.

I'll keep this one and look for a longer one somewhere else.

Did you find this review helpful? Yes No

Anonymous
Order Date : 8/15/2015

Rating + 1 poor seller

door bell was shipped arrived at post office then got shipped back,no word from seller or no replacement

it would be nice to get an email from the seller

I thought I was buying direct from newegg if I thought it was another seller I would not have bought

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    CoolGadget Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a conditional credit back to your account, or resend the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Check the **Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies.

    Basic Policy:
    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. 15% handling fees will be charged from the selling price and not refundable. And all original return item will have to be packed and shipped back to our warehouse location in US at buyer cost.

    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until all part is received.

    (3) Customer is responsible for all return shipping expenses. Replacements will be shipped at our expense once all original return defected item and package has been received and inspects.

    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the remaining of the selling price after subtract 15% handling fees will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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