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Seller#: 0UHZRBI9HCCVXW23F

CoolGadget Seller Profile 800-3901119 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from CoolGadget See all products from CoolGadget

Our CoolGadget Store is a subsidiary of our main company XCSource.com means Cross Country Sourcing. Founded in 2003, we have served over 10 million customers via mail order. Our professional purchasing team is specialized in getting you the best products with the lowest price. We are offering more than 1000 different products focus on accessories for mobile phones, tablet and photography.

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Shipping Time Frame:
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1. Standard Shipping 5 - 15 days
* 70% of orders delivery within/on 7 days
* 95% of orders delivery within/on 10 days
* 99.99% of orders delivery within/on 14 days

2. Expedite Shipping 3 - 5 days
* 98% of orders delivery within/on 5 working days

3. 2 Days Shipping
* 99.99% of orders delivery within/on 2 working days

Note :
- Please add 1 handling day to all shipping time frame.


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Buy more than 1 item SAVE DOLLAR on shipping cost:
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Order Item Quantity...............................Standard Shipping..........Expedite Shipping..............2 Days Shipping

................................................................$3.99/Free.....................$12.99...............................$19.99

Additional Charge Per Quantity.....................$2.99/Free.....................$2.99...............................$2.99



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Standard Return Policy
•Return for refund within: 30 days
•Return for replacement within: 30 days
•Restocking Fee: 15%

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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (155 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 90 Reviews
newegg
57%
Good Rating + 4 21 Reviews
newegg
14%
Average Rating + 3 7 Reviews
newegg
5%
Poor Rating + 2 5 Reviews
newegg
3%
Very Poor Rating + 1 32 Reviews
newegg
21%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
JeffC
Order Date : 3/24/2015

Rating + 5 Customer service-Boss level!

I had a problem with an item on a recent purchase, not very expensive but expected to have a less than satisfied experience dealing with it. I was surprised. Not only was my problem addressed totally and to my satisfaction, it was done quickly and easily. Coolgadget's customer service = Boss Level!

Did you find this review helpful? Yes No

PRICEJOE
Order Date : 1/25/2015

Rating + 5 AS PROMISED

ITEM SHIPPED AND RECIEVED ON TIME.ITEM IS WORKING AS EXPECTED.
Seller Response:Thank you very much for choosing our item and your nice feedback,we really appreciate it!!! Wish you a pleasant day and welcome come again!!

Did you find this review helpful? Yes No

N/A
Order Date : 12/25/2014

Rating + 1 Horrible product!!!!

Do not buy this lense.turns video blood red. It is a scam

Did you find this review helpful? Yes No

Bruce I.
Order Date : 1/12/2015

Rating + 5 Good Experience

It came relatively quickly considering that it came all the way from China. CoolGadget did a good job of sending it ASAP and I appreciate that effort. I would definitely do business with them again.

Did you find this review helpful? Yes No

Marty
Order Date : 1/17/2015

Rating + 4 Good

good job

Did you find this review helpful? Yes No

N/A
Order Date : 12/26/2014

Rating + 1 Does not up-convert!!!

Description is incorrect, it does not up-convert. Tried to contact seller and Newegg, i have not received a response from either. Very disappointed!

Did you find this review helpful? Yes No

DanielsGB
Order Date : 12/8/2014

Rating + 1 Wothless Microscope

They didn't send the software, then once I got it from their website it worked.
Horrible image so I'm sending it back.

Did you find this review helpful? Yes No

LiciB
Order Date : 12/19/2014

Rating + 5 Great!

I got a bargain on a branded camera lens coffee mug. I got a high-quality mug that I'm thrilled with, and I expect it will last a long time. It's great. Seller communication was immediate and accurate. Oh! And the mug shipped quickly, too. I'm very pleased with seller and product. Thank you.

Did you find this review helpful? Yes No

OneEyeQueen
Order Date : 12/7/2014

Rating + 1 Never Received Order

Never received order, cancellation or reason for this lack of service!!!

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N/A
Order Date : 12/3/2014

Rating + 4 Good product, slow shipping

A little longer than their maximum estimated shipping time of 15 days (18 days from order). Products however are exactly as represented and work well.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    CoolGadget Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a conditional credit back to your account, or resend the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Check the **Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies.

    Basic Policy:
    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. 15% handling fees will be charged from the selling price and not refundable. And all original return item will have to be packed and shipped back to our warehouse location in US at buyer cost.

    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until all part is received.

    (3) Customer is responsible for all return shipping expenses. Replacements will be shipped at our expense once all original return defected item and package has been received and inspects.

    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the remaining of the selling price after subtract 15% handling fees will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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