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Seller#: 0UHZRBI9HCCVXW23F

CoolGadget Seller Profile 800-3901119 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from CoolGadget See all products from CoolGadget

Our CoolGadget Store is a subsidiary of our main company XCSource.com means Cross Country Sourcing. Founded in 2003, we have served over 10 million customers via mail order. Our professional purchasing team is specialized in getting you the best products with the lowest price. We are offering more than 1000 different products focus on accessories for mobile phones, tablet and photography.

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Shipping Time Frame:
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1. Standard Shipping 5 - 15 days
* 70% of orders delivery within/on 7 days
* 95% of orders delivery within/on 10 days
* 99.99% of orders delivery within/on 14 days

2. Expedite Shipping 3 - 5 days
* 98% of orders delivery within/on 5 working days

3. 2 Days Shipping
* 99.99% of orders delivery within/on 2 working days

Note :
- Please add 1 handling day to all shipping time frame.


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Buy more than 1 item SAVE DOLLAR on shipping cost:
-------------------------------------------------------------

Order Item Quantity...............................Standard Shipping..........Expedite Shipping..............2 Days Shipping

................................................................$3.99/Free.....................$12.99...............................$19.99

Additional Charge Per Quantity.....................$2.99/Free.....................$2.99...............................$2.99



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Standard Return Policy
•Return for refund within: 30 days
•Return for replacement within: 30 days
•Restocking Fee: 15%

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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (88 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 52 Reviews
newegg
59%
Good Rating + 4 8 Reviews
newegg
9%
Average Rating + 3 4 Reviews
newegg
5%
Poor Rating + 2 3 Reviews
newegg
3%
Very Poor Rating + 1 21 Reviews
newegg
24%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 10/15/2014

Rating + 4 No issues

everything was as expected... on time and inexpensive
Seller Response:Thank you very much for choosing our item and nice feedback,we really appreciate it!!! Wish you a pleasant day and welcome come again!

Did you find this review helpful? Yes No

Arpad
Order Date : 10/2/2014

Rating + 5 Fast shipping, good communication

The shipping was fast for an oversea shipment.
Unfortunately there was a confusion between the description and the product shipped, but they fixed the problem right away.
Their shipping, and communication is five star.
Seller Response:Thank you very much for choosing our item and nice feedback,we really appreciate it!!! Wish you a pleasant day and welcome come again!

Did you find this review helpful? Yes No

Pasha
Order Date : 10/8/2014

Rating + 1 Horrible seller!

The seller was selling a product that he does not have in stock. After my order, seller set the tracking number, and a week later wrote that he does not have the goods and he have nothing to send to me (what was the tracking number?). Also wrote that he would return the money quickly, if I write a good review. Otherwise, the money will return long. As a result, it took about two weeks, and the money was returned to me. All this time the product has been available online for purchase. Do not buy from this seller anything, I think he is a liar!
Seller Response:Order placed at:10/9/2014;

Out of stock email sent at:Mon, Oct 13, 2014 at 9:34 AM(Sorry for the delay,we need to confirm the information from our supplier,also the weekend:11 Oct and 12 Oct);

Your first reply at:Oct 13, 2014 at 3:55 PM,second reply at:Oct 14, 2014 at 4:08 PM;

Refund issued at:Oct 15, 2014 at 9:13 AM(Sorry for the time difference,we live in UTC+8),there was a time difference between we issued the refund and you received the refund,as the final refund issuer is the platform:Newegg.

Thank you very much for your kind understanding,we genuinely apologise for the inconvenience caused.

With best regards and attention,
CoolGadget
Customer Service


Did you find this review helpful? Yes No

Johnux
Order Date : 9/12/2014

Rating + 5 Great

Very pleased with this seller! My item arrived before my Newegg products did from a different carrier by 5 minutes! I know that's not a big time difference, but Newegg ships so quickly I'm impressed with anything near what they can do! Product was intact and as described and I'm quite happy.
Seller Response:Thank you very much for choosing our item and nice feedback,we really appreciate it!!! Wish you a pleasant day and welcome come again!

Did you find this review helpful? Yes No

Ted K
Order Date : 8/10/2014

Rating + 5 Quietly Impressive

I ordered a cable to be shipped from Asia to the U.S. The seller gave a range of business days for arrival, and the item showed up at the start of the range - they packed and shipped it very quickly. Item was as described and in good condition. I will use them again.
Seller Response:Thank you very much for choosing our item and nice feedback,we really appreciate it! Wish you a pleasant day and welcome come again! Thank you heaps!!!!!!

Did you find this review helpful? Yes No

N/A
Order Date : 8/18/2014

Rating + 3 Sony microSD card made in China NOT Taiwan

Timely delivery. Product received is what shown. Large/primary image shows "Made in Taiwan". Other, smaller, image shows "Made in China". It's made in China.
Seller Response:Thank you very much for choosing our item and the feedback,we will improve our service in the future! Wish you a pleasant day and welcome come again!

Did you find this review helpful? Yes No

N/A
Order Date : 5/7/2014

Rating + 4 Great experience.

Prompt shipping and item works great as described.
Seller Response:Thank you very much for choosing our item and the 4 eggs feedback,we will strive to get 5 eggs from you next time.

Did you find this review helpful? Yes No

RolfSirOfTheLawl
Order Date : 7/8/2014

Rating + 5 Wonderful shipping!

I purchased this using the Free 5-15 day option and read that 99% of there orders make it before 14 (or so they claim) so I really had my fingers crossed... I ordered on Thurdays, it arrived Monday afternoon! That is awesome! With dedication to customers like that. I will be buying from you in the future!

Customer service was not contacted, so no comment on that.
Seller Response:Thank you very much for choosing our item and the fantastic feedback,we really appreciate it!!!

Did you find this review helpful? Yes No

CyberMage
Order Date : 6/2/2014

Rating + 5 Not bad for overseas

Arrived quickly, despite international shipping. Came packaged just fine, no issues. Product as described. Can't find fault, but I didn't have any shipping hiccups, either.
Seller Response:Thank you for your appreciation on our effort and giving us positive feedback,which keeps us moving forward.

We sincerely hope that we’ll have more chances to serve you. Have a nice day!


Did you find this review helpful? Yes No

N/A
Order Date : 5/10/2014

Rating + 5 As advertised!

Item came in great packaging and in a timely manner!
Seller Response:Thank you for your appreciation on our effort and giving us positive feedback,which keeps us moving forward.

We sincerely hope that we’ll have more chances to serve you. Have a nice day!


Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    CoolGadget Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a conditional credit back to your account, or resend the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Check the **Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies.

    Basic Policy:
    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. 15% handling fees will be charged from the selling price and not refundable. And all original return item will have to be packed and shipped back to our warehouse location in US at buyer cost.

    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until all part is received.

    (3) Customer is responsible for all return shipping expenses. Replacements will be shipped at our expense once all original return defected item and package has been received and inspects.

    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the remaining of the selling price after subtract 15% handling fees will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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