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Seller#: 0UHZRBI9ZJL23EC1A

CowboyStudio Seller Profile 214-785-1255 Email This SellerEmail This Seller  See all products from CowboyStudio See all products from CowboyStudio

CowboyStudio, specializing in professional photographic lighting and studio equipment for the photography, film, and video industries, sells high quality photography supplies and accessories at an affordable price. We are committed to your satisfaction and guarantee that your order is shipped quickly and accurately. Thank you for shopping with us!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (6 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
newegg
50%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
17%
Very Poor Rating + 1 2 Reviews
newegg
33%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
oldegg
Order Date : 1/15/2014

Rating + 5 Great item! Fast Shipping.

Item better than expected. Seller shipped it quickly.

Did you find this review helpful? Yes No

Photographer
Order Date : 6/28/2013

Rating + 2 Cowboy are not so agressive in shipping

Chose super savers shipping and 15 days later still nothing. Cancelling order.

2 out of 2 people found this review helpful. Did you? Yes No

TomasLopez1961
Order Date : 4/17/2013

Rating + 1 Horrible! Do not buy!

I made a claim and sent several messages to the seller, but the acrylic table was damaged on arrival. The magnets will not stick to the product table. CowboyStudio will not send RMA or even reply to my messages, and it has been almost a week since I sent the messages! Buyer Beware!

Your welcome,

Tomas

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 20.00%

RMA Policy
    If you are not satisfied with your purchase for any reason, you may send the item back (at buyer’s expense) for a refund**
    Item will be refunded minus a 20% restocking/service fee.
    Shipping and handling fees are non refundable.
    Return orders must be in the same condition as received WITH ORIGINAL PACKAGING.
    If an item received was damaged or defective, please notify us within 7 days of receipt of the item.
    Defective items can only be exchanged for an identical item.
    Buyer must return the defective item back to the seller before a replacement item can be shipped out.
    Prior to returning any order, buyer must contact seller via email, return form, or phone for authorization.
    Buyers must pay their return shipping charges

    Light bulbs and flash tubes are not covered by warranty. If you receive a bulb that is broken, you must notify us within 7 days of receipt, and a replacement will be sent to you. We will not replace any broken or defective bulbs after 7 days.

    **We do not accept returns and do not refund the following items:

    Opened muslin backdrops
    Paper and Vinyl backdrops
    Used strobe flash lights
    Special Order Items
RMA instructions
    Please send us your detailed order information and issues for RMA request. Please note that if an incomplete information is submitted, we will not be able to process your request. Once this form is submitted to the RMA department, please allow 2-3 business days for a reply.
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